The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Guest Post Articles

Preventure Adapts Technology to Help Make Healthy a Habit

Guest Post

Workplace well-being is a complex and constantly evolving field. Mark Correia, CEO of Preventure, should know. He has lead the Rhode Island-based health and well-being business for over a decade, presiding over what would become one of the fastest-growing companies in the industry. True well-being, Correia said, has always been Preventure’s goal. But achieving that goal takes more than just educating people about good health and tracking their progress. True well-being, he observed, is a unique…
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10 Haunted Workplaces Around the World

Guest Post

Read the original post on Salesforce’s blog, written by Emily Stanford. Let’s face it: your office is probably not your favorite place in the world. Your desk is cluttered with papers you’ve been meaning to sort through, and there’s that one guy on the floor who always talks way too loud. But some workplaces around the world can be scarier than your inbox after a long vacation. If you worked in one of the 10 buildings…
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Supercharge Your Data Management With These Handy Salesforce Admin Tools

Guest Post

We asked our team for some of their favorite tools that system admins can use to make their lives easier. Many of them are also free! How many of these do you use? Data Quality Dataloader.io: Easily import, export, and delete data in Salesforce. Schedule imports, auto-map and more… what’s not to love? There are also paid levels, so note that there are certain limitations on the free version, including task and import constraints. DemandTools:…
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How-to Grow an Incredible Brand: Q&A with the Author of Sticky Branding

Guest Post

When branding expert Jeremy Miller asked Silverline to participate in his lastest book, Sticky Branding, we were thrilled. As one of salesforce.com’s fastest growing partners, we are incredibly proud of the reputation we have built. The book, a result of Jeremy’s decade long study of outstanding brands, features real-world examples for strengthening and growing your brand from Silverline and 25 other companies. So, what exactly is a sticky brand and what does it mean to…
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5 Tips to Make Salesforce Ramp Time as Short as Possible

Guest Post

Save_time_Salesforce

Software is only as effective as the people using them. Training employees to use a complex business software like Salesforce properly takes a mix of strategic planning, team commitment and some creativity.

It is important that your employees complete their tasks successfully. If used improperly, customer relations could be damaged. Gartner analyst, Michael Maoz writes, “CRM process flaws and inadequate technologies could derail customer loyalty strategies.” Companies need to ensure Salesforce processes are taught and carried out correctly before moving on to the next training step.

However, proper training isn’t the only concern. Training should also be time-efficient. Decreasing the time between when a new employee is hired and when they start to become productive – also known as ramp time – is very important for improving overall productivity as well as decreasing labor costs.

Here are 5 tips to make that ramp time shorter and more manageable.

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