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Behavioral Health Software Solution

In-person and digital solutions built on Salesforce for behavioral health’s unique care needs.

According to the World Health Organization, 1 in 4 people across the globe will experience mental health or neurological disorders at some point in their lives. Yet one of the main obstacles with mental healthcare is the lack of access to treatment and care, and even more basic, the lack of confirmation that the illness exists.

 

Covid-19 has created a new set of challenges for behavioral and addiction treatment facilities and service providers. The pandemic manifested physical and mental pressures to a much broader population needing support and those with pre-existing behavioral and addiction challenges are seeing these illnesses exacerbated —  due in part to the increased uncertainty and challenges, as well as a lack of adherence to clinical guidance given lifestyle restrictions.

 

Socially distanced, socially conscious care

Historically, the majority of treatments for patients with mental health or neurological disorders were done in person or in support groups. Social distancing and isolation have reduced or eliminated the crucial ability of caregivers to personally interact with their patients in this manner, which has spurred new approaches. 

In order to ensure safety and efficiency in the old model, organizations are investing in platforms that focus on engagement, insights, and collaboration. In parallel, we are seeing new models of care focused on a wholly digital experience where interactions occur virtually or via mobile devices. For example, Annum Health launched to provide outpatient (in-home) care for those recovering from alcohol addiction.

However, regardless of model, identifying these challenges within individuals and getting them into a program as quickly as possible, is very important to their recovery process.

Behavioral Health Software Solutions

Silverline leveraged the Salesforce platform to develop solutions for addiction and behavioral health organizations that help them streamline and engage patients across their treatment journey.

Further, while we facilitate that journey to improve the overall patient experience and delivery of care, it also provides opportunities to enhance the operational model of these organizations through various functional capabilities such as:

  • Robust reporting, dashboards, and analytics
  • Patient access and call center
  • Document management
  • Assessment and form management and automation
  • Benefits verification
  • Employee onboarding
  • Bed and/or service scheduling
  • EHR integration
  • Provider and payer access portals

Benefits of Silverline’s Behavioral Health Solutions

Behavioral health software gets personal

While we continue to support organizations that operate in a facility-based model of care, we are also leveraging technology capabilities to provide care that is available 24/7 via digital solutions. 

Silverline works with organizations to develop behavioral health software for mobile applications and other digital experiences that facilitate interactions between a variety of key stakeholders including patients, therapists, nurses, payers, onboarding teams, and many others. 

In order to effectively build this digital model, Silverline focuses on using an experience-design-first approach. Ultimately, this provides a model where care is delivered almost holistically through a digital channel as the following can be delivered:

  • Real-time communication
  • Telehealth
  • Assessments
  • Scheduling
  • Portal-based (Community) experience by user

We're ready to help.

Learn more about how Silverline can help you get started with a behavioral health software solution.

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