The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Author: Matt Gretczko

HIMSS: Silverline extends the Power of Health Cloud with Patient Contact Center

Healthcare

From February 19-23, I went with one of our Healthcare Practice Directors, Jim Rogers and our Vice President of Solutions and Products, along with Salesforce to Florida for HIMSS, the annual conference that brings together health IT professionals, clinicians, and executives from around the world. While we were there, I spoke at the Salesforce booth which featured top Healthcare partners and customers showcasing hands-on demos of the latest Salesforce solutions for Health Cloud, including Silverline’s…
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Dreamforce Highlights for Healthcare

Healthcare

If your week at Dreamforce was anything like mine, I hope you have found time to recharge your wellbeing and digest all the new innovations that were announced during the week. We are lucky in the Healthcare and Life Sciences industry because our goals are all aligned across each sub-industry: the health of our patients. As the industry moves forward, I don’t want you to be left behind so I’ve compiled a handful of the…
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Transforming Healthcare One Connected Device (to Salesforce) at a Time

Healthcare

Silverline works with a number of Medical Device organizations to help improve their operational efficiencies, increase market share, and inform better patient care and outcomes. These projects tend to start with an emphasis on improving Sales, Service, and Marketing processes, most times including integrations to ERPs and other enterprise systems. What we are finding though is that along the adoption and maturity curve for the Salesforce platform, projects that were once identified as potentially future…
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Get the Most Out of Dreamforce for Healthcare and Life Sciences

Healthcare

Dreamforce is almost here, I hope you are ready for an exciting week! It’s time to get ready for four days of innovation for the Healthcare and Life Sciences industry. To get you going in the right direction, I’ve compiled a few of the top sessions you should add to your list for the week. I hope to see you there! Great sessions to attend: How to Evolve a Customer Community from Self-Service to an…
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Healthcare DSRIP Programs: Being Successful with Technology

Healthcare

The other day I had the opportunity to join, and present, at the Salesforce office for a Developer day focused on the New York State DSRIP initiative given our current work with DSRIP clients. For those that are not aware, NY State, like 10+ States across the country are focusing their efforts on new Delivery System Reform Incentive Programs (DSRIP). The goal, according to CMS is the following: “The DSRIP program will promote community-level collaborations…
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Cloud Promotion Through Meaningful Use 3

Healthcare

The recent introduction of Meaningful Use 3 presented a lot of the same, or clarifications of the past. However, it also demonstrated a sincere desire to learn from prior mistakes and offer opportunities to make the goals of meaningful use more achievable. In doing so, it appears that CMS is recognizing that by further expanding the manner and type of technology that can meet the standards, the program will ultimately undergo more significant success. It’s…
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What if being USEful actually made Technology Meaningful

Healthcare

Meaningful use – it’s a huge buzz word, and rightfully so. Whether you agree or disagree with the manner in which it has been “implemented” (and the intricacies of the guidelines), it has been a driving factor in pushing healthcare organizations towards greater technology adoption. Money, especially in Healthcare, remains a rather significant momentum driver for many organizations. According to Healthit.gov, Meaningful Use is defined as the following: Using certified electronic health record (EHR) technology…
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Scheduling – A Path to Healthcare Transformation

Healthcare

We all like to think big. There is often tremendous benefit in doing so. Seeking to transform Healthcare is a great strategic goal; tactically, not so much. You must focus less on a master solution to fix the “system” and instead figure out how to address niche problems within the system that will ultimately lead to incremental benefits. Incremental benefits, when aggregated, help promote the necessary momentum for transformation. To follow that logic, lets identify…
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Why Healthcare needs Continuous Transformation

Healthcare

Healthcare_Checklist

Last month before the Holidays, I unfortunately had to spend time in the hospital with a sick family member. The old adage “Nobody likes a hospital” is certainly true, however it has recently become quite insightful given the maturity of my career in the Healthcare industry.

When I enter a hospital now, outside of being concerned for the welfare of the person that is seeking clinical care, I often find myself analyzing the environment around me. Are there opportunities to improve? Is that medical device from a client of mine? Is the Doctor board certified? It is truly intriguing how knowledge breeds a new perspective.

This most recent trip to the hospital was to a new outpost for one of the top hospitals in the country. I was impressed by the fact that everything in the building was brand new – medical devices, beds, floors, walls and even a large portion of the physicians. Then, it hit me.

You have one of the best hospitals in the country, with the best equipment in the country, and some of the top clinical staff, yet there are still inefficiencies and activities that are mindblowing.

I want to discuss these. Not because I believe the hospital is at fault. Rather, because it highlights that there are still tremendous opportunities to improve the delivery of care and Technology can play a strong part in this transformation.

Here’s three examples that caught my mind most strongly:

Lessons Across Environments with Analytics

Healthcare

Analytics as a Conduit for Lessons Across Healthcare Environments

Have you heard of the “DOD Excess Property Program”? If you haven’t, long story short is that as an output of our wars in the Middle East, the US has a bunch of excess military supplies, gear, and vehicles that are no longer needed. Therefore, communities are able to buy, and in many times receive for free, these items to use.

Candidly, many of these items are incredibly unnecessary for domestic communities. Take the following image for example:

DOD Excess Property Program

If you can’t read the inscription, that says “San Diego Unified School District”. Equipment like this has prompted a national debate as to whether domestic militarization is occurring. That is not the intent of this article.

Instead, I bring this up because a close friend of mine recently saved a woman’s life by using another tool acquired from this same “excess property program” – a military grade tourniquet.

So what?

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