The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

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May the (Sales)Force be with You! 3 Reasons You Need Jedi-Quality Support

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Star Wars is debatably the best example of a saga that bridges the genres of fantasy and Sci-Fi. It takes place a long time ago (fantasy)… in a galaxy far, far away (Sci-Fi). The movies employ spaceships and weapons (Sci-Fi), but it also uses the magical force which pulses throughout the universe waiting to be channelled (fantasy). Similarly, the majority of the Salesforce ecosystem exists at the intersection of people and technology, as well as…
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ERP and CRM: Integration Leads to Innovation

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Enterprise Resource Planning software (ERP) has long been the gold standard of workflow management in manufacturing firms — tracking resources such as cash, raw materials, and production capacity, along with the statuses of payroll and purchase orders and miscellaneous supply orders. Made of collected applications, ERP systems collect information from these various data points, storing and interpreting their business impact and importance. Though ERPs were designed to influence and introduce agility into company workflows, as…
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What is the Silverline Academy? Get to Know Our Current Class

Around the Office

The Silverline Academy is a full-time, 3-month immersive learning program for recent graduates. They go through hands-on training to learn a variety of consulting and soft skills, including client and project management, solution architecture, system testing, training approaches, and design. Expert Silverline team members design the curriculum and ultimately prepare the class to become Salesforce-certified consultants. At the end, our Academy graduates are assigned a mentor and client projects to work on. My favorite part…
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How to Move as Quickly as Today’s Young Workforce with Salesforce

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Salesforce has always been on the cutting edge. When Salesforce launched in 1999, it was not the platform it is now. But its innovative approach for software as a service revolutionized the way the world does business. These were the days of ads like “You can be up and running on Salesforce in 30 days” and “You don’t need an admin.” Of course, the Salesforce we know now is much different. But in a few…
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See the Value in Engaging the Right Salesforce Partner

Advisory

Cultivating the best Salesforce solution for your business is like trying to compose and conduct an exquisite piece of music for an orchestra. Many a business has been in the orchestra pit of a Salesforce build, doing all the right things, but something still comes out a little flat. Maybe you’ve positioned your Salesforce solution to deliver the best experience and outcomes, ensuring the conditions are ideal for a beautiful melody to spring forth. Then…
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