Salesforce Managed Services
We provide end-to-end Salesforce support and Managed Services.
As your business grows and evolves, your Salesforce Org needs to do the same. Silverline’s Salesforce Managed Services gives you access to a Client Services team of highly skilled Salesforce experts. We can assist with every aspect of your Salesforce journey — from technical strategy and business alignment to supplementing your own in-house skills. With hands-on Salesforce support services, we help businesses achieve the maximum benefit from their investment in the Salesforce platform.
Who is Managed Services for?
Four signs Silverline’s Managed Services solution is a fit:
- I have Salesforce, but I need advice on best practices, help understanding new releases, insight into what others are doing in my industry, and help bringing ideas to life.
- We’ve had Salesforce for a while, but we’re not sure how to get to the next level. How can I develop a roadmap or flight plan?
- We have a lean team of Salesforce admins. How can we access developers, integration experts, marketing automation experts, data specialists, and more? I need a partner who can provide a variety of skill sets on demand!
- I have a list of stuff to get done, but my team doesn’t have bandwidth. Can you help roll out a new department, do some iterative project work, and get some quick wins?
What's Included with Managed Services?
Strategic planning
From executive goal setting workshops to business process reviews, building out a Salesforce Org is serious business.
We’ll help you from roadmapping to long-term value realization.
Salesforce optimization
You’ve had Salesforce for a few years and you have technical debt, unused functionality, and numerous missed opportunities.
Let us help you merge new functionality with old to harmonize your business processes.
Ongoing enhancements
You’ve implemented a process that has evolved, your Salesforce org should too.
We can manage your backlog refinement, streamline business processes, and oversee continuous delivery so you can provide more transparency to leadership and beyond.
Technical experts and industry specialists
As great as they are, your admin can’t be a jack of all trades.
Our team of Salesforce (and other technology!) experts can provide technical support to help your admin thrive.
Lightning migration
The migration to lightning doesn’t have to be big and scary.
You can keep it small or you can transform your business, either way, with managed services you can choose how the transition impacts your organization.
Integration updates and support
Don’t wait for updates when real-time synchronization is at your fingertips.
We can help with integration monitoring, troubleshooting, custom API integrations, and more.
Data
Salesforce is powered by data.
We’ll make sure you’re properly documenting integrations, validation, MDM, and storage review — and that you have the right backup policies in place.
Center of Excellence
Putting structure around how organizations align IT strategy with business strategy is no small task.
Our team can help build out a COE that ensures you can stay on track to achieve your goals and measure performance with valuable KPIs.
Quarterly business reviews
In the spirit of partnership, we hold ourselves accountable so you don’t have to.
We work with you to set goals, review KPIs, business impact, trends in the market, and follow up with future roadmap prioritization and planning.
Development operations
Drive productivity and eliminate overhead with Salesforce devops best practices.
Our Salesforce devops maturity model guides you through the stages of crawl, walk, and run in support of your entire Org.
Analytics, reports and dashboards
Get a bird’s eye-view of your business with the click of a button.
You’ll gain access to reports and dashboards custom-built for your business to show you the metrics that really matter.
Marketing automation
Design and create the ideal journeys for your prospects and clients.
Get help with Pardot and Marketing Cloud from Silverline’s marketing automation experts.
Training and change management
In addition to Silverline’s powerful software and industry expertise, our team has the passion to drive your users into adoption. After putting in the work to make your Salesforce right for your company, we can help make sure your users are putting your Org to use — and getting the most out of it.
Get an adoption analysis to find your current state, and receive user adoption and change management training to empower your users.
Why Managed Services? Get the ebook
Go-live was a success and now you’re reaping the rewards. But how do you make sure you have the ongoing, scalable Salesforce support you need?
It’s hard to know what’s right for your Salesforce solution without the proper resources or next steps. So we’ve set out to address common myths about managed services and help you keep your Salesforce org moving forward.
Download the ebook