The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Trend 1: Removing Friction from the Customer Journey 1
3 Ways Banks Can Deliver a Frictionless Customer Journey

Banking Aug 16, 2019 By Michael Koerner

Recently we revealed six trends to watch in banking, the first being: removing friction from the customer journey. It begins with focusing on everyday experiences. Customer experience is often the number one differentiator when it comes to choosing a bank. Today’s savvy consumers want and expect technology that makes access to their accounts simple and streamlined, highly personalized interactions that make them feel important to their banking institution, and simplified banking that is quick, easy, and intuitive.…
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Inc. Magazine Unveils Its Annual List of America’s Fastest-Growing Private Companies—the Inc. 5000 1
Inc. Magazine Unveils Its Annual List of America’s Fastest-Growing Private Companies—the Inc. 5000

Press Release Aug 14, 2019 By Jiordan Castle

Press Release For the 6th Time, Silverline appears on the Inc. 5000, Ranking No. 2974 NEW YORK, August 14, 2019 – Inc. magazine today revealed that Silverline is No. 2974 on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small businesses. Microsoft, Dell, Domino’s Pizza, Pandora, Timberland, LinkedIn, Yelp, Zillow,…
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Salute
How My Human Complexity Makes Me a Better Consultant Advocate

Around the Office Aug 12, 2019 By John Kollmer

I wear many hats in the world, all of which influence one another in various ways. At Silverline, I am a Consultant Advocate responsible for supporting a team of consultants on their projects and in their careers. In the Salesforce ecosystem, I am a Certified Admin and App Builder with seven plus years experience as both a client-facing consultant and an internal system administrator. In the larger realm of STEM, I am an Android user,…
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What I learned at the 2019 WITness Success Conference 1
What I Learned at the 2019 WITness Success Conference

Communities Aug 9, 2019 By Chelsea A. Peterson

Did you know that you are a superhero? No, you weren’t aware of that? Well… You are! We all are. And we should lean into that and tap into our potential to make ourselves, our teams, our clients, and the world we live in the best they can be.  That’s what I learned at the 2019 WITness Success conference a couple of weeks ago. Hosted by Salesforce Women in Tech, #WITconf2019 was held in Nashville,…
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A Day in the Life: Natasa Marinkovic
A Day in the Life: Natasa Marinkovic

A Day in the Life By Silverline Team

Job Title: Director, Business Development and Product Sales Start Date: July 2016 What is a fun fact or something interesting about yourself? I live in Orlando and have never been to Disney World!  What is your position at Silverline? Overall, my job is to support the company and ensure we reach our revenue/sales goal. I work with our marketing, sales, and industry teams to execute various campaigns on the Business Development side to create pipeline,…
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Gireesh Sonnad Named One of The Top 50 SaaS CEOs of 2019 by The Software Report
Gireesh Sonnad Named One of The Top 50 SaaS CEOs of 2019 by The Software Report

Press Release Aug 7, 2019 By Jiordan Castle

Press Release The Software Report is pleased to announce the Top 50 SaaS CEOs of 2019. These exceptional CEOs were selected based on nomination submissions from colleagues, peers and other software industry participants. Nominees were reviewed across a number of key attributes including integrity, intellect, drive, emotional intelligence, organizational culture and operational skill. They were most closely evaluated based on qualitative and substantive commentary provided on the CEOs character. The most highly regarded CEOs had…
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Solving for Similarities in Healthcare Sub-verticals
Solving for Similarities in Healthcare Sub-Verticals

Healthcare By Matt Gretczko

I received the question the other day from a new Silverliner, as to why we focus initially on the Provider space as a sub-vertical. It’s not the first time I’ve been asked that. It’s not the first time I’ve answered it, which made me realize — maybe more people should know the answer.  After working through our goals as a practice with a focus on driving better outcomes in healthcare, we realized an overarching pattern:…
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NYC User Group Recap
See What You Missed from the July 24 NYC Salesforce User Group

Communities Aug 2, 2019 By Ashley Gray

Silverline recently hosted the New York City Salesforce User Group on Wednesday, July 24th. The mission of the New York City Salesforce User Group is to build an enthusiastic community committed to learning about the Salesforce Platform and achieving successful adoption. Wednesday’s session was about the Salesforce mobile app and featured Victor Oliveros, Eugene Oksman, and Alex Yi from the Salesforce Mobile Product Management Team. Our very own Kevin Hoxie, recently promoted to Business Analyst,…
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Listen First: Advice from a Salesforce Consultant
Listen First: Advice from a Salesforce Consultant

Salesforce Consulting Aug 1, 2019 By Ann Armbrust

I’ve been outgoing my entire life. My mom liked to say my sister would sit in the corner and read to herself as a child; I’d sit in a corner and read out loud for all who wanted to hear (or not). So I find it interesting looking back at the last decade of my career and realizing the success I’ve had and the expertise I’ve built is on a foundation of listening first —…
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Silverline Office Tour: Chicago 3
Silverline Office Tour: Chicago

Around the Office Jul 31, 2019 By Lindsay Lelivelt

Continuing on our Silverline Office Tour, our next stop is Chicago. Four Silverliners — Scott Rojas, Lizz Hellinga, Andy Mack, and Thomas Lentz — took a break from their busy days to share what it’s like to work in the windy city. First things first: Who are you and how long has Chicago been your home? Scott Rojas: I’m a Portfolio/Delivery Director for client services. I’ve lived in the Chicago area for the last 20…
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