The Silverline Blog
Industry insights, expert Salesforce tips and tricks, and more
Financial Services
Emerging Covid-19 Trends and Solutions for Banking & Lending
Many financial institutions have prided themselves on being local and interacting face-to-face with their customers. Whether it’s a global issue like COVID-19 or a local emergency, financial institutions must have a reliable and scalable crisis communication plan and engagement channels in place for their customers. This goes beyond minor adjustments to marketing messages and extends...
Advisory
4 Reasons Why Companies Should Skip QA
Finally, the long-awaited sequel to “4 Reasons Why Companies Make the Mistake of Skipping QA” is here — with a little April Fool’s Day snark. Those of us who develop software, especially in the Salesforce ecosystem, are constantly met with the somehow always puzzling question “Do we need QA for this?” Your first thought...
Salesforce Platform
Working From Home With Your Kids? Learning Resources to the Rescue!
While many of us may be stuck inside, that doesn’t mean our minds can’t travel or expand. And while some of us are finding the social distancing beneficial for our productivity, others — especially families with kids now home from school — might need a little more structure (or educational silliness) in their day. We’ve...
Financial Services
What It Means to Be a Data-Driven Bank… and How to Get There
Banks and other financial institutions continue making waves with digital transformations, but it’s important to keep people (both employees and consumers) at the forefront of changes with meaningful processes and technology. According to Andrew Beatty, SVP and GM of Next Generation Banking at FIS: “Innovation is now an essential that must underpin the bank’s value...
Salesforce Platform
Webinar Recap: Salesforce User Adoption Best Practices for the Insurance Industry
Outside of my work with Silverline, I run the Trailblazer Insurance Community group for Salesforce. I recently had the privilege of hosting Dreamforce speakers Yves Stewart and Skye Tyler at the Salesforce for Insurance Trailblazer Community group meeting to talk about User Adoption. During the Dreamforce ‘19 Circle of Success for Insurance session, we asked...
Salesforce News
Get to Know Danielle Laffey, Silverline’s Newest Salesforce MVP
Last week, Salesforce announced the new class of Salesforce MVPs. Our own Danielle Laffey made the cut. I had the chance to chat with her about her path to MVP and how this new role will impact all aspects of her career. Tell us about your road to becoming a Salesforce MVP. How did you...