The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

A Day in the Life Articles

A Day in the Life: Deanna Hughes

A Day in the Life

Job Title: Director, Client Services Start Date: February 2018 Fun Fact: I’m a 200 hour certified yoga teacher and I’m working toward focusing on therapeutic and restorative skills. What is your position at Silverline and what do you do? I’m the Client Services Director! My focus is primarily on building out the Client Services processes, working with Talent Acquisition to grow our team, develop training, and working with our clients to deliver measurable and objective value. What does…
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A Day in the Life: Heather Negley

A Day in the Life

Job Title: Engagement Manager Start Date: August 2017 Fun Fact: I went been bungee jumping off a crane on a beach a long, long time ago. What is your position at Silverline and what do you do? I’m an Engagement Manager and manage projects for the Delivery department. What does your average day look like? I’m also a resource manager along with being an EM so over the course of a day I go from talking to…
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A Day in the Life: Umair Ilyas

A Day in the Life

Job Title: Senior Business Analyst Start Date: April 2018 Fun Fact: I helped build a school in Nicaragua! What is your position at Silverline and what do you do? I’m a Senior Business Analyst, my job is to work closely with our Solution Architects and help design and build out Salesforce for our clients. Unofficially, I also provide comic relief. What does your average day look like? Since I work with multiple clients – my day…
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A Day in the Life: Shanique Parris

A Day in the Life

Job Title: Operations Manager Start Date: May 2018 Fun Fact: I used to fence! What is your position at Silverline and what do you do? I’m the Operations Manager. The best way to describe my job is helping the internal employee experience be the best it can be. What does your average day look like? There is no average day. I have a lot of special projects, like planning the holiday party and now planning for…
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A Day in the Life: Vanessa Avila

A Day in the Life

Job Title: Associate Business Analyst Start Date: July 2018 Fun Fact: I’m double jointed! What is your position at Silverline and what do you do? I’m an Associate Business Analyst for the Navigator team. I graduated from the Silverline Academy in August, and I’m now transitioning into working with clients full time. What does your average day look like? I start my morning studying for the Salesforce Admin exam, I then look at my emails and…
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A Day in the Life: Sarah Risen-Robertson

A Day in the Life

Job Title: Learning and Development Director Start Date: January 2016 Fun Fact: I rode in a parade one year during Mardi Gras in New Orleans. So many beads, so much fun! What is your position at Silverline and what do you do? As the Learning & Development Director at Silverline, I oversee all internal education, training, skills building, career path development, new hire orientation, and more! What does your average day look like? My average day starts with…
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A Day in the Life: Erin Hensley

A Day in the Life

Job Title: Business Analyst Start Date: July 2018 Fun Fact:  I have double jointed elbows. What is your position at Silverline and what do you do? I’m a Business Analyst, I help with any client work and gather requirements from projects. I do a lot of configuring in the Salesforce Platform. What does your average day look like? I usually scavenge for kombucha in the fridge and my day then begins with a couple of stand-up meetings.…
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A Day in the Life: Courtney Algeo

A Day in the Life

Job Title: Marketing Campaign Manager Start Date: November 2017 Fun Fact:  I once won a boxing match. What is your position at Silverline and what do you do? I’m the Marketing Campaign Manager at Silverline. My job is about telling the Silverline story across multiple channels. Essentially, I’m an evangelist. What does your average day look like? Right now things are a little crazy with 2019 planning. Mostly I’m in meetings, talking with other departments about…
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A Day in the Life: Terry Jaeger

A Day in the Life

Job Title: Solution Architect Start Date:  June 2017 Fun Fact:  I’m a purple belt in Jukidou Jujitsu! What is your position at Silverline and what do you do? I’m a key contributor to the project team and I help guide customers through the implementation of Salesforce. My role as a Solution Architect is to engage with and understand the needs of clients, lead discovery sessions, uncover the customer’s business functions and technical requirements. I help create a…
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A Day in the Life: Raven Tiem

A Day in the Life

Job Title: Associate Business Analyst Start Date:  July 2018 Fun Fact:  I’ve moved to four different states over the past three years. What is your position at Silverline and what do you do? I’m an Associate Business Analyst in the client services field and just graduated as a member of the Silverline Academy! What does your average day look like? I try to knock out any billable work first and then do more Silverline Academy-based learning like Salesforce…
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