Digital Front Door

Providers need access to the right patient data at the right time and in the right format to deliver the best possible care. It all comes down to managing and maintaining data effectively. With Salesforce, providers can connect different systems and tools all in one place, creating a digital front door strategy that ensures a holistic and seamless experience.

Consumer, Patient, and Provider Engagement and Marketing

Achieving a good patient experience is no longer the singular end goal.

Improve care gap journey management, chronic condition management, and other long-term relationships between provider and patient to discover new opportunities and expectations in digital patient engagement and marketing.

Physician Relationship and Network Management

Creating and defining your provider network is a critical first step in patient engagement and navigation within your healthcare system.

Focus on physician relationships and provider network management to ensure that new and existing patients stay within the health system, maintaining and increasing opportunities for downstream revenue.

Referral Management and Referral Patterning

Centralize and optimize business development and physician liaison teams for mapping, patterning, and maximizing the quality and quantity of ambulatory referrals, ancillary order sets, outpatient diagnostics, and surgical scheduling volumes.

Unlock the ability to improve clinically integrated network market penetration, referral/order type mix, payer mix, reason codes for gross referral/order capture/leakage, and net conversion capture/loss.

Care Coordination

Administering proper care is paramount.

Build an exceptional healthcare service line to better serve your patients and differentiate yourself in the market. It all starts with building healthcare service lines on a foundation of strong provider engagement, integration of care models, and seamless experiences for patients.

Gaps in Care

Addressing the challenges with gaps in care head-on requires strategy.

Silverline can provide a framework for developing programs to address gaps in care, keep more patients in network, and exceed quality measures.

Patient population health management helps with the seamless identification and extraction of chase lists from systems of record based on care gaps and care coordination needs. An outreach cadence drives desired patient/member engagement and compliance on care directives and for preventive maintenance/general wellness.

Patient Access Center

Maximizing patient engagement begins with omni-channel communication and defined patient journeys. Build a foundation for patient engagement with agent and contact center access to a 360-degree view of the patient.

Manage all aspects of consumer, patient, and provider intake and targeted telephone outreach throughout the consumer/patient lifecycle, as well as preliminary operational and clinical process flow readiness solutions.

EHR Integration

With the combined power of EHR and CRM, excellent patient-centered care is more achievable than ever. Spend less time confirming details from different sources of care — and more time getting to know the patient and their needs.