Transformative solutions for diverse stakeholders.
The healthcare landscape is constantly evolving, with Providers, Payers, and Life Sciences and Medical Devices companies moving toward more personalized care, valuable internal and external collaboration, data-driven business decisions, and the elimination of paper processes. As a Salesforce Platinum Partner, we leverage best practices acquired through more than a thousand Salesforce implementations, with a core Healthcare team led by professionals with deep, varying experience in consulting, clinical, and technical roles.
We help them achieve their business goals through an informed, validated, and meaningful approach to digital transformation. And we complement Salesforce with a select group of strategic partners that enable critical uses cases along the CRM journey. From strategic planning to implementation, managed services, change management, and program governance, we guide clients across different Healthcare sub industries through every phase of the journey to enable continuous value realization.
You operate in a highly complex, deeply impactful industry. Our Healthcare team has years of hands-on experience in the sub industries we serve, in addition Salesforce expertise — helping us empower you on the journey to personalized experiences and improved ROI.
As a provider, your focus is on improved patient care, coordinator and agent enablement, and value in terms of data quality and the patient journey. How can you deliver increasingly personal, targeted care in an industry facing changing delivery and payment models, increased competition, and the need to maximize the ROI on technology?
We can help you deliver patient-centric care while streamlining operations.
Payers need to engage members while also optimizing agent workflows. But there are challenges to contend with: poor visibility and data tracking, disparate or siloed systems, inefficient workflows, captive agent and coordinator enablement, and disconnected member touch points.
Through meaningful integrations, Health Cloud and Marketing Cloud, and the right governance, we can help Payers achieve their goals.
We understand your goal is to bring innovative medicines to the market to help people live longer, healthier, and happier lives while providing a meaningful return to your organization.
See how we help Biotech and Pharma companies thrive in a highly regulated, complex ecosystem.
Companies in the Medical Devices space improve patients’ lives with instrumentation and devices designed to diagnose, prevent, monitor, treat or alleviate disease, or compensate for injury or disability.
Whether you’re uniquely concerned with ROI measurement or analytics of marketing spend, or you’re tasked with making strides toward precision medicine, we can support your needs by device, customer, and development lifecycle.
The digital front door represents the growing expectation from consumers for seamless, easy healthcare experiences, often using technology already adopted in everyday use such as a mobile device. Providers, payers, and life sciences organizations must invest in the appropriate technology that allows them to meet this expectation.
Want to get started with a digital-first strategic model? Learn more about the healthcare digital front door — and how we can help.Learn More
How can you create more personalized experiences, build relationships, and empower patients, members, employees, and partners with the right information at the right time? It takes a combination of industry expertise and technology — starting with Health Cloud, the leading healthcare CRM, which provides access to shareable data, visibility into the entire healthcare journey, and meaningful insights at every touchpoint.Learn More
When done well, marketing automation helps healthcare institutions grow by automating marketing processes across departments to help enrich personalized experiences for patients and members. But how do you begin to operationalize automation or see ROI on it?
It takes teamwork and technical knowledge to identify, implement, and continuously deliver results with Salesforce marketing automation solutions like Pardot and Marketing Cloud. Silverline provides healthcare industry insights and Salesforce expertise to help your Org thrive.
Get our ebook for Providers, written by our Healthcare leaders.Download Now
BOSS Magazine chatted with our very own Matt Gretczko, Silverline’s SVP and GM of our Health and Life Sciences practice to talk about the current state, and future shifts in healthcare CRM as we know it. “When a patient interacts with a healthcare organization, whether it’s to make an appointment, pay a bill, or to learn about services and associated coverages, we are deploying curated workflow and insights informed by data that make that process much more efficient, and much more engaging,” Gretczko says. For more of the interview, check out BOSS Magazine’s full write up.
Press Release NEW YORK, NY— December 15, 2020—Silverline, a Salesforce Platinum Consulting Firm headquartered in New York City,...
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