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Medical Devices

The intersection of patient engagement, data-driven outcomes and emerging technologies.

Medical Devices companies are at the forefront of healthcare transformation. The ecosystem is looking toward them for real-time data to prove their economic value, real world outcomes, adherence success, and the effective use of new technologies while staying compliant and maintaining data integrity. With Silverline’s firsthand industry knowledge of the required journeys and pitfalls to avoid, coupled with our 10+ years of Salesforce experience, we are best positioned to help you navigate and execute in this fast-changing space.
Matt Gretczko SVP and GM, Healthcare & Life Sciences

We help support changing needs

Companies in the Medical Devices space are tasked with the important work of improving patients’ lives with instrumentation and devices designed to diagnose, prevent, monitor, manage a chronic disease, or compensate for injury or disability. The needs vary by device, customer, and development lifecycle — and we know how to help Medical Devices companies support those changing needs.

The challenges Medical Devices companies face vary by department, whether it’s product development, R&D, marketing, or patient engagement. These challenges can include:

  • Reducing cost and time of R&D
  • Aggregation of clinical trial data
  • Measuring marketing channel effectiveness and synergies
  • Analyzing marketing spend/ROI 
  • Moving toward precision/personalized medicine

Stay ahead of today’s biggest trends

  • Patient support programs

    Pairing key ecosystem and patient journey knowledge from subject matter experts with the right Salesforce products makes it easy for your organization to create personalized patient support programs that deliver a great experience.

Where industry experience meets technology expertise

The Medical Devices field is complex, and we have consultants with real industry experience to help assist you in your journey to better outcomes and greater ROI — no learning curve required.

Designs for Vision

As DVI increased their sales — both in terms of revenue and sales resources — it became increasingly difficult for management to track sales activity. Additionally, lead management became challenging, as leads (especially webbased leads) were coming in faster than the DVI team could respond to them. These challenges extended...

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Managed Services

Many Salesforce customers and consultants focus all of their energy on the initial configuration of the platform but haven’t considered their long-term strategies for continued success. Medical Device companies are faced with questions like:

  • Does my Salesforce Org have the proper workflows, compliance, integrations, and data views in place to deliver what users need — while also protecting the organization?
  • Are customer complaints driving innovation? 
  • How can I deliver the insights internal and external stakeholders demand?
  • How do we manage change?

Most of the hard work begins after go-live and as things change, the work never ends. At Silverline, we have years of experience helping our clients thrive after implementation. Learn more about how we can help drive ongoing success for your Salesforce Org.

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