Travel and Hospitality
Reimagining the customer experience of the modern traveler
Travel and hospitality institutions must embrace agility and cutting-edge technology to stay competitive and meet traveler demands
As travel and hospitality recovers from the aftermath of the pandemic, organizations across the industry are accelerating their digital transformation to remain competitive in a what has always been very crowded marketplace.
Organizations leverage technology and harness big data to meet, exceed, and anticipate the modern traveler’s expectations. They use AI to improve operational efficiency and delight their customers. They deliver connected experiences through automated marketing and invest in personalized client portals and mobile apps to drive brand loyalty.
We know travel and hospitality
Delivering exceptional service and surpassing guest expectations has always been and will always be the most crucial differentiator amongst organizations in the industry. With the pandemic launching travel and hospitality into a new digital era, organizations need to expand their service and their experiences across all digital channels to excel in this rapidly changing landscape. They are actively adopting the latest technologies to carve out their competitive edge.
Mphasis Silverline’s industry experts are ready to help you harness the power of the Salesforce platform to optimize customer experience and increase brand loyalty. To maintain a competitive advantage and ignite growth, we frequently assist our customers in:
- Creating a holistic view of the 360-degree traveler by implementing a robust CRM system and comprehensive service console
- Boosting loyalty by implementing omnichannel, customer portals, and chatbots to engage customers on preferred channels
- Facilitating hyper-personalized experiences by using personalization across portals and websites
- Leveraging the power of AI by consolidating and harmonizing data to predict trends and provide valuable, actionable insights
- Supporting marketers by creating connected experiences across all channels with tailored communication
We believe in rapid innovation to enhance operational efficiency and elevate the customer experience, allowing you to focus on what matters most: Your guest, your customer!
We customize Salesforce travel and hospitality solutions for your business
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Sales
An efficient and thoughtful customer relationship management platform is vital to stay ahead of the competition, especially in travel and hospitality. With Salesforce Sales Cloud, you can capture each guest’s interactions with your brand, manage traveler expectations, and subsequently build loyalty by providing the most personalized customer journey possible. Leverage AI tools and big data to understand your guests and better predict future trends to proactively respond to the ever-changing needs of the modern traveler.
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Service
Delight every traveler with personalized five-star service at scale. Salesforce Service Cloud is a customer service platform powered by AI to create the connected, efficient, scalable service that guests love. Transform your client’s experience and enhance your agent’s productivity with Service Cloud. Change how you build customer loyalty from the contact center to self-service communities, social media, and beyond.
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Marketing
Salesforce Marketing Cloud promotes seamless experiences with AI-powered customer journeys that provide personalized alerts, smart content, and proactive customer service. Give guests a 1:1 personalized experience by delivering VIP recognition, personalized promotions and offers, and optimized loyalty programs. Use AI dashboards and insights to reduce acquisition costs, increase engagement, and grow customers' lifetime value.
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Data
Salesforce Data Cloud revolutionizes travel and hospitality by centralizing guest data, creating a comprehensive single source of truth for every traveler. It empowers organizations to gain real-time insights, allowing for personalized experiences at every touchpoint of the traveler's journey. With Salesforce Data Cloud, businesses can unlock the full potential of their data to enhance customer loyalty, optimize marketing campaigns, and make informed, data-driven decisions.
Why choose Silverline?
From strategic advisory and technical implementation to ongoing managed services, Mphasis Silverline guides our customers through every phase of their digital transformation journey to achieve maximum value of their investment in Salesforce. We create exclusive digital solutions tailored to meet the unique needs of each of our customers. We work with airlines, airports, hotels, tour operators, cruise lines, event planners, tourism boards, and more. With more than 10+ years of experience, thousands of engagements, and real-world expertise, our team of expert consultants drives innovation across the entire Salesforce platform, including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and Data Cloud.
