The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Healthcare Articles

Salesforce 2017 Connected Patient Report: Patient/Member Communities

Healthcare

In May 2017, Salesforce commissioned its 2017 Connected Patient Report survey to understand how “Americans communicate with their healthcare providers, insurance payers, and pharmaceutical Firms.” I recently discussed the overall results in the context of the Silverline Healthcare Accelerator Patient Contact Center. Now, I’d like to share with you Silverline’s Patient/Member Community templates. Less than one-third of patients have access to portals from their healthcare or insurance providers to view their current health records (1).…
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Salesforce 2017 Connected Patient Report: Patient/Member Contact Center

Healthcare

Salesforce commissioned its 2017 Connected Patient Report survey to better understand how “Americans communicate with their healthcare providers, insurance payers, and pharmaceutical Firms” and get their thoughts on emerging technologies such as artificial intelligence. The survey was completed in May 2017 and included Americans with a primary care physician (PCP) and health insurance. The results are segmented by generations: Millennials (18-34), Generation X (35-54) and Baby Boomers (55+).  The results are enlightening.  Rather than going…
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Silverline Success Story: Suffolk Care Collaborative

Client News

The Suffolk Care Collaborative (SCC) is the Performing Provider System (PPS) for Suffolk County under the Delivery System Reform Incentive Payment (DSRIP) program. The goal of SCC is to meet the requirements of the Triple Aim Initiative – improving the patient experience of care, improving the health of populations and reducing the per capita cost of healthcare. “Working with Silverline exceeded my expectations. The project team understood our requirements and transformed them into a better…
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HIMSS: Silverline extends the Power of Health Cloud with Patient Contact Center

Healthcare

From February 19-23, I went with one of our Healthcare Practice Directors, Jim Rogers and our Vice President of Solutions and Products, along with Salesforce to Florida for HIMSS, the annual conference that brings together health IT professionals, clinicians, and executives from around the world. While we were there, I spoke at the Salesforce booth which featured top Healthcare partners and customers showcasing hands-on demos of the latest Salesforce solutions for Health Cloud, including Silverline’s…
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Silverline Increases Industry Expertise by Welcoming Jim Rogers as a Healthcare Practice Director

Healthcare

NEW YORK, NY— February 20, 2017— Silverline, a Salesforce Platinum Consulting Firm headquartered in New York City, further strengthens its industry focus by adding Jim Rogers as a Director in the Healthcare Practice. Jim Rogers, RN, BSN joins Silverline with an extensive background in Salesforce having designed and implemented Salesforce applications for patient journeys and managed healthcare operations for over 12 years, and has more than 18 years of experience in the Healthcare industry. Jim was…
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Dreamforce Highlights for Healthcare

Healthcare

If your week at Dreamforce was anything like mine, I hope you have found time to recharge your wellbeing and digest all the new innovations that were announced during the week. We are lucky in the Healthcare and Life Sciences industry because our goals are all aligned across each sub-industry: the health of our patients. As the industry moves forward, I don’t want you to be left behind so I’ve compiled a handful of the…
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Transforming Healthcare One Connected Device (to Salesforce) at a Time

Healthcare

Silverline works with a number of Medical Device organizations to help improve their operational efficiencies, increase market share, and inform better patient care and outcomes. These projects tend to start with an emphasis on improving Sales, Service, and Marketing processes, most times including integrations to ERPs and other enterprise systems. What we are finding though is that along the adoption and maturity curve for the Salesforce platform, projects that were once identified as potentially future…
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Get the Most Out of Dreamforce for Healthcare and Life Sciences

Healthcare

Dreamforce is almost here, I hope you are ready for an exciting week! It’s time to get ready for four days of innovation for the Healthcare and Life Sciences industry. To get you going in the right direction, I’ve compiled a few of the top sessions you should add to your list for the week. I hope to see you there! Great sessions to attend: How to Evolve a Customer Community from Self-Service to an…
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Silverline Announces ScheduleMe.Health for Salesforce Lightning Bolt

Healthcare

Salesforce Lightning Bolt Today, Silverline unveiled ScheduleMe.Health, available on Salesforce Lightning Bolt, a new framework on the Salesforce platform that empowers companies to find and deploy pre-built next-gen mobile communities and portals for a wide variety of business and vertical industry needs. ScheduleMe.Health allows patients to self-schedule based on real time availability of providers at different facilities. Salesforce Lightning Bolt allows partners to create and distribute Salesforce Bolt solutions–containing industry-specific functionality and design–that enable companies…
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Silverline Announces Patient Contact Center—a Salesforce Fullforce Solution for Healthcare

Healthcare

  Press Release Silverline leverages Salesforce’s cloud, mobile, social, IoT and data science technologies to accelerate business transformation for customers in healthcare NEW YORK, NY – July 21, 2016– Silverline, a CRM consulting firm headquartered in New York City, today announced the release of Transform: Patient Contact Center—a Salesforce Fullforce Solution for Healthcare.   In this age of the customer, everyone and everything is becoming more connected. With Silverline launching a Salesforce Fullforce Solution, customers…
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