The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Author: Jim Rogers

Patient Access on Health Cloud: Appointment Scheduling

Healthcare

Scheduling clinical appointments can be a tough challenge for hospitals, practices, and clinics. From multiple scheduling systems to the need for self-service options, healthcare organizations struggle to find the right mix of staffing, workflow, and service options to keep patients within their network and connect them with the services they need. Silverline’s Scheduling Accelerator can address both centralized scheduling models and support self-scheduling via Salesforce Communities. Utilizing an integration into one or more EHR’s or…
Read More

Care Management on Health Cloud: Managing Gaps in Care

Healthcare

According to the National Committee for Quality Assurance (NCQA), “the Healthcare Effectiveness Data and Information Set (HEDIS) is a tool used by more than 90 percent of America’s health plans to measure performance on important dimensions of care and service. Altogether, HEDIS consists of 92 measures across 6 domains of care. Because so many plans collect HEDIS data, and because the measures are so specifically defined, HEDIS makes it possible to compare the performance of…
Read More

Active Referral Management & Patient Engagement Center

Healthcare

Referral Management in Healthcare is a hot topic. Terms like leakage, care continuity, and network integrity are tossed around with little regard for the patient being referred. Silverline believes the right approach to patient referral management is developing an Active Referral Management Program. Let’s take a look at some alarming statistics that indicate the need for active referral management: 46% of faxed referrals never result in a scheduled appointment 55% of specialist visits are unnecessary…
Read More

Care Management on Health Cloud: Nurse Triage

Healthcare

Healthcare organizations have been performing telephonic nurse triage for decades. Traditionally, it has been a loss leader for a healthcare organization designed to raise awareness within the community and provide a service to consumers that, hopefully, raises awareness about the healthcare organization. However, as the healthcare reimbursement model has transitioned from fee for service to fee for value, organizations are realizing the value of engaging at-risk patients, prior to an urgent care or emergency department…
Read More

Provider Network Management & Patient Engagement Center

Healthcare

Creating and defining your provider network is a critical first step in managing patients and navigating them within your healthcare system. Whether you are building a new clinically integrated network (CIN) for payer contracting, standing up a new accountable care organization (ACO), or want to manage referrals from primary care to specialty care and services within your healthcare system. The successful result of this is two-fold: Create a continuity of care for your patients to…
Read More

Care Management on Health Cloud: Oncology Navigation

Healthcare

Silverline believes in taking a patient journey approach to oncology navigation. The journey doesn’t start with diagnosis, but rather with educating PCP’s, Specialists, ambulatory facilities, and consumers about the programs and services available if a patient or a consumer is suspected to have cancer.   Patients should not feel like they have to navigate cancer alone, but rather have a nurse navigator and a care team to hold their hand every step of the way.…
Read More

Your Provider Roadmap to Success: Specialty Care Coordination

Healthcare

This is the fifth in a series of Silverline POV’s focused on helping healthcare organizations, as providers of healthcare services to patients, be successful in five key areas as healthcare reimbursement models shift from fee for service to fee for value. Each one is focused on how to leverage the Salesforce platform and effectively navigate patients on their healthcare journey. These POV’s are based on my twenty years’ experience in healthcare and twelve years experience…
Read More

Your Provider Roadmap to Success: Transitions in Care

Healthcare

This is the fourth in a series of Silverline POV’s focused on helping healthcare organizations, as providers of healthcare services to patients, be successful in five key areas as healthcare reimbursement models shift from fee for service to fee for value. Each one is focused on how to leverage the Salesforce platform and effectively navigate patients on their healthcare journey. These POV’s are based on my twenty years’ experience in healthcare and twelve years experience…
Read More

Your Provider Roadmap To Success: Ambulatory Care Coordination

Healthcare

This is the third in a series Silverline POV’s focused on helping healthcare organizations, as providers of healthcare services to patients, be successful in five key areas as healthcare reimbursement models shift from fee for service to fee for value. Each one is focused on how to leverage the Salesforce platform and effectively navigate patients on their healthcare journey. These POV’s are based on my twenty years’ experience in healthcare and twelve years experience creating…
Read More

Your Provider Roadmap to Success: Engaging Consumers & Patients

Healthcare

This is the second in a series of Silverline POV’s focused on helping healthcare organizations, as providers of healthcare services to patients, be successful in five key areas as healthcare reimbursement models shift from fee for service to fee for value. Each one is focused on how to leverage the Salesforce platform and effectively navigate patients on their healthcare journey. These POV’s are based on my twenty years’ experience in healthcare and twelve years experience…
Read More

Need a custom solution? We can help. Let's Chat