The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

A Day in the Life Articles

A Day in the Life: Raven Tiem

A Day in the Life

Job Title: Associate Business Analyst Start Date:  July 2018 Fun Fact:  I’ve moved to four different states over the past three years. What is your position at Silverline and what do you do? I’m an Associate Business Analyst in the client services field and just graduated as a member of the Silverline Academy! What does your average day look like? I try to knock out any billable work first and then do more Silverline Academy-based learning like Salesforce…
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A Day in the Life: Rob Inman

A Day in the Life

Job Title: Marketing Automation Solution Architect Start Date:  June 4, 2018 Fun Fact:  I’m really into drone racing and aerial photography. What is your position at Silverline and what do you do? I’m a Solution Architect and client-facing consultant. I work in Salesforce Marketing Cloud, where I help clients strategize their marketing campaigns, implement Marketing Cloud, help with email delivery, and build customer journeys. What does your average day look like? I’m remote so my average day…
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A Day in the Life: Zach Baker

A Day in the Life

Job Title: Change Management & Readiness Consultant Start Date:  July 2017 Fun Fact:  I love English Soccer, and going to the historic stadiums. What is your position at Silverline and what do you do? I help to design and create platforms for projects on training implementations. It’s a hybrid job and I’m heavily involved in the delivery of user acceptance testing (UAT), meeting clients, and building a foundation for the end user. What does your average day…
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A Day in the Life: Marlien Rendon

A Day in the Life

Job Title: Principal Consultant, Healthcare Solutions Start Date:  August 27th, 2018 Fun Fact: I’m Chinese, born in Vietnam, but grew up in Texas. I can make better Tex-Mex than Chinese or Vietnamese food! What is your position at Silverline and what do you do? As a Principal Consultant in the Healthcare vertical, I bridge industry knowledge and technical capabilities. What does your average day look like? Getting up to speed on the methodology and perspective…
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A Day in the Life: Michael Lepore

A Day in the Life

Job Title: Art Director/ Senior Graphic Artist Start Date:  I became full time on July 16th 2018, but have been working as a consultant since 2013. Fun Fact: I’m working on creating a board game in my free time! What does your average day look like? Usually I wake up super early and play the Marvel quest game! Just kidding, but not really. The first part of the day is meetings. Since I work from…
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A Day in the Life: Greg Grinberg

A Day in the Life

Job Title: Technical Architect Start Date:  2009 Fun Fact: I’m an extremely intense board gamer! I want to ski on all seven continents and have done five so far. What does your average day look like? I direct the technology team, lead the Silverline Academy, help resolve client issues that require technical expertise, and basically anything on Salesforce related to security or operations. I’m on the design review committee. I make sure clients are getting the right…
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A Day in the Life: Chloe Frank

A Day in the Life

Job Title: Associate Business Analyst Start Date:  July 16th, 2018 Fun Fact: I danced in a Mardi Gras Krewe in New Orleans for 3 years! What is your position at Silverline and what do you do? I’m a Business Analyst in a supporting role for the Delivery Team to help strategize and implement Salesforce for our clients. What does your average day look like? I have to get cold brew ASAP! As part of the…
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A Day In The Life: Kevin Hoxie

A Day in the Life

Job Title: Receptionist Start Date: September 2017 Fun Fact: I’m Ambidextrous! What is your position at Silverline and what do you do? Receptionist, I do a lot of operations, facilities management, ordering food for the office, catering, new hire swag, helping with onboarding, and assisting with events. What does your average day look like? The best thing about my job is that there’s not an “average” day. I could be working on catering all day…
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A Day In The Life: Mark Hoxie

A Day in the Life

Job Title: Marketing Automation Solution Architect Start Date: September 2017 Fun Fact: I once drove to the Arctic Ocean for a quick swim. What is your position at Silverline and what do you do? As a Marketing Automation Solution Architect, I help our clients with anything that pertains to marketing automation. This can range from simple email sends to complex scoring and grading for lead routing, responsive drip campaigns, etc. While I’m versed in several…
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A Day In The Life: John Kollmer

A Day in the Life

Job Title: Business Analyst, Internal Systems Start Date: November 2017 Fun Fact: In my spare time, I am a playwright and fight director. What is your position at Silverline and what do you do? I am part of the Operations team and my focus is on keeping our internal Salesforce instance running smoothly. What does your average day look like? It’s a mix of helping my colleagues with requests — such as needing reports/dashboards or…
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