The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Help & Training Articles

5 Tips for Conquering Salesforce Trailhead

Help & Training

As the newest members of the Silverline Academy, we have dedicated our time to utilizing Salesforce Trailhead. These interactive learning paths allow individuals the opportunity to improve their skills and gain an understanding of the basic building blocks of the Salesforce1 Platform. From Beginner Admin trails to Intermediate Developer trails, these tutorials offer an exciting and motivating way to learn. Although the modules are difficult at times, if you remember these five easy tips, you too can…
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How to Use CalendarAnything & Riva to Sync Robust Salesforce Calendars

Help & Training

According to a recent Forrester Research study 44 percent of respondents reported serious challenges with CRM user adoption. Companies who implement a CRM system without properly integrating other critical systems and providing tools that help users get their jobs done easier and faster struggle with CRM user adoption. That’s where Silverline’s app, CalendarAnything, and Riva CRM Integration can help. CalendarAnything is the most customizable calendar app for Salesforce. The app, available for download on the AppExchange, allows users…
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6 Tools to Help you be Ridiculously Efficient in Salesforce

Help & Training

Whether you’re a new Salesforce admin/developer or an experienced one, I’m sure you’re always looking for advice that will make you better at your job. Well, I’m here to help! Here are 6 tools that will help you be ridiculously efficient in Salesforce. Salesforce Navigator If you’re tired of spending time clicking on Your Name > Setup…. and then finding what you need in the setup menu every time you need to do something, then this tool is…
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Top 5 Features of the Salesforce Summer ’15 Release

Help & Training

May is here, and with it the Salesforce Summer ‘15 Release. Here is a countdown of my top 5 favorite features: 5. Merge, Rename, or Delete Topics in Communities Community Admins can now merge, delete, or rename topics in Communities. This allows admins to ensure that these conversations remain concise, clear, and easy to find as their communities grow. 4. Customize Actions in the Salesforce1 Action Bar Admins can now customize the mobile actions available to…
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May the Force be with you: How to Successfully Rollout Salesforce

Client News

As any seasoned consultant may tell you, the technical portion of introducing a new application such as Salesforce is often not the highest barrier to entry in an organization. Far more challenging, oftentimes, is finding a meaningful place for that solution in the client’s culture and the day-to-day functions of individual users. In today’s market businesses need to see quick and predictable return on investment in order to gauge a project’s success, but how can…
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The Pros and Cons of SSO with Salesforce Identity Connect

Help & Training

What is Salesforce Identity Connect? Salesforce Identity Connect is an Identity Provider that allows businesses to connect their Active Directory network with Salesforce. Once installed, Salesforce users and Active Directory users can be synchronized, and steps can be taken to simplify or eliminate the Salesforce login process without compromising security. Pro: User Administration in Salesforce Reduced or Eliminated Once Identity Connect is setup you can create a user in Active Directory and assign it to…
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8 Tips for New Salesforce Consultants

Help & Training

Have you ever felt like you’re flailing out in space with nothing to ground you? When I first entered the world of consulting, I felt this way. Luckily, I had a great team of mentors at Silverline who have helped me develop into a strong consultant. Now, I’m happy to share the knowledge in a new series of blog posts composed by me and my fellow Silverline Academy graduates. Consider these posts a “Guide to the Galaxy for New…
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