The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Silverline Healthcare Expert Walter Groszewski Shares Silverline’s Capabilities for Healthcare Providers
How to Adopt a Best Practices Patient Relationship Management Approach

Healthcare Jul 17, 2018 By Walter Groszewski

A recent article published by Fierce Health discusses how Providers are struggling to provide a consumer-centric approach to care.  In a study published by Kaufman Hall, only 8% of provider institutions are ahead of the curve from an innovation perspective as it relates to consumerism.  With the increased focus on patient centricity in healthcare, this is a disappointing result to see as a patient. Most discussions today around patient centricity focus on allowing patients to shop…
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Silverline Healthcare Expert Walter Groszewski Shares Silverline’s Capabilities for Healthcare Providers
Silverline Healthcare Expert Walter Groszewski Shares Silverline’s Capabilities for Healthcare Providers

Healthcare Jul 16, 2018 By Walter Groszewski

I joined Silverline about two months ago after having spent almost twenty years in the healthcare informatics marketplace.  Silverline is a Platinum implementation Partner of Salesforce.com with a dedicated vertical focus – most notable in Healthcare (my focus) and Financial Services. I have had the privilege over the years to have worked for IBM, Oracle, Navigant, UPMC, and most recently in the ambulatory surgery and PT/OT space with SourceMed.  I have worked with the most…
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Silverline Success Story: Travel Insured International
Silverline Success Story: Travel Insured International

Client News Jul 13, 2018 By Craig McKeon

There are few things more stressful and complicated than a trip that is cut short or altogether canceled by an unexpected interruption. For the past 20 years, Travel Insured International has provided the highest quality travel protection and a world-class customer service experience to match. Travel Insured maintains relationships with specialty travel providers and tour operators, as well as provides 24/7 customer assistance, every day of the year. Travel Insured had historically focused on the…
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Why Silverline Navigator is the Best Partnership
Choosing Silverline Navigator Over an In-House Specialist

Client Services Jul 10, 2018 By Deanna Hughes

The real benefit of partnering with Silverline Navigator over an In-House Specialist is all about the numbers!  An In-House Specialist is just that…it is one person. A Navigator engagement gives you access to a full array of dedicated experts on an as-needed basis.  The second number comes into play with the total cost savings represented by the ala carte team that can be custom built to service the needs of the Navigator client vs. directly…
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Silverline Announces its Diversity and Inclusion program, Silverline Allies
Silverline Announces its Diversity and Inclusion program, Silverline Allies

Silverline News Jun 28, 2018 By Silverline Team

Silverline, a Salesforce Platinum Consultant Partner headquartered in New York City, today announced its Diversity and Inclusion program, Silverline Allies. The dedicated group of over 40 Silverline volunteer members will work towards making Silverline a more diverse and inclusive workplace. They will accomplish this by focusing on the employee experience, and by creating initiatives to encourage and highlight underrepresented groups within the community. Towards the end of 2017, CEO Gireesh Sonnad set one of the…
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Why Silverline Navigator is the Best Partnership
Why Silverline Navigator is the Best Partnership

Client Services Jun 27, 2018 By Deanna Hughes

The Silverline Navigator engagement offers our clients a strategic and proactive partnership. This is not a relationship that is established to provide only basic reactive support desk resources. Instead, it is an engagement driven by a tenured Client Services Manager and a customized team of Salesforce.com experts. The engagement is tailored specifically to the needs of each client. As such, each client team is uniquely different and can include any combination of experts including Solution…
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Glassdoor Names Gireesh Sonnad A Top CEO
Glassdoor Names Gireesh Sonnad A Top CEO

Silverline News Jun 20, 2018 By Amanda Mandell

I am beyond excited to announce that our CEO, Gireesh Sonnad has officially been named a Top CEO for U.S. Small & Medium Companies by  Glassdoor®! The annual list highlights the Top CEOs in several countries throughout North America and Europe. Since starting at Silverline over 3 years, I have been told about Gireesh’s open door policy where you could chat with him on both a professional and personal level. I honestly thought this was…
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5 Ways You'll Benefit from a Center of Excellence
5 Ways You’ll Benefit from a Center of Excellence

Client Services Jun 19, 2018 By Matthew Johnson

For most organizations, your CRM program is successful and doing well. Now, it’s time to take your program to the next level. A Center of Excellence is an important model to adopt because it breaks down your CRM program into several elements each with a particular area of focus. This competency center will be able to ensure your program is running smoothly and driving effectiveness internally. 5 Ways You’ll Benefit from a Center of Excellence…
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Silverline Announces Strategic Partnership with Bridge Connector
Silverline Announces Strategic Partnership with Bridge Connector

Partner Spotlight Jun 18, 2018 By Silverline Team

Silverline Partners with Bridge Connector for Salesforce Health Cloud Electronic Medical Records Integrations Silverline, a Salesforce Platinum Consulting Partner headquartered in New York City, today announced a strategic partnership with Bridge Connector, a full-service, healthcare-integration provider. The partnership will enable Silverline’s clients, including those leveraging its Patient Engagement Center, a Salesforce Fullforce Solution built on Salesforce Health Cloud, to utilize Bridge Connector’s full-service integrations with electronic medical records (EMR) providers. The collaboration allows these organizations…
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Keith Fleishman Joins Silverline as New Vice President of Sales, East Region
Keith Fleishman Joins Silverline as New Vice President of Sales, East Region

Silverline News Jun 14, 2018 By Silverline Team

Silverline, a Salesforce Platinum Consulting Firm headquartered in New York City, announced today that Keith Fleishman has joined Silverline as the new Vice President of Sales, East Region. In this leadership position, Keith will be tasked with growing Silverline’s revenue by leveraging existing products, technologies, and value added solutions for its customers. “Keith brings great vision, leadership, and energy, which makes us all excited to work alongside him,” said Erez Akiva, Executive Vice President of…
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