Healthcare
Transformative solutions for diverse stakeholders.
Improve your patients' outcomes with Salesforce.
Our team leverages insight acquired through 10+ years in the business and thousands of engagements, along with real-world expertise gained across the Healthcare industry, including: provider, payer, medical devices, and life sciences. From strategy and implementation to managed services, we guide clients through every phase of their journey — enabling continuous value with the Salesforce platform.
Silverline Named a ‘Major Contender’ in the Salesforce Healthcare Services by Everest Group
Silverline was positioned as a Major Contender due to its strong Healthcare Industry Leadership, quality of its consulting and technical resources, and strong knowledge for creating digital transformation for its Healthcare clients. Silverline was also positioned high in overall for Market impact. Click the image to expand it.
Read the Press Release here.
We know Healthcare
You operate in a highly complex, deeply impactful industry. Our Healthcare team has years of hands-on experience in the sub industries we serve, in addition Salesforce expertise — helping us empower you on the journey to personalized experiences and improved ROI.
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Provider
As a provider, your focus is on improved patient care, coordinator and agent enablement, and value in terms of data quality and the patient journey. How can you deliver increasingly personal, targeted care in an industry facing changing delivery and payment models, increased competition, and the need to maximize the ROI on technology?
We can help you deliver patient-centric care while streamlining operations.
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Payer
Payers need to engage members while also optimizing agent workflows. But there are challenges to contend with: poor visibility and data tracking, disparate or siloed systems, inefficient workflows, captive agent and coordinator enablement, and disconnected member touch points.
Through meaningful integrations, Health Cloud and Marketing Cloud, and the right governance, we can help Payers achieve their goals.
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Biotech and Pharma
We understand your goal is to bring innovative medicines to the market to help people live longer, healthier, and happier lives while providing a meaningful return to your organization.
See how we help Biotech and Pharma companies thrive in a highly regulated, complex ecosystem.
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Medical Devices
Companies in the Medical Devices space improve patients’ lives with instrumentation and devices designed to diagnose, prevent, monitor, treat or alleviate disease, or compensate for injury or disability.
Whether you’re uniquely concerned with ROI measurement or analytics of marketing spend, or you’re tasked with making strides toward precision medicine, we can support your needs by device, customer, and development lifecycle.
Healthcare Digital Front Door
The digital front door represents the growing expectation from consumers for seamless, easy healthcare experiences, often using technology already adopted in everyday use such as a mobile device. Providers, payers, and life sciences organizations must invest in the appropriate technology that allows them to meet this expectation.
Want to get started with a digital-first strategic model? Learn more about the healthcare digital front door — and how we can help.
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The changing pace of healthcare CRM
BOSS Magazine discussed the current state, and future shifts, in healthcare CRM as we know it with Silverline. “When a patient interacts with a healthcare organization, whether it’s to make an appointment, pay a bill, or to learn about services and associated coverages, we are deploying curated workflow and insights informed by data that make that process much more efficient, and much more engaging.” For more of the interview, check out BOSS Magazine’s full write up.
Salesforce Health Cloud
How can you create more personalized experiences, build relationships, and empower patients, members, employees, and partners with the right information at the right time? It takes a combination of industry expertise and technology — starting with Health Cloud, the leading healthcare CRM, which provides access to shareable data, visibility into the entire healthcare journey, and meaningful insights at every touchpoint.
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We work with some of the most innovative and well-regarded Healthcare organizations
We help them achieve their business goals through an informed, validated, and meaningful approach to digital transformation. And we complement Salesforce with a select group of strategic partners that enable critical uses cases along the CRM journey. From strategic planning to implementation, managed services, change management, and program governance, we guide clients across different Healthcare sub industries through every phase of the journey to enable continuous value realization.
Marketing automation solutions
When done well, marketing automation helps healthcare institutions grow by automating marketing processes across departments to help enrich personalized experiences for patients and members. But how do you begin to operationalize automation or see ROI on it?
It takes teamwork and technical knowledge to identify, implement, and continuously deliver results with Salesforce marketing automation solutions like Pardot and Marketing Cloud. Silverline provides healthcare industry insights and Salesforce expertise to help your Org thrive.
