The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

How CalendarAnything Improves Ease of Care for QSAC, a Nonprofit


Founded in 1978, QSAC (Quality Services for the Autism Community) is a New York City and Long Island based nonprofit that supports more than 2,500 children and adults with autism. Together with their families, QSAC helps people achieve 
greater independence, realize their future potential, and contribute to 
their communities in a meaningful way by offering person-centered services. We spoke with Lou Costa, IT Director at QSAC, about their CalendarAnything solution — the #1 calendar app…
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May the (Sales)Force be with You! 3 Reasons You Need Jedi-Quality Support


Star Wars is debatably the best example of a saga that bridges the genres of fantasy and Sci-Fi. It takes place a long time ago (fantasy)… in a galaxy far, far away (Sci-Fi). The movies employ spaceships and weapons (Sci-Fi), but it also uses the magical force which pulses throughout the universe waiting to be channelled (fantasy). Similarly, the majority of the Salesforce ecosystem exists at the intersection of people and technology, as well as…
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Getting Certified at Dreamforce ‘19: Tips, Tricks, & Everything You Need to Know


Why Get Certified at Dreamforce You may be thinking that Dreamforce already means a packed schedule and that there are so many sessions to see, people to meet, and events to go to… so how is there time to take a certification exam? Fortunately, Salesforce has made it easy to do so at the event itself by working it into the agenda in a way that works for busy Dreamforce attendees. But first, hear from…
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Salesforce Health Cloud Winter ‘20 Release Notes: What’s in it for You?


“Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.” According to the above note, tentatively, possibly, maybe, most likely…
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The ROI on Clean Data… and the Right Data Management Solution

Partner Spotlight

Dirty data has no place in any database. Incomplete, old, or duplicate records create inefficiency, a decline in productivity, and ultimately negatively affect ROI. But achieving and maintaining high-quality data requires careful planning, a robust process, and a good tool.  Salesforce’s Duplicate Management is one step forward in preventing your CRM from accumulating duplicate records. Unfortunately, more often than not, Salesforce Orgs have data clutter, due to lack of planning during large-scale data migrations, not…
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Front-Loading Washers, and the Importance of Context in User Experience Design

Salesforce Platform

In his classic book, The Design of Everyday Things, Donald Norman, director of The Design Lab at the University of California, San Diego, presents the argument that any failed user experience is the fault of bad design, not the fault of the user.  There was a time when I agreed with Donald Norman’s theory of user error = bad design. But that was before I owned a front-loading washing machine.  Context is key in user…
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A Day in the Life: Patrick Slattery

A Day in the Life

Job Title: Solution Architect Start Date: I first started at Silverline in July 2015, then left, and came back in February 2019. What is a fun fact or something interesting about yourself? I’m training to be a licensed skydiver! I have also lived in three different cities while working at Silverline: NYC, Chicago, and Omaha.  What is your position at Silverline? I’m a Client Services Solution Architect. I have a wide variety of work; some…
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What You Missed at Mulesoft CONNECT in NYC Last Month


Last month, Silverline sponsored MuleSoft CONNECT, a global integration conference. MuleSoft users, partners, customers, and thought leaders gathered over two days to participate in and facilitate inspiring keynotes, product highlights, breakout sessions, hands-on trainings, and more. Attendees learned to design, build, and manage integrations and APIs, and strategize on how to achieve their IT and business goals. In case you missed it, here’s our take on one of the most influential keynotes of the event.…
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Get to Know the Insurance-Focused Updates to Financial Services Cloud

Financial Services

It’s an exciting time in insurance technology! On September 24, Salesforce announced an insurance-focused extension to its Financial Services Cloud. New enhancements are designed to help insurers to strengthen relationships with policyholders and include a 360-degree view of each customer across all lines of business. These new capabilities also provide insurers with expanded functionality designed specifically for their industry, such as pre-packaged Lightning Flow templates for First Notice of Loss and Beneficiary Change, detailed Life…
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June MuleSoft Meetup Recap: Insurance


This summer, the NYC MuleSoft Meetup group met at the Salesforce Tower to focus on MuleSoft’s role in the Insurance space. Following a brief networking dinner of pizza and drinks, insightful presentations were delivered. Topics covered the caveats of implementing MuleSoft when your enterprise has complex requirements and structure, as well as how to inspire your API use cases from your goals instead of reactively from your needs. Highlights of the three talks at the…
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