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Silverline Announces the Advancement of Patient Engagement Center


Silverline leverages Salesforce Health Cloud to accelerate business transformation for customers in healthcare

NEW YORK, NY – May 30, 2018 –  Silverline, a Salesforce Platinum Consultant Partner headquartered in New York City, today announced the evolution of Patient Contact Center to Patient Engagement Center—a Salesforce Fullforce Solution built on Salesforce Health Cloud and Lightning.

The Healthcare industry is putting the customer in the center and driving higher engagement, collaboration, and coordination for better outcomes; including focusing on patients, providers, and caregiver preferences.  Silverline’s Patient Engagement Center is a Fullforce Solution built on Health Cloud that meets an expanded set of organizational needs such as: Scheduling, Patient Acquisition, Provider/Facility and ACO Relationship Management, Referral Management, Integrated Nurse Triage, Specialty Care, and Patient Onboarding and Journeys. Silverline has enhanced its Fullforce Solution with additional capabilities, including:

  • Care Gaps with Campaigns & HEDIS Measures
  • Care Plans with Assessments
  • Care Plan Goals with Nursing Diagnoses
  • Patient Detail with Lifestyle Tracking

Patient Engagement Center provides faster and more predictable deployments for healthcare organizations, empowering them to connect with their customers in entirely new ways — and truly become customer first organizations.

“At Silverline, we partner with leading healthcare organizations to help them achieve their innovation and digital goals, which currently, revolve around driving greater engagement, loyalty, and value to patients, providers, and their respective networks,” said Matthew Gretczko, Vice President and Head of Silverline’s Healthcare Practice. “In support of that mission, we’ve leveraged the newest capabilities of Salesforce Health Cloud, Community Cloud, and Marketing Cloud, in coordination with focused industry partnerships, to evolve our Patient Contact Center solution into a Patient Engagement Solution – expanding its area of influence across departments, service lines, and interactions to create a truly scalable and customizable framework to meet the changing demands within the Healthcare industry.

Salesforce Fullforce Solutions

Salesforce Fullforce Solutions are systems integrator or consulting partner offerings recognized for their specialization in priority Salesforce industries and other key solution areas. Fullforce Solution partners have demonstrated proven expertise and customer success, and receive Salesforce go-to-market support, executive sponsorship and guidance as part of the Salesforce Partner Program.

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About Silverline

Silverline is a Salesforce Platinum Cloud Alliance Partner headquartered in New York City with experienced, innovative consultants nationwide. They are focused on developing powerful solutions, deployed on the Salesforce Platform, and robust third party apps. Silverline’s results-driven methodology leverages best practices acquired by over 1,100 implementations, with significant expertise in Healthcare. Silverline operates across various Healthcare industry sub-segments including Providers, Payers, Medical Devices, and Biotech Life Sciences.

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