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A Day in the Life: Brad Killam

By 07.29.22
Reading time: 3 minutes

Job Title: Co-GM and Managing Director, Healthcare
Start Date: December 2015

Tell us a fun fact or something interesting about yourself?  I live in Stow, MA with my wife, Andrea, and our seven-year-old Bullmastiff, Grizzly. I am an avid outdoorsman and an obsessed woodworker. I spend the spring months fly fishing the rivers throughout New England and spend dozens of nights camping in the great outdoors. I also spend many hours in my woodshop making turned items on my lathe.

What is your position at Silverline? I am responsible for leading the delivery team for our Healthcare practice as well as providing direction and support for the larger Healthcare team. 

What does your average day look like? I don’t really have an average day. My days are very dynamic and are driven by the ever-changing needs of our clients and our teams. I spend a good portion of each day working with both our delivery and sales teams to provide guidance on how we stay one step ahead of our clients and provide the level of support and value our clients expect. On the operational side, I am constantly monitoring the factors that influence how we forecast and deliver work, along with making sure we have the appropriate resources available at the appropriate time to be able to keep up with the demands of our portfolio. In addition, I spend time working with other leaders to help drive the overall cadence required to run the practice and the broader Silverline business. 

How did you find out about Silverline and your current position? I first learned about Silverline when I was approached by one of our former leaders that I had worked with in the past. He approached me to help drive more rigor, growth, and to provide enterprise consulting experience to one our larger Payer clients in the Northeast. 

What motivates you at work? Our clients, the patients and members they serve, and our Silverline team members keep me motivated and going. It’s an honor to work with clients and teams that ultimately make a difference in the quality of people’s lives.

What are some interesting challenges you face? One of the recent challenges that we face as an organization is related to the shortage of available talent in the Salesforce Ecosystem. As the world moves towards a new “normal” and we recover from the “great resignation”, we are having to find better ways to competitively source talent and find more flexible ways to allow our current team members to thrive. Building a fully remote culture has presented other interesting challenges that we are having to solve in order to keep our culture strong and vibrant.

What new things have you learned since you began working at Silverline? I have learned and continue to learn how resilient people really are when the unpredictable happens. Our teams and our clients have not only been challenged by a pandemic, they are also being challenged with the consumerism of healthcare and the desire for more accessible, predictable, and affordable services. As a healthcare technology consultancy, we have had to learn to adopt, drive, and deliver solutions that support our clients in delivering more consumer-centric healthcare.

What do you think makes Silverline successful? There is only one real answer here and it’s our people. We can talk about our processes and our offerings all day long but without our people none of the other things can be accomplished. We have an incredible team of consultants, industry SMEs, and Salesforce technologists that make everything that we do at Silverline more successful.

What is your favorite perk? I wouldn’t say that I have one single favorite perk. I feel that Silverline has many perks that provide us with great work flexibility and the overall flexibility to me is a favorite.

What is your favorite memory from working at Silverline? There are so many great memories that I have from the past six years. One that stands out to me was the year we rented out the Club Med in Florida for our company Summit and I was able to meet and get to know so many of my Silverline colleagues. The ability to bring the entire team together in one place and be able to interact with Silverliners that you wouldn’t otherwise get to interact with is very special.

What advice would you give someone considering a job at Silverline? Take advantage of all that Silverline has to offer. Learn from your peers and the great clients that we have and expand your skills by working hard. Remember to take time to live your life as well.

Interested in a career at Silverline? Check out our Careers page for open positions!

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