Provider
Deliver more personalized, targeted care to all.
“Over 30% of Consumers have considered switching clinics or doctors because of poor customer service experience. In my experience, most people choose a specific clinic or hospital-based on whether the employees understand their needs and provide personalized care experiences. For this reason, healthcare facilities lacking this crucial element are losing big. Poor customer experience is most likely to send away more of your potential customers.”Paul Sinclair Managing Director, Provider Practice
Healthcare is not one-size-fits-all
As a provider, your focus is on improved patient care, coordinator and agent enablement, and value rather than volume where both data quality and patient engagement are concerned. But you’re tasked with delivering increasingly personal, targeted care in an industry facing changing delivery and payment models, increased competition, and the need to maximize the ROI on technologies at a moderate cost.
Silverline's Solutions for Providers
With deep industry expertise and specialization in legacy and cutting-edge technologies today’s providers are most invested in, Silverline supports these core use cases:
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Digital Front Door
Providers need access to the right patient data at the right time and in the right format to deliver the best possible care. It all comes down to managing and maintaining data effectively. With Salesforce, providers can connect different systems and tools all in one place, creating a digital front door strategy that ensures a holistic and seamless experience.
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Patient Engagement & Marketing
Achieving a good patient experience is no longer the singular end goal.
Improve care gap journey management, chronic condition management, and other long-term relationships between provider and patient to discover new opportunities and expectations in digital patient engagement and marketing.
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Physician Relationship & Network Management
Creating and defining your provider network is a critical first step in patient engagement and navigation within your healthcare system.
Focus on physician relationships and provider network management to ensure that new and existing patients stay within the health system, maintaining and increasing opportunities for downstream revenue.
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Referral Management
Maximize in-network referrals, increase revenue, streamline appointment scheduling processes, improve patient experiences, and allow analytics and reporting to further improve referral processes.
Unlock the ability for centralized referral management staff to oversee both provider-driven and patient-driven referral processes to ensure efficient and effective management of the referral lifecycle.
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Care Coordination
Administering proper care is paramount.
Build an exceptional healthcare service line to better serve your patients and differentiate yourself in the market. It all starts with building healthcare service lines on a foundation of strong provider engagement, integration of care models, and seamless experiences for patients.
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Gaps in Care
Addressing the challenges with gaps in care head-on requires strategy.
Silverline can provide a framework for developing programs to address gaps in care, keep more patients in network, and exceed quality measures.
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Patient Access Center
Maximizing patient engagement begins with omni-channel communication and defined patient journeys.
Build a foundation for patient engagement with agent and contact center access to a 360-degree view of the patient.
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EHR Integration
With the combined power of EHR and CRM, excellent patient-centered care is more achievable than ever. Spend less time confirming details from different sources of care — and more time getting to know the patient and their needs.
CareMount Medical
A search for streamlined processes and outcomes Rather than place multiple calls to patients (e.g., to check whether a patient had already confirmed or updated an appointment), CareMount Medical wanted a single source of truth — a solution that would streamline the process and save both patients and staff valuable...
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Becker's Webinar: A Prescriptive Approach to Value-based Care
Through a curated discussion, we hone in on how Salesforce, as a technology platform, can solve four critical areas that providers seek to address: Patient Access, Closing Gaps in Care, Patient Engagement, and Digital Front Door. Our goal is to help organizations focus less on what they should solve and instead provide a blueprint for how to do it.
We provide examples of how partnerships with Cerner and their HealtheCRM product allow Silverline to deliver bundled solutions that result in streamlined time to value by closing gaps in care based on clinically informed data sources.
Watch on demand
Salesforce Health Cloud
True patient engagement demands timely, relevant communications and insights across all devices. Health Cloud, the leading CRM for providers, makes it easier to include care coordinators, service agents, and caregivers in personalized healthcare journeys. By connecting EHR data, treatment plans, and patient preferences, providers can drive better outcomes.
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Managed Services
Care teams know that much of the hard work for patients comes after the initial diagnosis and treatment. Lifestyle changes, physical therapy and rehabilitation, and continued management for chronic conditions represent an ongoing effort to help patients live healthier lives.
The same is true for your technology. You need a long-term strategy for continued success with Salesforce to measure progress and success, manage change within the organization, and integrate with new tools and technology as they become available.
Silverline’s Managed Services gives you a flexible, scalable, and economic solution to maintain and realize your investment — without the need to hire additional full-time, dedicated employees. We’ll support your organization for existing implementations or help you ramp up new ones with a dedicated point of contact with extensive experience and expertise in the healthcare industry.
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Learn more from our healthcare resources
whitepaper
The Top 5 Healthcare Trends for 2021: What Providers Need to KnowRead More The Top 5 Healthcare Trends for 2021: What Providers Need to Know
