Deliver more personalized, targeted care to all.
Deliver more personalized, targeted care to all.
"Silverline started our Healthcare practice with an initial focus on Provider with a desire to solve issues around provider relationship management, patient access, digital patient engagement, service line and specialty care journeys, and value based care. Since then, that decision has been critical as not only are we helping organizations effectively improve access and quality of services, but we are seeing the similar need for these solutions in Payer and Life Sciences."Matt Gretczko Senior Vice President & GM, Healthcare Practice
As a provider, your focus is on improved patient care, coordinator and agent enablement, and value rather than volume where both data quality and patient engagement are concerned. But you’re tasked with delivering increasingly personal, targeted care in an industry facing changing delivery and payment models, increased competition, and the need to maximize the ROI on technologies at a moderate cost.
With deep industry expertise and specialization in legacy and cutting-edge technologies today’s providers are most invested in, Silverline supports these core use cases:
Providers need access to the right patient data at the right time and in the right format to deliver the best possible care. It all comes down to managing and maintaining data effectively. With Salesforce, providers can connect different systems and tools all in one place, creating a digital front door strategy that ensures a holistic and seamless experience.
Achieving a good patient experience is no longer the singular end goal.
Improve care gap journey management, chronic condition management, and other long-term relationships between provider and patient to discover new opportunities and expectations in digital patient engagement and marketing.
Creating and defining your provider network is a critical first step in patient engagement and navigation within your healthcare system.
Focus on physician relationships and provider network management to ensure that new and existing patients stay within the health system, maintaining and increasing opportunities for downstream revenue.
Maximize in-network referrals, increase revenue, streamline appointment scheduling processes, improve patient experiences, and allow analytics and reporting to further improve referral processes.
Unlock the ability for centralized referral management staff to oversee both provider-driven and patient-driven referral processes to ensure efficient and effective management of the referral lifecycle.
Administering proper care is paramount.
Build an exceptional healthcare service line to better serve your patients and differentiate yourself in the market. It all starts with building healthcare service lines on a foundation of strong provider engagement, integration of care models, and seamless experiences for patients.
Addressing the challenges with gaps in care head-on requires strategy.
Silverline can provide a framework for developing programs to address gaps in care, keep more patients in network, and exceed quality measures.
Maximizing patient engagement begins with omni-channel communication and defined patient journeys.
Build a foundation for patient engagement with agent and contact center access to a 360-degree view of the patient.
With the combined power of EHR and CRM, excellent patient-centered care is more achievable than ever. Spend less time confirming details from different sources of care — and more time getting to know the patient and their needs.
A search for streamlined processes and outcomes Rather than place multiple calls to patients (e.g., to check whether a patient had already confirmed or updated an appointment), CareMount Medical wanted a single source of truth — a solution that would streamline the process and save both patients and staff valuable...Read More
Through a curated discussion, we hone in on how Salesforce, as a technology platform, can solve four critical areas that providers seek to address: Patient Access, Closing Gaps in Care, Patient Engagement, and Digital Front Door. Our goal is to help organizations focus less on what they should solve and instead provide a blueprint for how to do it.
We provide examples of how partnerships with Cerner and their HealtheCRM product allow Silverline to deliver bundled solutions that result in streamlined time to value by closing gaps in care based on clinically informed data sources.Watch on demand
True patient engagement demands timely, relevant communications and insights across all devices. Health Cloud, the leading CRM for providers, makes it easier to include care coordinators, service agents, and caregivers in personalized healthcare journeys. By connecting EHR data, treatment plans, and patient preferences, providers can drive better outcomes.Learn More
Many Salesforce customers and consultants focus all of their energy on the initial configuration of the platform but haven’t considered their long-term strategies for continued success. Healthcare providers are faced with difficult questions like:
Most of the hard work begins after go-live and as things change, the work never ends. At Silverline, we have years of experience helping our clients thrive after implementation. Learn more about how we can help drive ongoing success for your Salesforce Org.Learn More
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