The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Insurance Articles

The Top 5 Insurance Trends You Should Know in 2019

Financial Services Jul 30, 2019 By Fred Cadena

In the age of digital transformation, insurance companies are making major moves to up their industry’s ability to meet customer and employee needs. Here are five top trends working their way through the world of insurance. Trend #1: Value and efficiency throughout the customer journey We’ve all had to deal with a long process to get a new insurance quote. Or felt the agonizing experience of explaining a claim to one service agent only to…
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Get to Know the Trailblazers for Insurance Community Group

Communities Jul 22, 2019 By Danielle Laffey

On the tails of the exciting launch of FSC for Insurance this spring, Alexis Kuhne (MedPro Group) and I decided to revive a dormant insurance community group of over 1,000 globally. Why? To create a collaborative forum for people exploring how to blaze new trails in the insurance vertical. The Trailblazers for Insurance Community Group is geared toward all those hungry to learn how to make the consumer, agent, and policy admin experience better in…
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Digital Transformation in Insurance Quote to Issue

Financial Services Jul 5, 2019 By Mike Piehl

Now, more than ever before, prospective clients have higher expectations of Insurers. In many cases, especially in direct-to-client distribution models, the first meaningful interaction between the applicant and carrier is a quote. So that quote needs to provide more than just numbers, it needs to provide an experience — and a good one at that. Applicants used to expect a web-based interaction where they provided a small amount of information and an agent would contact…
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