The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

A Day in the Life: Thomas Lentz

A Day in the Life

Job Title: Director of Mortgage and Lending Solutions
Start Date:
 July 2017

What is a fun fact or something interesting about yourself?

I have a weird memory for songs and movies.  If you play a song or say lines from a movie I have seen, there’s a better than fair chance I’ll be able to say the next line.

What is your position at Silverline?

I’m the Director of Mortgage and Lending Solutions. I work with our customers and our internal teams providing expertise on solutions and industry best practices. My role is really to help financial institutions and financial services delight their customers and internal users solutions with Salesforce.

What does your average day look like?

They’re always too short! Unless I’m traveling to visit a customer, I’ll head down to my home office. There I’ll spend a lot of time in meetings with customers and Silverline teams, working through different challenges or trying to help solve on the platform. When I get a break from meetings, I’ll enjoy some coffee from my amazing coffee machine. After all my meetings are done, my kids will come down to visit and I’ll close out my day with my desk in standing mode with cars, dinos, and dolls at my feet.

How did you find out about Silverline and your current position?

I found them through LinkedIn! I knew about Silverline through CalendarAnything and previous projects at other companies. I saw the position was remote and I was really intrigued. I’m in the Chicago area and knew they had a small office there but was interested in the possibility of working from home.  

What motivates you at work?

A couple of things. Number one is the fun of designing and helping a business figure out what they want to do to optimize their processes. I also work with amazing people who have incredible ideas, and helping them put those ideas into action is great to watch.

What are some interesting challenges you face?

I really enjoy the challenge of working across a number of diverse financial services clients and understanding the complexities of their different businesses, from their business challenges to their regulatory obligations, to their internal architecture and dynamics. It brings me a lot of enjoyment when I can recognize a solution that we’ve done for one area or business and how it can be applied or how we can help set best practices on the platform. Another interesting challenge is trying to help organizations navigate where the platform and our partner organizations are going. Our customers want to make good decisions to support their current business and be able to take on new capabilities when they launch.

What new things have you learned since you began working at Silverline?

One thing I have learned is how remote people engage across a variety of tools and platforms. You feel like you are working along beside them. I used to be in an office all the time, then becoming remote was a big culture shift, but I feel like I’m right there with my team.

What do you think makes Silverline successful?

One: the collaboration, everyone is so quick to lend a hand, offer information and be a good teammate. Second: our innovation, we are not scared to try new things and this is what makes the job exciting. It helps us work with clients and push them and ourselves.

What is your favorite perk?

My coffee machine. I had to buy a really nice one when I became remote. I know it’s not about the company, but I’m very proud!

What is your favorite memory from working at Silverline?

It’s probably a recent project kickoff, we met with the client and did a tour of a distillery, had a really nice dinner, and all in conjunction with a big discovery in their project. It was very different from previous kickoffs that I have done. It was a lot of celebrating the client, their journey, and team-building.

What do you hope for your future at Silverline?

I really hope to grow our industries practice and enable our consultants, by giving them the tools they need when they go in the field, and design solutions with the industry in mind.

What advice would you give someone considering a job at Silverline?

I would say to think about where you see yourself going and what type of people you work with. Identify those things, and try to picture yourself at Silverline. The leadership is transparent, your teammates are very collaborative and if you’re interested in all of that then apply!

 

Interested in working with an amazing team? We’re hiring! Check out our Careers page to learn more and for current openings. Be sure to check us out on Glassdoor and LinkedIn too.

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