The Silverline Blog
Industry insights, expert Salesforce tips and tricks, and more
Last month before the Holidays, I unfortunately had to spend time in the hospital with a sick family member. The old adage “Nobody likes a hospital” is certainly true, however it has recently become quite insightful given the maturity of my career in the Healthcare industry.
When I enter a hospital now, outside of being concerned for the welfare of the person that is seeking clinical care, I often find myself analyzing the environment around me. Are there opportunities to improve? Is that medical device from a client of mine? Is the Doctor board certified? It is truly intriguing how knowledge breeds a new perspective.
Our team is excited to announce that The WaterCooler, the premiere social intranet app for Salesforce, is now compatible with Salesforce Communities. Organizations are transforming the way they engage with employees, partners, and customers by implementing the Salesforce Community Cloud. Thanks to The WaterCooler, you can quickly realize the value of a Community.
You told us what you wanted, and we listened! Silverline is dedicated to keeping CalendarAnything the most customizable calendar app on the market and we always appreciate your suggestions. We’re happy to announce that CalendarAnything Winter 2015 is now available on the AppExchange. Take advantage of exciting new features and functionality including:
Software is only as effective as the people using them. Training employees to use a complex business software like Salesforce properly takes a mix of strategic planning, team commitment and some creativity.
It is important that your employees complete their tasks successfully. If used improperly, customer relations could be damaged. Gartner analyst, Michael Maoz writes, “CRM process flaws and inadequate technologies could derail customer loyalty strategies.” Companies need to ensure Salesforce processes are taught and carried out correctly before moving on to the next training step.
However, proper training isn't the only concern. Training should also be time-efficient. Decreasing the time between when a new employee is hired and when they start to become productive - also known as ramp time - is very important for improving overall productivity as well as decreasing labor costs.
Here are 5 tips to make that ramp time shorter and more manageable.
Did you know that engaged customers in communities spend 19% more?1
Your clients want information at their fingertips – without having to pick up the phone or write an email. Portals and communities give them instant access to you anytime and anywhere. Learn how to drive customer engagement with client communities, integrate your business with partner communities, and transform the workplace with employee communities all in 5 easy steps.
Have you heard of the “DOD Excess Property Program”? If you haven’t, long story short is that as an output of our wars in the Middle East, the US has a bunch of excess military supplies, gear, and vehicles that are no longer needed. Therefore, communities are able to buy, and in many times receive for free, these items to use.