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Deliver more personalized, targeted care to all.

Healthcare is not one-size-fits-all

Providers face challenges with transformation as the patient journey migrates from managed care to a consumer-first mindset. As a provider, your focus is on operational and clinical objectives such as improved patient care, coordinator and agent enablement, and value rather than volume where both data quality and patient engagement are concerned. You’re tasked with delivering increasingly personal, targeted care in an industry facing changing delivery and payment models, increased competition, and the need to maximize the ROI on technologies at a moderate cost.

Silverline's Solutions for Providers

With deep industry expertise and specialization in legacy and cutting-edge technologies today’s providers are most invested in, Silverline supports these core use cases:

CareMount Medical

Rather than place multiple calls to patients (e.g., to check whether a patient had already confirmed or updated an appointment), CareMount Medical wanted a single source of truth — a solution that would streamline the process and save both patients and staff valuable time and simplify the patient journey. After...

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Post-pandemic decisions accelerate pace of patient access, engagement, and digital experience

Becker's Webinar: A Prescriptive Approach to Value-based Care

Through a curated discussion, we hone in on how Salesforce, as a technology platform, can solve four critical areas that providers seek to address: Patient Access, Closing Gaps in Care, Patient Engagement, and Digital Front Door. Our goal is to help organizations focus less on what they should solve and instead provide a blueprint for how to do it.

We provide examples of how partnerships with Cerner and their HealtheCRM product allow Silverline to deliver bundled solutions that result in streamlined time to value by closing gaps in care based on clinically informed data sources.

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Salesforce Health Cloud

True patient engagement demands timely, relevant communications and insights across all devices. Health Cloud, the leading CRM for providers, makes it easier to include care coordinators, service agents, and caregivers in personalized healthcare journeys. By connecting EHR data, treatment plans, and patient preferences, providers can drive better outcomes.

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Salesforce Marketing Cloud

Connect with patients through personalized and targeted messaging. Automated Outreach and Trigger Messaging functionality delivers the right content, through the right channel, at the right time. Create and tailor content specific to providers and patients with campaign management that drives referral and order volumes to the healthcare system as a preferred POS destination point.

Integrate Salesforce Marketing Cloud with Tableau, CRM Analytics, and other tools to augment your marketing data and insights.

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Managed Services

Care teams know that much of the hard work for patients comes after the initial diagnosis and treatment. Lifestyle changes, physical therapy and rehabilitation, and continued management for chronic conditions represent an ongoing effort to help patients live healthier lives.

The same is true for your technology. You need a long-term strategy for continued success with Salesforce to measure progress and success, manage change within the organization, and integrate with new tools and technology as they become available.

Silverline’s Managed Services gives you a flexible, scalable, and economic solution to maintain and realize your investment — without the need to hire additional full-time, dedicated employees. We’ll support your organization for existing implementations or help you ramp up new ones with a dedicated point of contact with extensive experience and expertise in the healthcare industry.

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Our Industry Partnerships

  • Silverline Cerner Corporation logo

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