The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Silverline’s Remote Workers Celebrate Earth Day!

Silverline News

Did you know that 48 years ago, the first Earth Day was celebrated on April 22, 1970?  20 million Americans from all walks of life participated and it is widely credited with launching the modern environmental movement. Now, Earth Day is a global, yearly event that is celebrated by more than 1 billion people from 192 countries.   Earth Day Network, the organization that leads Earth Day worldwide, has made this year’s theme to focus…
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Silverline and TriageLogic Partner to Integrate Nurse Triage Software with Salesforce Health Cloud

Healthcare

Press Release  Silverline, a Salesforce Platinum Consulting Firm headquartered in New York City, in partnership with TriageLogic©, is proud to announce an integrated version of its nurse triage module for Salesforce. With MyTriageChecklist, the comprehensive triage module, patient and/or medical call centers with Salesforce can easily add nurse triage protocols into the core interaction with patients. Salesforce continues to gain momentum across the healthcare industry with Health Cloud, built on their market leading CRM platform.…
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Digital Transformation Begins With the Customer: Five Keys for Building a Successful CRM Roadmap

Help & Training

Business leaders are becoming increasingly aware that they must embrace digital transformation to remain competitive. This can mean a number of things depending on the organizational maturity and marketplace. One thing it always includes is the idea of leveraging cloud technology to become more customer-centric. Cloud-based CRM has emerged as the platform of choice for a 360-degree view of customers and customer interaction. It is no longer the domain of sales alone, the entire organization…
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Silverline named to The SaaS 1000 List

Silverline News

Silverline is honored to have made the SaaS 1000 list coming in at number 178. The list highlights the top growing SaaS companies for the 1st Quarter of 2018 and is based on an algorithm that includes hiring trends, growth indicators, and number of employees. The list was launched last July and in order to be included on the list, organizations need to have between 40-1000 employees. The intention is to highlight the movers and…
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How do you stay on top of Salesforce releases?

Help & Training

Staying on top of Salesforce’s three releases each year can be a big task if you don’t have a proper strategy in place. Are you an admin on a Salesforce team or a solo-admin for your company? The smaller your team, the more daunting these releases may seem. Take advantage of these best practices to stay on top of each release and make sure your org is up-to-date and you’re not missing any exciting new…
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Silverline Assembles and Donates 875 Hygiene Care Kits to the American Red Cross

Silverline Cares

During the first week of March, the Silverline team came together and escaped the cold (some literally from the Nor’easter that hit) for our annual Summit which took place in Phoenix, Arizona. The days were filled with meetings, sessions, and lots of learning and brainstorming for the year. Plenty of us also had the opportunity to meet each other in person for the first time! The team broke out into department sessions but all gathered…
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Silverliner Lizz Hellinga named Salesforce MVP

Salesforce News

I’m thrilled to announce that Lizz Hellinga was named Salesforce MVP today! What is a Salesforce MVP?  According to Salesforce, MVPs help millions of customers thrive by sharing their knowledge, leadership, and creativity within the Trailblazer Community. Salesforce MVP status is awarded for a one-year period. Each following year, MVP status is reviewed and extended based on their current contributions. New MVP classes are welcomed once per year, and anyone can nominate an MVP during…
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Silverline is gearing up for the 2018 Ellie Mae Experience!

Events

To highlight our new partnership, Silverline, a Pro Select Partner in the Ellie Mae Pro consulting partner program, will be an exhibitor at the 2018 Ellie Mae Experience. Beginning March 19th in Las Vegas, the conference is the exclusive platform for mortgage companies and professionals who use Ellie Mae technology, including the Encompass Lending Platform and Encompass all-in-one mortgage management solution. Silverline and Ellie Mae work together to integrate Ellie Mae’s Encompass Platform with CRM…
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Wave Dashboards to Forecast Resource Availability

Tools

As a business, Silverline has its own Salesforce instance just like our clients. We constantly strive to improve and innovate to stay one step ahead and solve challenges internally. We recently did an overhaul of our resource capacity process utilizing Wave Dashboards. Check out our story below: Challenge A request was made by our executive team for more transparency into our capacity to deliver based on what we were forecasting for our projects. The team…
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SILVERLINE TAKES ON GROWTH PARTNER WITH INVESTMENT FROM PAMLICO CAPITAL

Silverline News

Press Release Silverline is poised to accelerate its expansion with Industry Focused Salesforce solutions. NEW YORK, NY— March 2, 2018–Silverline, a Salesforce Platinum Consulting Partner headquartered in New York City, today announced that it has taken a growth equity investment from Pamlico Capital (“Pamlico”). The partnership will allow Silverline to advance as a leader delivering innovative solutions across the Salesforce Platform, including the vertically-focused Salesforce Financial Services Cloud and Salesforce Health Cloud. “Silverline’s vision has…
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