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Salesforce for Music

Salesforce solutions for the music industry

From streaming services to global concert tours, the music industry represents a wide variety of technological needs, whether it’s managing subscriptions, marketing the latest music-making products, or providing customer service for concertgoers.

The music business is burdened by divided data sources — web-based entertainment, streaming stages, ticket deals — resulting in a limited view of the customer. Salesforce resolves this issue by unifying information, providing a complete understanding of craftsman and fan connections.

Many music companies rely on multiple systems and programs to keep production organized and on task. Salesforce Media Cloud unifies both B2B contacts for sales and service as well as B2C contacts for service and marketing, and Salesforce also offers dealer portals and customer portals that can connect into both Sales and Service Clouds.

Salesforce for Music

Salesforce for the Music Industry

Our packages are quick ways to see ROI that we’ve implemented before in the music industry.

Sales Management

Interested in getting back to proactive sales engagements and looking to automate existing purchasing relationships?

We can help:

  • Streamline your sales and business development process to ensure you never miss a step
  • Manage artist, producer, and brand relationships with ease
  • Manage your B2B sales pipeline with a customer portal
sales management

Service Management

Looking for automation to help your service team focus on what’s important and streamline your customer experience?

We can help:

  • Streamline B2B sales portal with service chatbots to resolve customer issues
  • 360 view of sales and service in one console
  • Reduce your time to resolution
AI Chatbot

Marketing Management

Looking for automation to help your marketing team reach new customers and up-sell current subscribers?

We can help:

  • Create effective lead conversion marketing journeys
  • Help cross-sell by leveraging AI-based journeys
  • Create brand templates that decrease development time
music marketing

Online Music Store Sees Increased Revenue with Salesforce Marketing Cloud Personalization

As a highly distributed company that grew organically and via acquisition, this Online Music Store saw a great opportunity in consolidating to Salesforce’s marketing stack. By leveraging data to deliver individualized experiences, the Music Store saw a 150% increase in engagement and $120,000 increase in monthly revenue.

Read the full success story.
music business

Our Clients

Why Choose Silverline?

Our Salesforce-certified media experts understand your business and know exactly how Salesforce for the music industry can be tailored to achieve your business objectives. Applying our experience building industry-leading applications for some of the world’s most influential in the music industry, we can show your team how to get more from your Salesforce investment.

We're Ready When You Are

Contact Us

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