The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Healthcare Articles

Your Provider Roadmap to Success: Engaging Consumers & Patients

Healthcare

This is the second in a series of Silverline POV’s focused on helping healthcare organizations, as providers of healthcare services to patients, be successful in five key areas as healthcare reimbursement models shift from fee for service to fee for value. Each one is focused on how to leverage the Salesforce platform and effectively navigate patients on their healthcare journey. These POV’s are based on my twenty years’ experience in healthcare and twelve years experience…
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Healthcare Solutions: Surpassing Brand Management to Deliver Patient Engagement

Healthcare

While patient engagement has always been a goal of healthcare networks and individual providers, within the last few years engagement has become even more important as a measure of patient health and overall provider performance. The industry has shifted, and hospitals and integrated delivery networks are required to prove the overall health of their patients to receive the necessary funding. In order to compete, these provider networks need to maintain not only regulation but reputation…
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Your Provider Roadmap to Success: How to Manage Provider Relationships

Healthcare

Silverline is focused on helping healthcare organizations, as providers of healthcare services to patients, be successful in five key areas as healthcare reimbursement models shift from fee for service to fee for value. This article will focus on how to leverage the Salesforce platform and effectively navigate patients on their healthcare journey. The information provided is based on my twenty years’ experience in healthcare and twelve years creating and operationalizing patient journeys utilizing Salesforce for…
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Salesforce 2017 Connected Patient Report: Patient/Member Communities

Healthcare

In May 2017, Salesforce commissioned its 2017 Connected Patient Report survey to understand how “Americans communicate with their healthcare providers, insurance payers, and pharmaceutical Firms.” I recently discussed the overall results in the context of the Silverline Healthcare Accelerator Patient Contact Center. Now, I’d like to share with you Silverline’s Patient/Member Community templates. Less than one-third of patients have access to portals from their healthcare or insurance providers to view their current health records (1).…
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Salesforce 2017 Connected Patient Report: Patient/Member Contact Center

Healthcare

Salesforce commissioned its 2017 Connected Patient Report survey to better understand how “Americans communicate with their healthcare providers, insurance payers, and pharmaceutical Firms” and get their thoughts on emerging technologies such as artificial intelligence. The survey was completed in May 2017 and included Americans with a primary care physician (PCP) and health insurance. The results are segmented by generations: Millennials (18-34), Generation X (35-54) and Baby Boomers (55+).  The results are enlightening.  Rather than going…
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Silverline Success Story: Suffolk Care Collaborative

Client News

The Suffolk Care Collaborative (SCC) is the Performing Provider System (PPS) for Suffolk County under the Delivery System Reform Incentive Payment (DSRIP) program. The goal of SCC is to meet the requirements of the Triple Aim Initiative – improving the patient experience of care, improving the health of populations and reducing the per capita cost of healthcare. “Working with Silverline exceeded my expectations. The project team understood our requirements and transformed them into a better…
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HIMSS: Silverline extends the Power of Health Cloud with Patient Contact Center

Healthcare

From February 19-23, I went with one of our Healthcare Practice Directors, Jim Rogers and our Vice President of Solutions and Products, along with Salesforce to Florida for HIMSS, the annual conference that brings together health IT professionals, clinicians, and executives from around the world. While we were there, I spoke at the Salesforce booth which featured top Healthcare partners and customers showcasing hands-on demos of the latest Salesforce solutions for Health Cloud, including Silverline’s…
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Silverline Increases Industry Expertise by Welcoming Jim Rogers as a Healthcare Practice Director

Healthcare

NEW YORK, NY— February 20, 2017— Silverline, a Salesforce Platinum Consulting Firm headquartered in New York City, further strengthens its industry focus by adding Jim Rogers as a Director in the Healthcare Practice. Jim Rogers, RN, BSN joins Silverline with an extensive background in Salesforce having designed and implemented Salesforce applications for patient journeys and managed healthcare operations for over 12 years, and has more than 18 years of experience in the Healthcare industry. Jim was…
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Dreamforce Highlights for Healthcare

Healthcare

If your week at Dreamforce was anything like mine, I hope you have found time to recharge your wellbeing and digest all the new innovations that were announced during the week. We are lucky in the Healthcare and Life Sciences industry because our goals are all aligned across each sub-industry: the health of our patients. As the industry moves forward, I don’t want you to be left behind so I’ve compiled a handful of the…
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Transforming Healthcare One Connected Device (to Salesforce) at a Time

Healthcare

Silverline works with a number of Medical Device organizations to help improve their operational efficiencies, increase market share, and inform better patient care and outcomes. These projects tend to start with an emphasis on improving Sales, Service, and Marketing processes, most times including integrations to ERPs and other enterprise systems. What we are finding though is that along the adoption and maturity curve for the Salesforce platform, projects that were once identified as potentially future…
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