The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Author: Matt Gretczko

Silverline’s Healthcare Practice Team is Headed to Dreamforce

Healthcare

Silverline’s Healthcare Practice Team: Industry Experts in Delivering Salesforce Solutions Silverline’s Healthcare Practice Team is headed to Dreamforce bringing a depth and breadth of industry knowledge and experience that drives our industry-leading solutions. Combined, Silverline’s Healthcare Practice Team has over 50 years of experience. This expertise allows us to bring highly viable and relevant solutions, delivering immediate, measurable business results. The lines between healthcare subsegments continue to blur, and Silverline’s solutions and accelerators are well…
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Leveraging CRM for Improved Patient Engagement and Population Health Management

Healthcare

Earlier this week, I was a panelist on a webinar for Healthsystem CIO, along with Doug Ditri, Chief Access Officer, Henry Ford Health System, to discuss the topic of CRM in Healthcare. You can view the whole recording here: As we are deep in the transition to Value-Based and Consumer Driven Healthcare, Healthcare organizations must take a more focused, refined, and multi-channel approach to ensuring consumer engagement. In order to do so, CRM platforms like…
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Announcing Silverline’s Healthcare Practice Publication: Your Provider Roadmap to Success eBook!

Healthcare

Understanding how to evaluate, select, and implement a CRM (and its broader cloud capabilities) is a difficult process. Where do you start and how do you navigate? The Silverline Healthcare Practice has compiled an eBook to assist Providers in understanding where and how Salesforce can assist in further refining the patient journey and delivering higher levels of care. Silverline is focused on helping healthcare organizations be successful in five key areas as healthcare reimbursement models…
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Highlights and Insights from our Healthcare Team at Dreamforce

Healthcare

Dreamforce is over – so many people, so many stories, and so many things to learn. It never gets old, quite the opposite, but still remains a very tiring week! As the leader of Silverline’s Healthcare Practice, it is incredibly rewarding to see the extent to which Healthcare has now become such a focus of the week. Whereas years ago it was difficult to find any Healthcare organizations considering Salesforce, now there is a dedicated…
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Keep a Healthy Schedule at Dreamforce for Healthcare

Healthcare

The Silverline Healthcare team is gearing up for a jam-packed week at Dreamforce! We’ve got a lot going on plus all the sessions available during the conference. Here are some sessions you should definitely add to your week: Life Sciences: Accelerate Customer Growth and Retention with CRM Debra Susarchick, Senior Director, Commercial Business Optimization, Kite Pharma Monday, November 6th from 11:30 AM to 12:10 AM InterContinental San Francisco Hotel, Grand Ballroom C: Breakout Health Cloud…
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HIMSS: Silverline extends the Power of Health Cloud with Patient Contact Center

Healthcare

From February 19-23, I went with one of our Healthcare Practice Directors, Jim Rogers and our Vice President of Solutions and Products, along with Salesforce to Florida for HIMSS, the annual conference that brings together health IT professionals, clinicians, and executives from around the world. While we were there, I spoke at the Salesforce booth which featured top Healthcare partners and customers showcasing hands-on demos of the latest Salesforce solutions for Health Cloud, including Silverline’s…
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Dreamforce Highlights for Healthcare

Healthcare

If your week at Dreamforce was anything like mine, I hope you have found time to recharge your wellbeing and digest all the new innovations that were announced during the week. We are lucky in the Healthcare and Life Sciences industry because our goals are all aligned across each sub-industry: the health of our patients. As the industry moves forward, I don’t want you to be left behind so I’ve compiled a handful of the…
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Transforming Healthcare One Connected Device (to Salesforce) at a Time

Healthcare

Silverline works with a number of Medical Device organizations to help improve their operational efficiencies, increase market share, and inform better patient care and outcomes. These projects tend to start with an emphasis on improving Sales, Service, and Marketing processes, most times including integrations to ERPs and other enterprise systems. What we are finding though is that along the adoption and maturity curve for the Salesforce platform, projects that were once identified as potentially future…
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Get the Most Out of Dreamforce for Healthcare and Life Sciences

Healthcare

Dreamforce is almost here, I hope you are ready for an exciting week! It’s time to get ready for four days of innovation for the Healthcare and Life Sciences industry. To get you going in the right direction, I’ve compiled a few of the top sessions you should add to your list for the week. I hope to see you there! Great sessions to attend: How to Evolve a Customer Community from Self-Service to an…
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Healthcare DSRIP Programs: Being Successful with Technology

Healthcare

The other day I had the opportunity to join, and present, at the Salesforce office for a Developer day focused on the New York State DSRIP initiative given our current work with DSRIP clients. For those that are not aware, NY State, like 10+ States across the country are focusing their efforts on new Delivery System Reform Incentive Programs (DSRIP). The goal, according to CMS is the following: “The DSRIP program will promote community-level collaborations…
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