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Provider

Deliver more personalized, targeted care to all.

"Silverline started our Healthcare practice with an initial focus on Provider with a desire to solve issues around provider relationship management, patient access, digital patient engagement, service line and specialty care journeys, and value based care. Since then, that decision has been critical as not only are we helping organizations effectively improve access and quality of services, but we are seeing the similar need for these solutions in Payer and Life Sciences."
Matt Gretczko Senior Vice President & GM, Healthcare Practice

Healthcare is not one-size-fits-all

As a provider, your focus is on improved patient care, coordinator and agent enablement, and value rather than volume where both data quality and patient engagement are concerned. But you’re tasked with delivering increasingly personal, targeted care in an industry facing changing delivery and payment models, increased competition, and the need to maximize the ROI on technologies at a moderate cost.

Silverline's Solutions for Providers

With deep industry expertise and specialization in legacy and cutting-edge technologies today’s providers are most invested in, Silverline supports these core use cases:

CareMount Medical

A search for streamlined processes and outcomes Rather than place multiple calls to patients (e.g., to check whether a patient had already confirmed or updated an appointment), CareMount Medical wanted a single source of truth — a solution that would streamline the process and save both patients and staff valuable...

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Post-pandemic decisions accelerate pace of patient access, engagement, and digital experience

Becker's Webinar: A Prescriptive Approach to Value-based Care

Through a curated discussion, we hone in on how Salesforce, as a technology platform, can solve four critical areas that providers seek to address: Patient Access, Closing Gaps in Care, Patient Engagement, and Digital Front Door. Our goal is to help organizations focus less on what they should solve and instead provide a blueprint for how to do it.

We provide examples of how partnerships with Cerner and their HealtheCRM product allow Silverline to deliver bundled solutions that result in streamlined time to value by closing gaps in care based on clinically informed data sources.

Watch on demand

Salesforce Health Cloud

True patient engagement demands timely, relevant communications and insights across all devices. Health Cloud, the leading CRM for providers, makes it easier to include care coordinators, service agents, and caregivers in personalized healthcare journeys. By connecting EHR data, treatment plans, and patient preferences, providers can drive better outcomes.

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Managed Services

Many Salesforce customers and consultants focus all of their energy on the initial configuration of the platform but haven’t considered their long-term strategies for continued success. Healthcare providers are faced with difficult questions like:

  • What should our EMR/EHR integration strategy be?
  • How can we measure progress and success? 
  • How do we manage change? 

Most of the hard work begins after go-live and as things change, the work never ends. At Silverline, we have years of experience helping our clients thrive after implementation. Learn more about how we can help drive ongoing success for your Salesforce Org.

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Help patients navigate their healthcare journey with ease

Get our ebook for Providers, written by our Healthcare leaders.

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Our Industry Partnerships

  • Silverline Cerner Corporation logo

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