Build innovative solutions with Salesforce Implementation Services.

Problem solving with the Salesforce Platform

With 10+ years in the business and thousands of engagements across the entire Salesforce Platform

Mphasis Silverline’s team has the experience needed to quickly build and deliver the custom solutions you need to be more efficient and effective. We provide consulting services to answer your unique business challenge, whether it’s automating complex business processes or connecting, integrating, and streamlining systems. We love to take on the most challenging business problems and create custom Salesforce solutions that make our clients’ lives easier.

Custom Salesforce Solutions

Agentforce

Agentforce is Salesforce’s groundbreaking low-code platform for building, customizing, and deploying autonomous AI Agents to support employees and customers. Our expertise in advanced analytics and automation gives you the foundation you need for a smooth Agentforce process, harmonizing your data across systems to drive personalized engagement.
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Analytics

Mphasis Silverline provides our customers with a structured methodology and expert guidance to evaluate analytics requirements in their industries and achieve those requirements through Salesforce Reporting, Dashboards, Tableau CRM, and other technologies.
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Data

Salesforce gives organizations the tools and know-how for continuous, scalable innovation and growth, enabling them to adapt quickly and securely to new priorities. As a Salesforce implementation partner, our data services empower optimized, reliable operations that grow according to your business needs.
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Experience Cloud

Experience Cloud creates communities to help you engage with clients, partners, and employees in meaningful ways while delivering measurable business results. Designed around your people and processes, our EC solutions can help transform your business and drive connectivity.
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Financial Services Cloud

By reducing friction and improving efficiency, Financial Services Cloud deepens and optimizes the everyday and urgent communications and workflows between your teams and those you serve. Together, FSC and Mphasis Silverline can help financial services organizations more effectively service their clients with an innovative, custom Salesforce solution.
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Health Cloud

Mphasis Silverline has a dedicated team of healthcare experts who understand the complexities and regulations required for the healthcare industry. We work alongside payers, providers, and life sciences/biotech companies to implement Health Cloud to provide immediate and custom solutions while creating a clear plan for the future.
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Integration

Mphasis Silverline excels at assessing, consolidating, cleansing, migrating, and integrating data, while driving user adoption of the Salesforce Platform by building trust and increasing productivity. We empower organizations to leverage data more strategically to deliver robust employee and customer experiences, while eroding historical obstacles to sharing information so that it is actionable and informs data-driven business.
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Lightning Migration

The migration from Classic to Lightning is not as simple as flipping the switch. The first and most important step is understanding where your organization is on the path to Lightning readiness. Mphasis Silverline works with you to help understand how you can align your business goals with the benefits you can expect from the new Lightning platform. We identify the easiest place to get started with your migration and create your roadmap for success.
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Marketing Automation

When done well, marketing automation helps businesses grow by automating marketing processes across marketing, sales, and service, culminating in personalized experiences. At Mphasis Silverline, we work with our clients to understand their needs and goals to ultimately develop an action plan for repeatable success with marketing automation. Whether you are B2B or B2C, we’ve got you covered to build and manage powerful customer journeys.
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Media Cloud

Mphasis Silverline leverages Media Cloud to build custom platforms that help clients sell and build integrated media plans: print, linear, and digital. By streamlining the sales lifecycle and improving organizational and operational efficiencies, clients achieve faster times to value and gain a single source of truth for advertising efforts.
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MuleSoft

Mphasis Silverline leverages the power of MuleSoft to unlock data from core systems, sparking innovation, reducing future integration project duration, and helping organizations launch new products and services.
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Platform

Salesforce allows you to develop meaningful experiences on a trusted, intelligent platform. We can extend your Salesforce Org’s reach and functionality with Heroku, Security and Identity, Analytics, Mobile, and more.
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Sales Cloud

With Sales Cloud, you can sell whatever, however, and whenever your customers buy. As a Sales Cloud consultant, Mphasis Silverline helps our clients implement and customize Sales Cloud quickly to close more deals, get more leads, and accelerate productivity.
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Salesforce Industries

Mphasis Silverline enables digital transformation with Salesforce Industries (formerly Vlocity) solutions, helping clients capitalize on growth opportunities through increased pricing flexibility, greater speed to market, and more responsive policyholder service.
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Service Cloud

When Mphasis Silverline customizes your Salesforce implementation of Service Cloud, we help you create more cross-selling opportunities, improve integration with back-office applications, and get real-time information of support metrics. This comprehensive, customer-centric experience includes phone, web, chat, social, and field service.
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Case Studies

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The latest from our team

Salesforce Platform

How Salesforce’s Informatica Acquisition Enhances AI and Data

Last month, Salesforce announced the acquisition of Informatica in an $8 billion deal. In the official statement, Marc Benioff, Chair and CEO of Salesforce, said: “This combination brings together Salesforce’s Einstein and...

Silverline News

Aman Gulyani Joins Mphasis Silverline as GTM Leader for Insurance

Mphasis Silverline is excited to welcome Aman Gulyani as the Global GTM Lead for Insurance. Aman brings over 25 years of leadership experience in delivering complex technology and business transformation programs. For the past...

Media & Entertainment

How the AdFund Accelerator Streamlines Media Campaign Funding

With the rapid growth of retail media networks around the world, retailers are taking on new responsibility to manage a variety of different types of ad campaigns for their vendors. As we remarked at the top of the year in our...

Banking

Achieve Seamless nCino Book-to-Core Integration with MuleSoft

When dealing with as many different technology systems as banks do, integration is the only way to guarantee that data is unified across the organization. Platforms like nCino enable faster onboarding, loan origination, and...

Media & Entertainment

5 Agentforce Use Cases to Accelerate the Ad Sales Cycle

2025 is shaping up to be a year of immense change across industries, and media organizations need to adapt to stay ahead in a rapidly changing advertising landscape. When we look at traditional large media entities, there is a...

Silverline News

Manish Sheth Joins Mphasis Silverline as GTM Leader for AI, Agentforce, & Data Cloud

Mphasis Silverline is excited to welcome Manish Sheth as the Global GTM Lead for AI, Agentforce, & Data Cloud. Manish joins us with over 30 years of experience in leading CRM-Salesforce and ERP-SAP transformations across a...

CalendarAnything

Caesars Entertainment Streamlines Salesforce Scheduling with CalendarAnything

Since its beginning in Reno, Nevada, more than 80 years ago, Caesars Entertainment has grown through the development of new resorts, expansions, and acquisitions, and now operates on four continents. Caesars Entertainment, Inc....

Data Cloud

Leverage Unstructured Data in Salesforce Data Cloud to Power AI Processes

In the AI-driven era of customer engagement, data isn’t just fuel — it’s the engine. But AI models are only as powerful as their data. The rise of generative AI, machine learning, and predictive analytics has increased demand...

Uncategorized

4 New CalendarAnything Features to Enhance Salesforce Scheduling

CalendarAnything is the #1 Salesforce calendar app on the AppExchange because we are always listening to our users and implementing new features that meet their most pressing needs. From new visualization options to make it...