Job Title: Director, Client Services
Start Date: February 2018
Fun Fact: I’m a 200 hour certified yoga teacher and I’m working toward focusing on therapeutic and restorative skills.
What is your position at Silverline and what do you do?
I’m the Client Services Director! My focus is primarily on building out the Client Services processes, working with Talent Acquisition to grow our team, develop training, and working with our clients to deliver measurable and objective value.
What does your average day look like?
My average day includes a lot of interaction with the Client Services team members, calls with clients, professional development, and mentoring our new team members. Finally, I collaborate with other leaders in the Silverline organization. My days are full and busy, but I love what I do!
How did you find out about Silverline and your current position?
In my search for finding the right company in late 2017, I saw a video on LinkedIn about our founders Gireesh and Rich. I watched the video and immediately felt a connection to the culture and wanted to learn more. I did additional research on Glassdoor, spoke to some connections at Salesforce, and decided I needed to apply! I actually met with 15 people in the interview process, including Gireesh. I can confidently say that I found a new work family and work culture that I love.
What motivates you at work?
I really enjoy working in the Salesforce ecosystem, which I have been in since 1999. The learning culture at Silverline is electrifying. One person is smarter than the next, and everyone is so motivated to share their knowledge. Collectively, everyone wants to make it easy to build one’s expertise on the platform for the good of the whole. The teamwork and camaraderie are invigorating. More specifically, I’m super pumped about the work that the Client Services team is doing to provide long-term value to our clients and build relationships measured in years!
What do you like most about your work?
I would say the building, growing, and developing of the team. It’s so refreshing seeing new faces come into the team and helping them with their career path. Secondly, I love watching the team prove their value to clients and having that translate into larger engagements!
What are some challenges you face?
Finding the right team members for long-term success. I’m looking for unicorns! The Client Services Manager role is diverse and has several layers – it’s a lot of different jobs combined into one. The potential recruits need to be highly self-motivated, organized, and ready to learn.
What do you think makes Silverline a successful company?
Simple answer – the people and 100% the attitude they have. It’s such an amazing learning culture and it’s a place that creates stars.
What is your favorite perk?
I think we have really competitive benefits that are fabulous for a company our size. Unlimited PTO is impressive and helps me balance life and work. I know I can take the time I need to refresh, so I don’t mind hitting it hard whenever I need to.
What is your favorite memory?
Big question! There are so many good ones! The Silverline Summit last year was awesome. I had just started at Silverline and the energy there was contagious. It was the confirmation I knew I had made the right decision.
What do you hope for your future at Silverline?
I want to continue growing the Client Services team to the point where we are a global organization and represent half of the overall revenue.
If you had a friend who was thinking about working for Silverline, what advice would you give them?
Our team is our most important resource, and because of that, I recruit heavily already. I try to tell everyone the same thing, you have to think about what you want your every day to be like and the culture you want. We work hard at Silverline, we have a reputation that needs to be honored, we have fun, and we take care of each other. If those things are important to you as well as having a positive and energetic attitude – then I probably want to interview you!