The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Healthcare Articles

HIMSS: Silverline extends the Power of Health Cloud with Patient Contact Center

Healthcare

From February 19-23, I went with one of our Healthcare Practice Directors, Jim Rogers and our Vice President of Solutions and Products, along with Salesforce to Florida for HIMSS, the annual conference that brings together health IT professionals, clinicians, and executives from around the world. While we were there, I spoke at the Salesforce booth which featured top Healthcare partners and customers showcasing hands-on demos of the latest Salesforce solutions for Health Cloud, including Silverline’s…
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Silverline Increases Industry Expertise by Welcoming Jim Rogers as a Healthcare Practice Director

Healthcare

NEW YORK, NY— February 20, 2017— Silverline, a Salesforce Platinum Consulting Firm headquartered in New York City, further strengthens its industry focus by adding Jim Rogers as a Director in the Healthcare Practice. Jim Rogers, RN, BSN joins Silverline with an extensive background in Salesforce having designed and implemented Salesforce applications for patient journeys and managed healthcare operations for over 12 years, and has more than 18 years of experience in the Healthcare industry. Jim was…
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Dreamforce Highlights for Healthcare

Healthcare

If your week at Dreamforce was anything like mine, I hope you have found time to recharge your wellbeing and digest all the new innovations that were announced during the week. We are lucky in the Healthcare and Life Sciences industry because our goals are all aligned across each sub-industry: the health of our patients. As the industry moves forward, I don’t want you to be left behind so I’ve compiled a handful of the…
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Transforming Healthcare One Connected Device (to Salesforce) at a Time

Healthcare

Silverline works with a number of Medical Device organizations to help improve their operational efficiencies, increase market share, and inform better patient care and outcomes. These projects tend to start with an emphasis on improving Sales, Service, and Marketing processes, most times including integrations to ERPs and other enterprise systems. What we are finding though is that along the adoption and maturity curve for the Salesforce platform, projects that were once identified as potentially future…
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Get the Most Out of Dreamforce for Healthcare and Life Sciences

Healthcare

Dreamforce is almost here, I hope you are ready for an exciting week! It’s time to get ready for four days of innovation for the Healthcare and Life Sciences industry. To get you going in the right direction, I’ve compiled a few of the top sessions you should add to your list for the week. I hope to see you there! Great sessions to attend: How to Evolve a Customer Community from Self-Service to an…
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Silverline Announces ScheduleMe.Health for Salesforce Lightning Bolt

Healthcare

Salesforce Lightning Bolt Today, Silverline unveiled ScheduleMe.Health, available on Salesforce Lightning Bolt, a new framework on the Salesforce platform that empowers companies to find and deploy pre-built next-gen mobile communities and portals for a wide variety of business and vertical industry needs. ScheduleMe.Health allows patients to self-schedule based on real time availability of providers at different facilities. Salesforce Lightning Bolt allows partners to create and distribute Salesforce Bolt solutions–containing industry-specific functionality and design–that enable companies…
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Silverline Announces Patient Contact Center—a Salesforce Fullforce Solution for Healthcare

Healthcare

  Press Release Silverline leverages Salesforce’s cloud, mobile, social, IoT and data science technologies to accelerate business transformation for customers in healthcare NEW YORK, NY – July 21, 2016– Silverline, a CRM consulting firm headquartered in New York City, today announced the release of Transform: Patient Contact Center—a Salesforce Fullforce Solution for Healthcare.   In this age of the customer, everyone and everything is becoming more connected. With Silverline launching a Salesforce Fullforce Solution, customers…
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Top 5 Health Cloud Features of Salesforce’s Latest Release: Summer ‘16

Healthcare

  The Summer ‘16 Salesforce release has several widely anticipated features for the Salesforce Health Cloud. Did you know this is Salesforce’s 50th release? These features enhance existing orgs and may drastically improve your experience. For new orgs, Health Cloud is available in Salesforce Classic, Enterprise, Performance and Unlimited Editions.   Associate a Contact with Multiple Accounts Finally! In Healthcare, there is often a need for one physician to be associated with multiple site locations.…
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Silverline Extends Capabilities of Salesforce Health Cloud with EHRs/EMRs Connectors and Focused Solution Offerings

Healthcare

Silverline participates as Salesforce Health Cloud launch partner, empowering healthcare organizations to build stronger patient relationships and improve the overall quality of care through greater engagement HIMSS16 – LAS VEGAS – Feb. 29, 2016 – Silverline today announced it is extending the capabilities of Salesforce Health Cloud by developing integrations to multiple external systems to improve access to patient information. Silverline is also replacing manual tracking methods to improve the flow of information for a…
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Salesforce launches Health Cloud Pilot with Silverline

Healthcare

Salesforce has selected Silverline as one of five initial pilot partners of Salesforce Health Cloud, empowering healthcare providers to go beyond health records and build stronger relationships with patients. Salesforce Health Cloud is a cloud-based patient relationship management solution that enables providers to gain a complete view of the patient with integrated data from electronic medical records (EMRs), wearables and more; make smarter care decisions; engage with patients across their caregiver networks; and manage patient…
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