The Silverline Blog
Industry insights, Salesforce news, and more
Media & Entertainment
The Top 4 Challenges Facing Media Today (And How to Solve Them)
Reading time: 4 minutes
The media industry is at an inflection point. After years of transformation, it’s time for the next big thing. Digital advertising dominates the market, projected to increase to over $400bn in revenue by 2024. Compare that with traditional channels like TV (dropping to $150bn), print (dropping to $50bn), or cinema (effectively $0), according to Magna....
A Day in the Life
A Day in the Life: Ali Estremadoyro
Reading time: 3 minutes
Job Title: Solution Architect, Financial Services Start Date (Month & Year): March 2021 Tell us about your heritage: I was born in Lima Peru but my great grandparents were born in France and Italy. They migrated to Lima Peru where my grandparents were born and history goes on! Tell us a fun fact or something interesting...
Provider
Improving Care Through the Patient Contact Center
Reading time: 5 minutes
Customer satisfaction matters just as much in the healthcare industry as any other. Often, the patient contact center (PCC) is a patient’s first experience with a provider or organization, and can set the tone for the rest of the relationship. On average, most health systems lose between 10-20% of annual patient revenues from patient leakage....
Media & Entertainment
Silverline Launches Media and Entertainment Practice
Reading time: 2 minutes
Silverline today announced the creation of a new media and entertainment practice under the leadership of industry veteran Jonathon Millman, Managing Director, as it completes the acquisition of Shift CRM. Although the practice officially launched this month, Jonathon has been leading Shift CRM (now Silverline)’s talented team of consultants, analysts, and developers in building media...
CalendarAnything
CalendarAnything LWC Brings New Functionality and Zoom Integration
Reading time: 2 minutes
Silverline, creator of the #1 Salesforce calendar app, CalendarAnything, announced today that their Lightning Web Component now integrates with Zoom, making Salesforce calendar sharing easier than ever before. “A CalendarAnything integration with Zoom streamlines how your team schedules, starts, and manages their meetings directly from CalendarAnything UI in Salesforce,” said Lina Tsin, Director of Product...
Financial Services
Deploying nCino? Here’s What You Need to Know
Reading time: 4 minutes
The nCino Bank Operating System includes a flexible User Interface (UI) feature that facilitates design of straightforward, efficient user access to data, workflow, and origination processes from beginning to end, improving the overall experience for the financial institution, and ultimately, their customers. But knowing that you want to implement nCino and actually getting it done are two...