The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Consumerization of Healthcare

Healthcare

In working for Silverline, I am lucky to have a role that lets me guide organizations in understanding how their business operations can better align with patient’s changing expectations.  Organizations are quickly finding themselves wondering where, why, and how patients are choosing out-of-network services. They’re left puzzled by the fact that one area of their organization is getting rave reviews yet other areas have large gaps towards improvement.  Patients as Consumers One underlying issue exists…
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Salesforce Investor Event Recap: Customer & Partner Perspectives

Salesforce News

Silverline’s CEO, Gireesh Sonnad, recently spoke at the Salesforce Investor Event: Customer & Partner Perspectives on July 10. The half-day event was co-hosted by KeyBanc Capital Markets and featured three panel discussions: two customer panels and a partner panel. Salesforce’s own Polly Sumner, Chief Adoption Officer, and Kori O’Brien, SVP, Alliances, were guest speakers at the event.  Sonnad provided industry insight as one of Salesforce’s chosen partners. The partner panel was framed partly around the…
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How to Move as Quickly as Today’s Young Workforce with Salesforce

Navigator

Salesforce has always been on the cutting edge. When Salesforce launched in 1999, it was not the platform it is now. But its innovative approach for software as a service revolutionized the way the world does business. These were the days of ads like “You can be up and running on Salesforce in 30 days” and “You don’t need an admin.” Of course, the Salesforce we know now is much different. But in a few…
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My Salesforce Journey: Sixteen Years of Leading and Learning

Financial Services

If you are lucky enough to have met the love of your life, you probably remember certain details about your meeting – where you were, what they were wearing, what they said. My introduction to Salesforce was similarly memorable. In 2003, I was working in sales operations for a Fortune 500 company in Nashville. I had been doing a lot of work managing market research data and generating business leads for the sales team. We…
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6 Trends to Watch in Banking: Meeting Customer Expectations with Insight and Analytics

Banking

From AI to APIs, the banking industry is constantly changing. Ensure your organization is prepared to meet your most pressing customer needs with these 6 important banking trends.  1. Removing friction from the customer journey Banks need to shift the goals of digital transformation from cost reduction and operational efficiencies to enhancing the customer experience. In order to do this, banks must: Provide a highly personalized experience (i.e., a “Segment of one”) Enable customers to…
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Three Journeys from Intern to Full-Time Employee at Silverline

Around the Office

I’m Ashley Gray, a Corporate Marketing Associate at Silverline — but my career at Silverline began with an internship over the last year. I sat down and spoke with Chris Clark and Arianne Sirow. Chris is currently a Delivery Operations Analyst who attended the Loyola University Chicago. Arianne is a Business Analyst who attended the University of Texas, and I attended the Fashion Institute of Technology (FIT). When did you start interning at Silverline and…
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A Day In The Life: Meg Hutson

A Day in the Life

Job Title: VP Delivery, Financial Services Start Date: January 2015 What is a fun fact or something interesting about yourself? As my family and my Silverline team know, ever since seeing the movie National Parks Adventure, I’ve had a strong desire to visit our National Parks. I’ve not yet had a chance to begin that journey (with the exception of Sandy Hook, the small National Park near my home) but look forward to doing so! What…
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Beyond STEM: Redefining What it Means to be a Woman in Tech

Around the Office

Throughout my career, I’ve held many different titles encompassing many different industries and specialties. I have a very dynamic background – I can do a wide array of things with the many skills I’ve honed over the years. A storyteller by nature, I use both written and spoken word to form relationships wherever I go, both personally and professionally. I like to joke that I finally have “the confidence of a white man,” because I’ve…
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Creating a Donation Management Platform for Project Sunshine

Advisory

When a young family member or friend is undergoing medical treatment, there is uncertainty, fear, and a great deal of the unknown. Although true relief doesn’t come until young patients are home with a clean bill of health, small doses of comfort can sometimes be found along the way. Enter Project Sunshine: supporting children facing medical challenges Project Sunshine is a nonprofit organization that works with an international network of hospitals and volunteers. Their goal?…
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Silverline Celebrates Its 10-Year Anniversary

Financial Services

Press release Silverline, a Salesforce Platinum Partner headquartered in New York City, turns 10 this year. Co-founded by Gireesh Sonnad, CEO, and Rich Resnick, President, Silverline has significant expertise in the Financial Services and Healthcare industries. Silverline’s offerings across Strategic Advisory, technical implementation, and ongoing Managed Services have enabled hundreds of organizations to achieve success with the Salesforce Platform. In addition to the New York City HQ, Silverline has hubs in Atlanta, Chicago, Orlando, Minneapolis,…
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