The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Care Management on Health Cloud: Oncology Navigation

Healthcare

Silverline believes in taking a patient journey approach to oncology navigation. The journey doesn’t start with diagnosis, but rather with educating PCP’s, Specialists, ambulatory facilities, and consumers about the programs and services available if a patient or a consumer is suspected to have cancer.   Patients should not feel like they have to navigate cancer alone, but rather have a nurse navigator and a care team to hold their hand every step of the way.…
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5 Years Running! Silverline Named To The 2018 INC. 5000 List of America’s Fastest-Growing Private Companies

Silverline News

Inc. magazine revealed its 37th annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small businesses. This marks Silverline’s fifth consecutive year making the Inc. 5000 list! Only 1 out of every 10 companies make the list five years in a row. This rare honor is a testament to Silverline’s passion…
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Ben Golden Joins Silverline as New Chief Financial Officer

Silverline News

Silverline, a Salesforce Platinum Consulting Firm headquartered in New York City, announced today the addition of Ben Golden as Chief Financial Officer. Golden will oversee the company’s financial planning and reporting, accounting, tax functions, and Operations and Administration teams. He will be reporting directly into Silverline’s CEO, Gireesh Sonnad. Ben brings with him a proven track record of strategic executive leadership. He is a motivational leader with a reputation for aligning people and resources to…
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5 Factors Impacting the Pace of Change in Healthcare

Healthcare

For many of us that have been involved in healthcare over the past twenty years, we have seen a continued focus on two key priorities: improving the quality of care and decreasing its cost. In recent years, we have added improving the patient and clinician experience creating the Triple Aim. Looking back in time, in my opinion, the real focus on the patient started when organizations like WebMD emerged on the healthcare scene and provided…
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Getting to Grit and Grace Through Gratitude

Events

During the WITness Success Conference in Denver Colorado last week, attendees were presented with a powerful keynote delivered by the gritty and graceful Leah McGowen-Hare. Leah, who holds an MSEd and is a Senior Director at Salesforce, motivated and inspired a diverse roomful of nearly 200 professionals as she articulated the meaning and concepts of using gratitude to weave together the attributes of grit and grace. Ruth Bader Ginsburg, Malala Yousafzai, Serena Williams, Rosa Parks,…
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4 Reasons Why Salesforce Beats Microsoft Dynamics 365

Salesforce News

Rivalries exist across every competitive landscape and CRM is no different. When you’re looking for a robust CRM with the best feature-set for your business, the two most notable players are Salesforce and Microsoft Dynamics 365. How do you choose one over the other? This decision is important as you provide the right tools and processes for your teams to drive your business forward and execute a superior customer experience. Here are four reasons a…
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A Little Goes A Long Way In Your CRM: Small CRM Updates Massively Impact Your Team’s Productivity & Effectiveness

Help & Training

A fully-functioning, perfect CRM is hard to obtain, and once a team accomplishes this glory, it can be hard to encourage more change or even continuous updates. To begin, finding someone with the wits and experience to overhaul your CRM can be costly, time-consuming, and daunting. Even once you find your CRM guru, it’s challenging to set goals, outline a plan, and develop criteria for your new system to live up to. Establishing a system…
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Top 3 Chrome Extensions for Salesforce

Help & Training

Oh, Chrome extensions – how we love them so. If America runs on Dunkin, then Salesforce Admins run on Chrome extensions. They give you more wings than Red Bull. They’re approved by the Most Interesting Man in the World (no, not really). Unfortunately, they can’t create enough cliches to keep you laughing through my introduction. So, yeah. As a Salesforce professional, I rely heavily on Chrome extensions to make my life a little bit easier. Here are…
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Key Factors to Consider to Improve the Patient Experience with Providers

Healthcare

Delivering on a comprehensive patient experience requires the Healthcare industry to focus on future technology adoption.  The cost of deploying core, necessary technology (EMR) can take years for purposeful adoption and use. Institutions should look for a solution that can engage patients on an end-to-end health experience, provide intelligent care collaboration, and take patients on a journey to better health. To start, institutions need to focus on several key factors when considering how they want…
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How to Adopt a Best Practices Patient Relationship Management Approach

Healthcare

A recent article published by Fierce Health discusses how Providers are struggling to provide a consumer-centric approach to care.  In a study published by Kaufman Hall, only 8% of provider institutions are ahead of the curve from an innovation perspective as it relates to consumerism.  With the increased focus on patient centricity in healthcare, this is a disappointing result to see as a patient. Most discussions today around patient centricity focus on allowing patients to shop…
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