Creating Value for Providers
Providers deliver the highest quality care when they have a 360-degree view of their patient and a system that enables communication and collaboration among care teams, facilities, and patients. When everything providers need is in a single platform, they can spend more time gaining a deeper understanding of their patient and creating a customized care plan that addresses their most urgent health care needs. The Silverline Provider team has helped many healthcare providers identify and implement changes to the way they operate that creates real, measurable value. Our team is comprised of professionals with decades of experience developing and implementing new operational and technological solutions that create this value.
Why Migrate to Salesforce Health Cloud?
The evolution of Salesforce Health Cloud has been tremendous, and when coupled with Silverline’s Provider team, Health Cloud creates a foundation to support all areas of a provider organization with capabilities such as:
Bring siloed systems together
Are you constantly jumping between systems to piece together patient information? Salesforce pulls data from various systems to create a single comprehensive record of the patient, which improves service, collaboration, and operational efficiencies. By removing barriers between different systems and applications, you can more easily share information to a variety of sources, from hospitals and pharmacies to marketing and billing.
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Create a 360-degree view of a patient
With all patient information stored in a single “source of the truth” and accessible through a “single pane of glass”, any provider team member is able to view every interaction with a patient. This 360-degree view simplifies every type of interaction, whether it is scheduling an appointment, providing information about referrals, or following up on test results.
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Create unique and personalized care plans for each patient
Every patient has a unique set of health care needs, so crafting a unique care plan is critical for improving the health of every patient. With the tools included within Health Cloud, care managers can assess the health of a patient, capture social determinants of health, and help the patient track and manage their care plan to address any medical challenge.
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Facilitate collaboration among care teams
Connect teams so you can coordinate better post-acute care across the network. By combining patient data across systems into one clear view, Health Cloud enables care coordinators to easily engage with care teams and patients to develop comprehensive treatment plans. This helps you reduce the number of readmissions, deliver healthier outcomes, and drive down costs.
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Gain actionable insights from your data
You have a mountain of data, but how do you make sense of it all and use it to enrich patient engagement? Health Cloud centralizes your data and uses artificial intelligence to draw insights from the information, uncovering potential obstacles in the patient’s journey and advising on ways to bypass them. Predictive analytics can also help providers identify and predict patients who are at high risk for disease, enabling care teams to implement proactive care-management programs.
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Personalize the patient experience
Every interaction with the patient is an opportunity to build trust and deepen the patient-provider relationship. With Health Cloud’s enhanced visibility, healthcare professionals can deliver personalized experiences at every touch point, whether it’s an agent responding to a patient inquiry or a doctor explaining the specifics of a patient’s care plan. By making your patients feel taken care of, you encourage them to follow the care plan specifically tailored to improve their health.
Silverline can help you make the move
Silverline focuses on one thing: helping our provider clients create value with the Salesforce Health Cloud platform. Whether a provider currently uses Salesforce’s suite of products, or is new to Health Cloud, Silverline can assist you with determining the best way to leverage these powerful tools to create valuable new features and functionality that have been unimaginable in the past.
We’ve boiled down the upgrade options into three simple paths to success, depending on each organization’s unique situation. Many existing Salesforce Sales and Service Cloud instances don’t have extensive customizations or technical debt. In those cases, upgrading to Health Cloud in the current org frequently provides the fastest path with little to no disruption for existing users.
Walk through the infographic and let us know which path your organization fits. If you cannot easily answer these questions or you are unsure, reach out below! We’ll help to evaluate your current org to determine the best approach for your situation.
