The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Author: Kathleen Ferrie

A Milestone for Financial Services at Dreamforce

Financial Services

Dreamforce this year was a blast! The Financial Services industry has an incredible opportunity to advance with the innovation the Salesforce platform offers. I learned so much that I want to share with you especially how Financial Services is getting even smarter on the Salesforce platform. Einstein is Revolutionizing Financial Services Dreamforce talked a lot about the Age of the Customer. It’s not necessarily all about your top customers anymore, you need to give that…
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3 Reasons Why Your Business Needs Salesforce Einstein

Salesforce News

Einstein was, without a doubt, the hottest topic at Dreamforce this year. With all the acquisitions and money spent by Salesforce on this new artificial intelligence (AI) platform, I’m sure you are wondering how it’s going to help your business? As consumers, we’ve been using AI without even realizing it (for some of us). Google harnesses AI to autocomplete search queries, predicting what you are searching for with accuracy, while Facebook newsfeeds and Amazon product…
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Salesforce Finally Delivers On Einstein And Commerce Cloud

Silverline News

Gireesh Sonnad, CEO for Silverline, recently gave his thoughts on Salesforce’s Einstein and Commerce Cloud to CRN’s Joseph Tsidulko. You can read the full article ‘Salesforce Finally Delivers On Einstein And Commerce Cloud’ on the CRN website. Salesforce shined a spotlight Thursday on the two hottest products at Dreamforce 2016—the Commerce Cloud and the Einstein artificial intelligence platform. Those technologies empower Salesforce’s channel to enhance current customer deployments and enter new practice areas, partners told…
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Meet our newest addition: SilverlineCRM.com

Silverline News

I’m so excited to share Silverline’s new baby, our redesigned website with the world! Reading this, you might think I’m crazy (but I have two kids so I know from experience) that launching a website and having a new baby are a lot alike. Here’s 3 reasons why. First of all, it’s way more work than you think it’s going to be. Second, there is a certain amount of sleep deprivation involved; and third, you need…
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Silverline Announces ScheduleMe.Health for Salesforce Lightning Bolt

Healthcare

Salesforce Lightning Bolt Today, Silverline unveiled ScheduleMe.Health, available on Salesforce Lightning Bolt, a new framework on the Salesforce platform that empowers companies to find and deploy pre-built next-gen mobile communities and portals for a wide variety of business and vertical industry needs. ScheduleMe.Health allows patients to self-schedule based on real time availability of providers at different facilities. Salesforce Lightning Bolt allows partners to create and distribute Salesforce Bolt solutions–containing industry-specific functionality and design–that enable companies…
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Silverline Further Strengthens Industry Expertise and Appoints Matt Gretczko to Vice President of Industry Strategy

Silverline News

Press Release NEW YORK, NY— August 30, 2016— Silverline, a Salesforce Platinum Consulting Firm headquartered in New York City, further strengthens its industry focus by promoting Matt Gretczko to Vice President of Industry Strategy. With this appointment, Matt will continue to lead Silverline’s Healthcare Practice, and will be taking on expanded responsibility to reinforce Silverline’s differentiation in the market by emphasizing the value of its industry vertical expertise.  Silverline provides specific industry solutions, offerings, and assets to…
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Silverline’s Banker360 Uses Informatica Cloud to Provide Faster Time-to-Market and Strengthen Customer Relationships

Banking

Press Release NEW YORK, NY— August 4, 2016 – Silverline, a Salesforce Platinum Consulting Firm, Informatica INFORM Partner, and the #1 Informatica Cloud reseller in North America, today announced it has extended its partnership with Informatica to enable banks to gain a single 360 degree view of the customer relationship with Banker360. Silverline’s Banker360 changes the way banks interact with their customers by aggregating data from multiple systems into a single 360-degree view of the…
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Silverline Announces Patient Contact Center—a Salesforce Fullforce Solution for Healthcare

Healthcare

  Press Release Silverline leverages Salesforce’s cloud, mobile, social, IoT and data science technologies to accelerate business transformation for customers in healthcare NEW YORK, NY – July 21, 2016– Silverline, a CRM consulting firm headquartered in New York City, today announced the release of Transform: Patient Contact Center—a Salesforce Fullforce Solution for Healthcare.   In this age of the customer, everyone and everything is becoming more connected. With Silverline launching a Salesforce Fullforce Solution, customers…
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Silverline Announces Sponsorship of the Informatica World 2016 Conference

Salesforce News

Press Release NEW YORK, NY— May 23, 2016 – Silverline, a Salesforce Platinum Consulting Firm, Informatica INFORM Partner, and the #1 Informatica Cloud reseller in North America, is proud to be a sponsor and exhibitor at Informatica World, going on now through May 26 at Moscone West, San Francisco. Informatica World 2016 has offerings for every role involved in data integration and allows attendees to connect, collaborate, and discover new ways to use data integration…
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Silverline Participates in Take Your Kids to Work Day 2016

Around the Office

As a mom, I was really excited that Silverline was participating in Take Your Kids to Work Day 2016. I was even more excited that it aligned to my daughter’s spring break this year and she would have something fun and educational to do on April 28th. The day started with breakfast in the office and the children interviewed their chaperones about working at Silverline. It spurred some great conversations about what, as parents, we…
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