Silverline is featured as Best in Class for October 2020’s edition of BOSS Magazine, The Digital Issue. Titled, “Making Change that Matters,” the piece focuses on our work in the healthcare and life sciences industries, specifically our strides in patient engagement, digital transformation journeys, and addressing (closing) gaps in care.

The changing pace of healthcare CRM

BOSS Magazine chatted with our very own Matt Gretczko, Silverline’s SVP and GM of our Health and Life Sciences practice to talk about the current state, and future shifts in healthcare CRM as we know it. “When a patient interacts with a healthcare organization, whether it’s to make an appointment, pay a bill, or to learn about services and associated coverages, we are deploying curated workflow and insights informed by data that make that process much more efficient, and much more engaging,” Gretczko says. 

For more of the interview, check out BOSS Magazine’s full write up.

If you’re interested in our Health and Life Sciences solutions or you’re ready to transform your healthcare CRM, let’s talk.