The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Patient Access on Health Cloud: Appointment Scheduling

Healthcare

Scheduling clinical appointments can be a tough challenge for hospitals, practices, and clinics. From multiple scheduling systems to the need for self-service options, healthcare organizations struggle to find the right mix of staffing, workflow, and service options to keep patients within their network and connect them with the services they need. Silverline’s Scheduling Accelerator can address both centralized scheduling models and support self-scheduling via Salesforce Communities. Utilizing an integration into one or more EHR’s or…
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Care Management on Health Cloud: Managing Gaps in Care

Healthcare

According to the National Committee for Quality Assurance (NCQA), “the Healthcare Effectiveness Data and Information Set (HEDIS) is a tool used by more than 90 percent of America’s health plans to measure performance on important dimensions of care and service. Altogether, HEDIS consists of 92 measures across 6 domains of care. Because so many plans collect HEDIS data, and because the measures are so specifically defined, HEDIS makes it possible to compare the performance of…
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Follow Silverline Through the Cloud at Dreamforce

Silverline News

After months of planning and preparations, Dreamforce — the largest gathering of Salesforce Trailblazers in the world — is finally upon us. Silverline has been busy preparing, and we would love to meet with you during the week. If you’ll be at the conference in San Francisco from September 25-28, we would love to meet you to share ideas and brainstorm solutions. Silverline will have a significant presence at Dreamforce this year, check out all…
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Silverline’s Healthcare Practice Team is Headed to Dreamforce

Healthcare

Silverline’s Healthcare Practice Team: Industry Experts in Delivering Salesforce Solutions Silverline’s Healthcare Practice Team is headed to Dreamforce bringing a depth and breadth of industry knowledge and experience that drives our industry-leading solutions. Combined, Silverline’s Healthcare Practice Team has over 50 years of experience. This expertise allows us to bring highly viable and relevant solutions, delivering immediate, measurable business results. The lines between healthcare subsegments continue to blur, and Silverline’s solutions and accelerators are well…
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10 Keys to Successful Digital Transformation: Value Focused

Advisory

If a tree falls in the forest and no one is around to hear it fall, does it make a sound? If you measure your CRM program and analyze the results, will you be more successful? We say yes to both which is why Value Focused is one of Silverline’s 10 Keys to Successful Digital Transformation. Need more convincing? Let’s say you’ve just started a Weight Loss Program. You’ll begin by measuring your current state,…
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Silverline’s Financial Services Team is Ready to Meet You at Dreamforce

Financial Services

Since last year’s Dreamforce, Silverline has rolled out numerous new solutions for our clients. I’m excited to highlight some of them in this blog post and invite you to meet our Financial Services Team at Dreamforce to learn more! Schedule a meeting in the Silverline Lounge to connect with the team or drop by booth #900 in Moscone South to discover how Silverline’s Client Services team can support your organization. As a Salesforce Fullforce Master…
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Is Your CRM Data Working Hard Or Hardly Working?

Client Services

We live in a digital world, and there is data absolutely everywhere. As a savvy Salesforce user, you’re probably capturing a ton of meaningful data. But, what data are you missing in order to build a complete picture of your customer? Capture as much data as you can to build that picture, but don’t become a data-hoarder. Your CRM is more than a data warehouse. It’s time to put that valuable data to good use!…
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Active Referral Management & Patient Engagement Center

Healthcare

Referral Management in Healthcare is a hot topic. Terms like leakage, care continuity, and network integrity are tossed around with little regard for the patient being referred. Silverline believes the right approach to patient referral management is developing an Active Referral Management Program. Let’s take a look at some alarming statistics that indicate the need for active referral management: 46% of faxed referrals never result in a scheduled appointment 55% of specialist visits are unnecessary…
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Object Agnostic Related List Component for Salesforce

Help & Training

At Silverline, my role is a Solution Architect/Senior Business Analyst and I specialize in declarative builds. A couple months back, I received a request to build a custom Visualforce related-lists component for Silverline’s internal org. Though custom related lists for the Salesforce Classic UI have always been a common ask, there was a twist: The list(s) would be placed on a tabbed component – with each tab having its own list. Still, I was pretty…
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Silverline Co-Sponsors Back to School Event at The Children’s Hospital at Montefiore (CHAM)

Silverline Cares

I recently had the opportunity to attend a Back to School event for the patients and families at The Children’s Hospital at Montefiore (CHAM). As part of our Silverline Cares initiative, Silverline co-sponsored the event with Salesforce. The event had a ton of fun events and goodies for the kids as they start preparing for the new school year. Some of the activities included: Decorate your own bookmarks, picture frames, notebooks, and planners Magic Show…
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