The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Author: Matthew Johnson

10 Keys to Digital Transformation Wrap-Up: What Have we Learned and What’s Next

Advisory

In the course of the past few months, we’ve explored the ten key requirements of a successful digital transformation for your business. As mentioned in our kick-off blog for the 10 Keys Series, “We see success drivers during the digital transformation journey as a cycle where drivers come into play at different times with varying degrees of importance. You must think beyond each driver as a perfect relationship to the next because their value increases…
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10 Keys to Successful Digital Transformation: Value Focused

Advisory

If a tree falls in the forest and no one is around to hear it fall, does it make a sound? If you measure your CRM program and analyze the results, will you be more successful? We say yes to both which is why Value Focused is one of Silverline’s 10 Keys to Successful Digital Transformation. Need more convincing? Let’s say you’ve just started a Weight Loss Program. You’ll begin by measuring your current state,…
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10 Keys to Successful Digital Transformation: Vision Led

Advisory

Having a clear, well-communicated organizational vision for digital transformation is the strongest predictor of success. Vision Led is Silverline’s first recommended driver in our 10 Keys to Successful Digital Transformation for a reason; it’s the first building block toward success. To start your strategy, it is natural to begin your program with a vision of your future-state technology. Gaining senior-level alignment and agreement on a strategic vision will position you for a higher rate of…
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10 Keys to Successful Digital Transformation

Advisory

You can order transportation with the click of a button, your bank account alerts you of a charge within seconds, and you probably have a notification that your flight has been delayed before the airline announces it over the loudspeaker. These examples of everyday digital transformation showcase the benefit they have to direct consumers, but the same innovation applies to your business. Digital innovation should be aligned to your business’s strategic goals to remain competitive.…
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Think Big, Start Small: Planning for Digital Transformation Within Your Means

Financial Services

In today’s climate, many industries within Financial Services face a common scenario: trying to compete amongst national institutions with limited resources. As you look to revolutionize business processes, one factor that is important to consider is the adoption of modern technology. Historically, smaller financial institutions that are beginning their journey to the digital landscape aren’t replacing a particular system, they’re making up for a lack of technology in order to fill a void that larger…
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5 Ways You’ll Benefit from a Center of Excellence

Client Services

For most organizations, your CRM program is successful and doing well. Now, it’s time to take your program to the next level. A Center of Excellence is an important model to adopt because it breaks down your CRM program into several elements each with a particular area of focus. This competency center will be able to ensure your program is running smoothly and driving effectiveness internally. 5 Ways You’ll Benefit from a Center of Excellence…
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