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Tips To Drive Salesforce + nCino Adoption (Feat. Brett Rutter)

The gang’s all here! JP is back in the studio this week, and he brought a new nSight 2023 buddy with him. Vice President of Salesforce Delivery at Farm Credit Services of America Brett Rutter talks about pounding the pavement at learning opportunities like Dreamforce, his experience inheriting nCino a year ago, and the challenges and benefits of implementing multiple tools at the same time.

Episode 23 Highlights

Tempering the excitement of rushing into the execution phase when there’s more to be gained with a little more preparation and discovery.

Why it’s important to look at transformations through the eyes of DevOps earlier than later.

It doesn’t matter how well built a tool is if no one bothers to use it. Brett offers sound advice for listeners just wetting their nCino and Salesforce beaks for the first time.

Hosts and Guests

  • JP Owens

    Managing Director, Banking and Lending, Silverline

    JP Owens partners with banks and credit unions to help them identify new ways to leverage technology solutions that drive transformation, growth, and measurable ROI. JP formerly served as the Director of Digital Product Experience at First Financial Bank, where he led multiple functional teams within the Digital organization and was responsible for vision, delivery, and execution across Digital channels.

  • Elliott Spence

    Principal Consultant, Silverline

    Elliott Spence is a Solution Architect at Silverline with eight years of experience designing and implementing Salesforce Solutions. Prior to Silverline, Elliott was a Senior Digital Product manager with First Financial Bank, where he grew the Salesforce practice to over 1,600 users and led the Salesforce implementations to Marketing, Customer Service, Retail Bank, and Mortgage. 

  • Brett Rutter

    Vice President of Salesforce Delivery, Farm Credit Services of America

    Brett Rutter is the Vice President of Salesforce Delivery at Farm Credit Services of America, a leading provider of credit and insurance services to farmers, ranchers, agribusinesses and rural residents in Iowa, Nebraska, South Dakota and Wyoming. Rutter has been at FCSA for the past 15 years and previously served as Lead Software Systems Engineer.

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