The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Increased Scheduling Visibility For Veteran Volunteers at The Mission Continues
Increased Scheduling Visibility For Veteran Volunteers at The Mission Continues

CalendarAnything Jan 24, 2020 By Ashley Gray

The Mission Continues is a nonprofit, nonpartisan organization founded in 2007 to provide opportunities for post-9/11 veterans to find purpose at home through community impact. With operations in cities across the country, The Mission Continues’ veteran volunteers work alongside non-profit partners and community leaders to achieve critical objectives such as improving community education resources, eliminating food deserts, mentoring at-risk youth, increasing access to parks and green spaces, fostering neighborhood identity, and more. The Mission Continues’…
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December Mulesoft Meetup Recap: API Discovery, Munit Testing, and Anypoint Service Mesh 8
December MuleSoft Meetup Recap: API Discovery, MUnit Testing, and Anypoint Service Mesh

MuleSoft Jan 22, 2020 By Brad Moody

On Tuesday, December 10th, I went to the Charlotte MuleSoft Meetup to hear thought leaders talk about how APIs can be discovered for reuse and tested using MUnit. I also learned about features to be released in 2020 about a service mesh based on a microservice architecture. This was the Carolina’s fourth meeting this year and the group’s leaders are excited to grow the quarterly events as MuleSoft’s architectural footprint expands.  With about 30 attendees,…
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4 Ways to Improve Your Salesforce Org Instead of Reinventing It 4
4 Ways to Improve Your Salesforce Org Instead of Reinventing It

Advisory Jan 21, 2020 By Paige Thompson

We’ve all experienced it. We all loath it. You know, that feeling when: The edits you just spent 30 minutes on don’t save and your browser crashes You invent and refine a product only to research it and find that it already exists As you complete a data upload, you realize someone else already made the changes Face it — we all hate duplicate work, particularly when it comes to Salesforce. If you knew that…
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Get to Know Gillian Reynolds: Silverline’s Second Salesforce Certified Technical Architect
Get to Know Gillian Reynolds: Silverline’s Second Salesforce Certified Technical Architect

Salesforce Consulting Jan 16, 2020 By Lindsay Lelivelt

We are so excited to announce that Gillian Reynolds is Silverline’s second Salesforce Certified Technical Architect—one of only a few hundred in the world, and one of the very few women among them. This pinnacle certification is awarded to Salesforce architects who demonstrate the knowledge, skills, and capabilities to design, build, and maximize high-performance technical solutions on the Salesforce platform across all areas of domain expertise. Entering the ecosystem After consulting for IBM out of…
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DNA and CRM: Gene Therapy Chain of Custody Innovation
DNA and CRM: Gene Therapy Chain of Custody Innovation

Advisory Jan 15, 2020 By Lisa Burgese Fry

It may still seem like science fiction of the future, but gene therapy is here and happening right now.  What is gene therapy? Created to help manage or prevent diseases, gene therapy may be used to treat patients instead of synthetic drugs or multiple surgeries in the very near future. Currently, researchers are focusing on several approaches, including: Replacing a mutated gene that causes disease with a healthy copy of the gene Inactivating, or “knocking…
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How to See More ROI on your Salesforce CoE
How to See More ROI on your Salesforce CoE

Salesforce Platform Jan 13, 2020 By Lindsay Lelivelt

When it comes to Salesforce implementations, Silverline is constantly looking toward the cutting edge, and new technological developments to ensure success. However, we also know that it isn’t just tools that make a Salesforce Org thrive. It’s also, and perhaps even more importantly, the people and processes that keep it moving day to day. That is why we believe so strongly in establishing Centers of Excellence (CoE) within Salesforce Orgs. I keep thinking of what…
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A Day in the Life: John
A Day in the Life: John McKoll

A Day in the Life Jan 10, 2020 By Silverline Team

Job Title: Consultant Advocate Start Date: November 2017 What is a fun fact or something interesting about yourself? I once dressed up as Jar Jar Binks for Halloween. I had the mask, costume, and voice down pat. I annoyed many friends that day. In truth, I think Jar Jar gets a bad rap. There are so many things worse about the prequel Star Wars movies and much of is it unfairly rested on that silly…
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Nashville User Group Recap
Last Month’s Nashville Salesforce Administrator Group Meeting… of the Minds!

Communities Jan 9, 2020 By Chris Hoffmeyer

I’m the local community leader for the Nashville Salesforce Administrator Group, and last month, I led a joint Nashville Salesforce User Group meeting with the Salesforce Developer Group and Mulesoft User Group. We had about 55 people attend, which was the largest meeting so far! At this holiday-themed meeting, we raffled off many prizes — including a pair of Silverline-branded AirPods and some stellar Mulesoft training and Salesforce certification vouchers!  Building your Salesforce Admin, Developer,…
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The number 2019 with skyscraper view.
A Year in Review: Our Favorite Stories From 2019

Salesforce Platform Jan 8, 2020 By Lindsay Lelivelt

New year, new decade, new content coming your way! But first, let’s take a look back at several of our favorite stories, trends, and customer highlights from 2019. The Top 5 Insurance Trends You Should Know in 2019 Silverline’s VP of Financial Services broke down five trends leading the digital revolution for insurance companies in 2019. 6 Trends to Watch in Banking: Meeting Customer Expectations with Insight and Analytics Is your organization prepared to meet…
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The California Consumer Privacy Act: Compliance Strategies for Financial Institutions
The California Consumer Privacy Act: Compliance Strategies for Financial Institutions

Banking Jan 7, 2020 By JP Owens

The California Consumer Privacy Act (CCPA) went into effect on January 1, 2020. The CCPA allows consumers to own their privacy and personally identifiable information and affords them five general rights to that data. Under the Act, California consumers will have the right: To know what personal information is collected about them To know whether and to whom their personal information is sold/disclosed, and to opt out of its sale To access their personal information…
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