The Silverline Resource Center
Industry news, technology insights, and thought leadership... in every medium
whitepapers Resources
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eBooks Unlocking the Mystery of Change Management
At Silverline, our clients embark on digital transformation initiatives using the Salesforce platform to improve their customer’s experience,...
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eBooks What’s Stopping You from Moving to Lightning?
Salesforce has clearly defined Lightning as the path forward. For businesses that have invested heavily in Salesforce, the...
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eBooks Connected Experiences Playbook for Banks and Credit Unions
Leverage Salesforce to build out and execute successful programs Often referred to as the golden triangle of business...
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eBooks Silverline Trend Report 2020: Private Equity Outlook
The highest performing and most diversified firms now possess a deep capability to imagine and execute new ideas...
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eBooks How Insurance Carriers Can Improve Agent Recruiting and Onboarding… and Get Results Faster
A targeted approach to agent recruiting and nurturing At Silverline, carriers we work with have routinely identified hiring...
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eBooks Improve Healthcare Journeys with a 360 Ecosystem of Care
A holistic approach to improving healthcare journeys There’s a lot of talk these days about customer 360, and...
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eBooks How Silverline Enables and Delivers Results With a Fully Remote Team
How do we provide a compelling client experience and desirable outcomes… when we’re not onsite? We’ve been a...
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eBooks Insurance Industry in the New Decade: Challenging Expectations and Transforming Experiences
To implement a successful digital market, your digital design needs to start with the consumer’s expectations. Customers have...
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eBooks Silverline’s Provider Roadmap for Success on CRM
A patient-centered care coordination point of view In recent years, the healthcare ecosystem has shifted toward a value-based...
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eBooks So You’ve Implemented Salesforce, Now What?
It’s a landmark moment for any organization to implement its first instance of Salesforce—especially for complicated, regulation-heavy industries...
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eBooks Everything You Think You Know About Managed Services is Wrong
Journey through common managed services myths and discover a new path to Salesforce improvements Once your new Salesforce...