Salesforce Managed Services
With our primary focus on Salesforce we support the needs of many industries. Enhance your business, power your digital transformation, and maximize your investment in the platform.
As your business grows and evolves, your Salesforce Org needs to do the same.
Historically, Salesforce upkeep has been handled by a single admin with basic development support. However, the number of capabilities necessary to support, sustain, and extend a Salesforce Org have grown exponentially over time.
Salesforce Managed Services is a flexible, scalable, and economic solution to maintain and realize your investment — without the need to hire additional full-time, dedicated employees.
What's included with Salesforce Managed Services?
Strategic planning
From executive goal setting workshops to business process reviews, building out a Salesforce Org is serious business.
We’ll help you from roadmapping to long-term value realization.
Salesforce optimization
You’ve had Salesforce for a few years and you have technical debt, unused functionality, and numerous missed opportunities.
Let us help you merge new functionality with old to harmonize your business processes.
Ongoing enhancements
You’ve implemented a process that has evolved, your Salesforce org should too.
We can manage your backlog refinement, streamline business processes, and oversee continuous delivery so you can provide more transparency to leadership and beyond.
Technical experts and industry specialists
As great as they are, your admin can’t be a jack of all trades.
Our team of Salesforce (and other technology!) experts can provide technical support to help your admin thrive.
-
Lightning migration
The migration to Lightning doesn’t have to be big and scary.
You can keep it small or you can transform your business, either way, with managed services you can choose how the transition impacts your organization.
-
Integration updates and support
Don’t wait for updates when real-time synchronization is at your fingertips.
We can help with integration monitoring, troubleshooting, custom API integrations, and more.
-
Data
Salesforce is powered by data.
We’ll make sure you’re properly documenting integrations, validation, MDM, and storage review — and that you have the right backup policies in place.
Center of excellence
Putting structure around how organizations align IT strategy with business strategy is no small task.
Our team can help build out a COE that ensures you can stay on track to achieve your goals and measure performance with valuable KPIs.
Quarterly business reviews
In the spirit of partnership, we hold ourselves accountable so you don’t have to.
We work with you to set goals, review KPIs, business impact, trends in the market, and follow up with future roadmap prioritization and planning.
-
Development operations
Drive productivity and eliminate overhead with Salesforce devops best practices.
Our Salesforce devops maturity model guides you through the stages of crawl, walk, and run in support of your entire Org.
-
Analytics, reports, and dashboards
Get a bird’s eye-view of your business with the click of a button.
You’ll gain access to reports and dashboards custom-built for your business to show you the metrics that really matter.
-
Marketing automation
Design and create the ideal journeys for your prospects and clients.
Get help with Pardot and Marketing Cloud from Mphasis Silverline’s marketing automation experts.
50 Problems You Can Solve With Salesforce Managed Services
Mphasis Silverline’s team of Managed Services professionals support the day-to-day management of hundreds of Salesforce environments. But how do you know if your organization needs managed services?
Download our eBook to learn 50 of the biggest reasons why organizations have turned to our team of experts to optimize their Salesforce platform and ensure that it functions smoothly.
Download the ebook