Salesforce Agentforce
Cutting-edge AI Agents built on Salesforce’s trusted platform
Welcome to a new age of the hybrid workforce.
Agentforce is Salesforce’s groundbreaking low-code platform for building, customizing, and deploying autonomous AI Agents to support employees and customers. With Agentforce, organizations can quickly build autonomous AI Agents using out-of-the-box templates tailored to their business needs. This empowers teams without extensive coding experience to create sophisticated AI Agents, transforming their access to AI technology.
Benefits of Salesforce Agentforce
- Enhanced agent productivity: By consolidating multiple support channels into a single platform and providing AI-driven assistance, agents can handle more inquiries in less time.
- Improved customer experience: With its omni-channel support and intelligent case management, Agentforce ensures that customers receive consistent and efficient service across all touchpoints.
- Scalability: Agentforce is designed to scale with your business, accommodating increasing volumes of customer interactions without compromising on quality.
- Data-driven insights: Businesses can use the analytics and reporting capabilities of Agentforce to identify trends, optimize processes, and continuously improve their support operations.
Collaborate with an official Agentforce Service Implementation Partner
Mphasis Silverline is proud to be one of the 44 Service Implementation Partners that are part of the Agentforce Partner Network, helping customers develop innovative Agentforce solutions with our breadth of experience and industry expertise. Our team is equipped to guide you through the entire process, from initial strategy to deployment and optimization.
Data Cloud is the brain that powers Agentforce, and as approved Data Cloud partners, we bring innovative approaches to harmonize your data across system and drive personalized engagement. Our expertise in advanced analytics and automation gives you the foundation you need for a smooth Agentforce process.
How different industries are using Agentforce
Offering always-on support, AI Agents serve a variety of functions across industries. Assistive Agents work with humans to enhance capabilities, and often require human input and feedback to refine suggestions or actions. Autonomous Agents operate independently and do not need direct human supervision, completing repetitive menial tasks while handing off more complex cases to human Agents.
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Banking & Lending
Banking Agents analyze data, proactively manage client requests, and provide personalized service across retail, commercial, and investment banking. Finance Agents act on fraud detection by identifying suspicious activities instantly, and resolve compliance-related queries by accessing up-to-date regulatory information.
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Wealth & Asset Management
Advisor Agents can identify when you have portfolio drift against a set of asset classes and create a recommendation to a human advisor to reach out proactively to the customer.
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Insurance
Claims Agents can help insurance companies automate the straight-through processing of claims, reducing processing time from days to minutes.
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Healthcare Provider
Simplify the screening appointment booking process with Medical Agents, which handle appointment scheduling for routine medical screenings, provide pre-screening instructions, send reminders, and manage rescheduling.
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Medical Device
Medical Agents can handle frequent medical device inquiries through case deflection by answering FAQs and enabling self-service for appointment bookings. Agents can support healthcare providers and biomedical technicians in managing medical devices, handling troubleshooting, diagnostics, and scheduling maintenance.
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Pharmaceutical
Automate routine inquiries, streamline prescription refills, provide medication information, and manage appointments for consultations with Pharmacy Agents.
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Media & Entertainment
SDC Agents can prospect accounts that aren’t ready to buy yet. Give your sellers real-time feedback on their pitches with Sales Coach Agents, and ensure that no customer question goes unanswered with Service Agents.
