Deliver more personalized, targeted care to all.
Deliver more personalized, targeted care to all.
Providers face challenges with transformation as the patient journey migrates from managed care to a consumer-first mindset. As a provider, your focus is on operational and clinical objectives such as improved patient care, coordinator and agent enablement, and value rather than volume where both data quality and patient engagement are concerned. You’re tasked with delivering increasingly personal, targeted care in an industry facing changing delivery and payment models, increased competition, and the need to maximize the ROI on technologies at a moderate cost.
With deep industry expertise and specialization in legacy and cutting-edge technologies today’s providers are most invested in, Silverline supports these core use cases:
Providers need access to the right patient data at the right time and in the right format to deliver the best possible care. It all comes down to managing and maintaining data effectively. With Salesforce, providers can connect different systems and tools all in one place, creating a digital front door strategy that ensures a holistic and seamless experience.
Achieving a good patient experience is no longer the singular end goal.
Improve care gap journey management, chronic condition management, and other long-term relationships between provider and patient to discover new opportunities and expectations in digital patient engagement and marketing.
Creating and defining your provider network is a critical first step in patient engagement and navigation within your healthcare system.
Focus on physician relationships and provider network management to ensure that new and existing patients stay within the health system, maintaining and increasing opportunities for downstream revenue.
Centralize and optimize business development and physician liaison teams for mapping, patterning, and maximizing the quality and quantity of ambulatory referrals, ancillary order sets, outpatient diagnostics, and surgical scheduling volumes.
Unlock the ability to improve clinically integrated network market penetration, referral/order type mix, payer mix, reason codes for gross referral/order capture/leakage, and net conversion capture/loss.
Administering proper care is paramount.
Build an exceptional healthcare service line to better serve your patients and differentiate yourself in the market. It all starts with building healthcare service lines on a foundation of strong provider engagement, integration of care models, and seamless experiences for patients.
Addressing the challenges with gaps in care head-on requires strategy.
Silverline can provide a framework for developing programs to address gaps in care, keep more patients in network, and exceed quality measures.
Patient population health management helps with the seamless identification and extraction of chase lists from systems of record based on care gaps and care coordination needs. An outreach cadence drives desired patient/member engagement and compliance on care directives and for preventive maintenance/general wellness.
Maximizing patient engagement begins with omni-channel communication and defined patient journeys. Build a foundation for patient engagement with agent and contact center access to a 360-degree view of the patient.
Manage all aspects of consumer, patient, and provider intake and targeted telephone outreach throughout the consumer/patient lifecycle, as well as preliminary operational and clinical process flow readiness solutions.
With the combined power of EHR and CRM, excellent patient-centered care is more achievable than ever. Spend less time confirming details from different sources of care — and more time getting to know the patient and their needs.
Rather than place multiple calls to patients (e.g., to check whether a patient had already confirmed or updated an appointment), CareMount Medical wanted a single source of truth — a solution that would streamline the process and save both patients and staff valuable time and simplify the patient journey. After...Read More
Through a curated discussion, we hone in on how Salesforce, as a technology platform, can solve four critical areas that providers seek to address: Patient Access, Closing Gaps in Care, Patient Engagement, and Digital Front Door. Our goal is to help organizations focus less on what they should solve and instead provide a blueprint for how to do it.
We provide examples of how partnerships with Cerner and their HealtheCRM product allow Silverline to deliver bundled solutions that result in streamlined time to value by closing gaps in care based on clinically informed data sources.Watch on demand
True patient engagement demands timely, relevant communications and insights across all devices. Health Cloud, the leading CRM for providers, makes it easier to include care coordinators, service agents, and caregivers in personalized healthcare journeys. By connecting EHR data, treatment plans, and patient preferences, providers can drive better outcomes.Learn More
Connect with patients through personalized and targeted messaging. Automated Outreach and Trigger Messaging functionality delivers the right content, through the right channel, at the right time. Create and tailor content specific to providers and patients with campaign management that drives referral and order volumes to the healthcare system as a preferred POS destination point.
Integrate Salesforce Marketing Cloud with Tableau, CRM Analytics, and other tools to augment your marketing data and insights.Learn More
Care teams know that much of the hard work for patients comes after the initial diagnosis and treatment. Lifestyle changes, physical therapy and rehabilitation, and continued management for chronic conditions represent an ongoing effort to help patients live healthier lives.
The same is true for your technology. You need a long-term strategy for continued success with Salesforce to measure progress and success, manage change within the organization, and integrate with new tools and technology as they become available.
Silverline’s Managed Services gives you a flexible, scalable, and economic solution to maintain and realize your investment — without the need to hire additional full-time, dedicated employees. We’ll support your organization for existing implementations or help you ramp up new ones with a dedicated point of contact with extensive experience and expertise in the healthcare industry.Learn More