Provider Solutions
A CHANGING LANDSCAPE
Empowering healthcare providers to deliver more personal, targeted care.
Providers are faced with changing delivery and payment models, increased competition, and the need to maximize technology value with moderate cost.
Focus on Value
Our tools and solutions shift focus from volume to value, increasing patient loyalty.
Promote Health & Wellness
Provide resources and tools that promote preventative care, health & wellness.
Transform Communication
Securely connect and collaborate in real time across the full health system’s care network.
We know Health Cloud.
“Working with Health Cloud from its early days as a pilot product, we’ve seen how it is empowering healthcare providers to go beyond health records and build stronger relationships with patients. Health Cloud is a new tool within our own suite of solutions that allows us to more quickly and easily innovate with our customers to meet their unique business needs at a process, functional and clinical level.” - Matt Gretczko, Healthcare Practice Director
Learn MoreFeatured Provider Solutions
Delivering personal, targeted care.
Patient Engagement Center
Silverline’s Patient Engagement Center solution allows agents to interact with patients in a more comprehensive manner to drive greater patient engagement, while providing tools to more effectively close patient inquiries through multiple channels. Patient Engagement Center for Healthcare includes:
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360 degree view of a patient
- Prior interactions & key activities
- Drive comprehensive dispositioning and case management
- Actionable Analytics
- Improved and Personalized Patient Experience
- Increased Employee Efficiency
- Enhanced Business Insight
Patient Journey Tracking
- Save Time
- Cut administration time and focus on care
- Simplify, unify & streamline processes
- Enhance Communication
- From patient admission to in-house care and post-discharge managment.
- Align care coordination and increase productivity
- Visually monitor patient progress
- Record and visualize all interactions
- Clincal, events and other activities
- Better manage patient’s proression
- Establish a patient journey framework to expose key data elements and process steps to various members of a care team across episodes of care
- Standardize, automate, and track patient intake and admission processes to ensure more informed services and data driven outcomes
- Develop an organization wide Patient Record that tracks key pieces of information including demographics, clinical information, preferences, and activities to inform health services
View targeted reports and dashboards about the status of patients/members, the process and operations of the organization, and other metrics about key stakeholders like Payers and Providers.
Health & Wellness Applications
- Comprehensive, scalable, and flexible wellness platforms
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Holistic participant view
- Complete understanding of participant’s health, wellness, and lifestyle
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Community shown here:
- tracks participation in workshops and challenges
- integrates with wearables
- automated tracking of metrics
Health Cloud Deployment Accelerator
To help expand the utilization of this transformative application which serves as an engagement layer to interact with patients in a contextually relevant and actionable manner to drive greater engagement and collaboration, Silverline has a pre-defined offering for implementing the package over the course of a few weeks.
Contact Us to Get Started
We know Health Cloud.
“Working with Health Cloud from its early days as a pilot product, we’ve seen how it is empowering healthcare providers to go beyond health records and build stronger relationships with patients. Health Cloud is a new tool within our own suite of solutions that allows us to more quickly and easily innovate with our customers to meet their unique business needs at a process, functional and clinical level.” - Matt Gretczko, Healthcare Practice Director
Learn MorePatient Journey Tracking
Contact Us to Get StartedChronic Care Management
Silverline’s solution can help address many of the additional requirements, including the need for structured data recording, care plans, and documenting consent and authorization forms. It also allows clinical staff to manage their “work” or “tasks” by seeing a dashboard of patients, timeline of interactions with patients, and a sub-set of clinical information to have informed discussions.
Contact Us to Get StartedAddressing Chronic Care Management with Salesforce
According to CMS, Chronic Care Management services have only been billed for 100,000 Medicare patients out of 35 million enrollees, less than 1% of the potential. One cause for this is that it’s hard to achieve in a disaggregated, siloed environment. Through Salesforce Health Cloud, Silverline provides a connected health platform so that everyone taking care of the patient can see what is going on, and a consolidated care plan can be developed, understood, and accessed by all.
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