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Payer

Create a seamless engagement experience that delights every stakeholder

At Silverline, we create long-term relationships with our clients by working with them on their strategic objectives, providing thought leadership, and ensuring the highest quality of services that suit their unique needs.
Paul Peterson Client Partner

Payers fight a never-ending battle to effectively manage relationships with the provider, group, and member communities — in addition to traditional operational challenges like claims processing times and aging technology. But now, they must also face new demands such as the never-ending stream of government regulations and demands to lower costs in the healthcare delivery chain.

 

How can payers keep up? By maximizing every stakeholder interaction with an integrated solution for operational processes and technologies.

The Silverline Difference

Current technologies provide fragmented solutions to payers. Some of these solutions excel at processing claims but create a poor experience for servicing members. Others patch together systems that struggle to create a seamless experience for the payer user community. Systems don’t always communicate, such as a sales solution that doesn’t integrate with a membership system. This results in a poor experience for all payer team members, group administrators, and members.

 

Silverline provides a delightful and connected experience across all areas in a payer organization. Built on Salesforce technologies, Silverline enables six key capabilities for payer organizations.

Digital transformation powered by Vlocity and Silverline

Members today expect a more connected, personalized experience. For payers, Vlocity delivers industry-specific cloud and mobile software that embed digital, omnichannel processes — enabling experiences that better serve members and member relations team members. As one of Vlocity’s strongest partners in Property & Casualty, Health, and Life & Annuity Insurance for the last two years, we can help enable your transformation by leveraging industry-leading Vlocity solutions on the Salesforce platform.

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Managed Services

Many Salesforce customers and consultants focus all of their energy on the initial configuration of the platform but haven’t considered their long-term strategies for continued success. Most of the hard work begins after go-live and as things change, the work never ends.

At Silverline, we have years of experience helping our clients thrive after implementation. Learn more about how we can help drive ongoing success for your Salesforce Org. 

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Amida Care

Amida Care is a private, nonprofit community health plan that specializes in providing comprehensive health coverage and coordinated care to Medicaid members with chronic conditions, including HIV/AIDS and behavioral health disorders. They serve 7,000+ members throughout the five boroughs of New York City, including people living with HIV/AIDS; people who are experiencing homelessness, regardless of HIV status; and people of transgender experience, regardless of HIV status.

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Our Clients

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