The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Dreamforce 2017 is coming!

Silverline News

In just a few short weeks, Dreamforce will bring together thought leaders, industry experts, and people of all experience levels for the largest enterprise software conference in the world. You don’t want to miss this event! Share ideas, brainstorm solutions, and learn from your peers in San Francisco from November 6-9. The Silverline team is sponsoring Dreamforce this year as a bronze sponsor, stop by Booth 1200 in Moscone South to meet the Silverline team!…
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Big Love for the First Annual WITness Success Conference!

Around the Office

In mid-August as the Salesforce community was convening in the Windy City for Midwest Dreamin’, we here at Silverline were also getting geared up to attend the first annual WITness Success conference in the ‘burbs of Itasca. Billed as “THE DEFINITIVE EVENT FOR SALESFORCE WOMEN IN TECH” we were so excited to have the opportunity to sponsor the event – and to get inspired by the amazing women in this Salesforce ecosystem. Here at Silverline, we…
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A Day in the Life: Brian Waterson

A Day in the Life

Job Title: Software Strategy & Systems Manager Start Date: Feb 2017 Fun Fact: I have visited over 50 countries on six continents What is your position at Silverline and what do you do? I am the Software Strategy and Systems Manager, responsible for managing our internal systems. This means I get to manage a Salesforce org for a bunch of Salesforce consultants! What does your average day look like? The great thing about my position…
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Your Provider Roadmap to Success: Engaging Consumers & Patients

Healthcare

This is the second in a series of Silverline POV’s focused on helping healthcare organizations, as providers of healthcare services to patients, be successful in five key areas as healthcare reimbursement models shift from fee for service to fee for value. Each one is focused on how to leverage the Salesforce platform and effectively navigate patients on their healthcare journey. These POV’s are based on my twenty years’ experience in healthcare and twelve years experience…
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Congratulations! Jessica Vartanian from Red Rocks Credit Union named Finalist in CUES® Next Top Credit Union Exec Challenge

Client News

Silverline is excited to congratulate Jessica Vartanian, VP, Project Implementation and Impact at Red Rocks Credit Union! Read about her recent achievement as one of the five Finalists in the 2017 CUES Next Top Credit Union Exec challenge below and  check out her story on the Next Top Credit Union Exec blog. Way to go! Littleton, Colo. — Jessica Vartanian, VP, Project Implementation and Impact with Red Rocks Credit Union in Littleton, has been named one…
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Cold Calling: How to Make Sure Your SDRs Don’t Come for You

Help & Training

Thank you to everyone who has read and shared Cold Calling: A Millennial Perspective. If you haven’t read my previous article, I suggest you do so first as this one is elaborating on some of the popular topics. After posting that article, I received quite a few comments and messages from both SDRs and SDR managers asking for advice. The managers wanted to know what they can do to keep their SDRs happy and motivated, and…
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Healthcare Solutions: Surpassing Brand Management to Deliver Patient Engagement

Healthcare

While patient engagement has always been a goal of healthcare networks and individual providers, within the last few years engagement has become even more important as a measure of patient health and overall provider performance. The industry has shifted, and hospitals and integrated delivery networks are required to prove the overall health of their patients to receive the necessary funding. In order to compete, these provider networks need to maintain not only regulation but reputation…
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Silverline named to Inc. Magazine’s 36th Annual List of America’s Fastest-Growing Private Companies

Silverline News

For the 4th consecutive year, Silverline appears on the Inc. 5000 list, ranking No. 2346 with Three-Year Sales Growth of 154% Inc. magazine today ranked Silverline NO. 2346 on its 36th annual Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment— its independent small and midsized businesses. Companies such as Microsoft, Dell, Domino’s Pizza,…
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How Sigstr’s Email Signature Platform is Helping Silverline Improve Communications

Tools

Awhile back, our marketing team spent a lot of time rebranding our website, presentation templates, letterhead, and more. As part of this exercise, we also wanted to make sure everyone in our company had a consistent email signature. Easy right? Not so much. We asked everyone to update their signature but still found that email signatures were surprisingly inconsistent. Right around that time, we heard about Sigstr. Their platform provides central control over your company’s…
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Your Provider Roadmap to Success: How to Manage Provider Relationships

Healthcare

Silverline is focused on helping healthcare organizations, as providers of healthcare services to patients, be successful in five key areas as healthcare reimbursement models shift from fee for service to fee for value. This article will focus on how to leverage the Salesforce platform and effectively navigate patients on their healthcare journey. The information provided is based on my twenty years’ experience in healthcare and twelve years creating and operationalizing patient journeys utilizing Salesforce for…
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