Salesforce Industries
Create digital experiences built entirely on the Salesforce platform.
Meet consumer expectations with Salesforce Industries
Customer needs and expectations are shifting across both the consumer and business markets, influenced by digital-first firms such as Amazon and Google. But because of dependencies on existing legacy systems, many organizations are struggling to deliver even basic digital experiences to their customers.
Salesforce Industries (formerly Vlocity) is designed to deliver digital, customer-centric experiences, enabling seamless integration with market-leading CRM platforms, marketing automation solutions, and customer engagement capabilities. As a top Salesforce partner with 10+ years of experience serving organizations in financial services and healthcare & life sciences, we can help drive your transformation by leveraging Salesforce Industries solutions.
Salesforce Industries Services
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Salesforce Industries for Financial Services
Salesforce solutions for financial services companies help you increase productivity, manage pipelines, drive renewals, target cross-sell opportunities, and ultimately close more business. At Mphasis Silverline, our consultants have extensive experience working in Property & Casualty and Life & Annuity for both personal and commercial lines, with a focus on:
- Qualifying prospects and increasing business by enabling producers with the right tools at the right time
- Automating renewals so you never miss an opportunity
- Improving the customer, agent, and broker experience through integrations with agency management systems, claims management tools, and more
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Salesforce Industries for Healthcare
Members today expect a more connected, personalized experience. For payers, Salesforce Industries delivers industry-specific cloud and mobile software that embed digital, omnichannel processes — enabling experiences that better serve members and member relations team members.
A more intuitive member experience requires a consolidation of the information needed to best serve them in an easy-to-use presentation. Salesforce Industries health insurance solutions can help payers:
- Conduct onboarding and renewals with ease
- Enable expert product alignment
- Redefine the customer service member experience
- Modernize provider relationship management
- Make insightful, data-driven decisions
Salesforce Industries Insurance Solutions
Increase efficiency, transparency, and engagement across insurers, member teams, and policyholders.
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Move the entire quote-to-bind experience to the cloud on the flexible Salesforce platform. Salesforce Industries enables straight-through processing with omnichannel availability. Leverage all the capabilities of the Salesforce platform to deliver AI-powered add-ons, give agents insights on whitespace, drop abandoned quote requests into a nurture campaign, and more.
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Policyholder expectations have shifted toward lightning-fast mobile experiences and fully transparent claims processing. Deliver on these expectations with an end-to-end claims management system built entirely on Salesforce. Provide your policyholder with a dynamic first notice of loss experience leveraging Omniscript technology in a mobile, desktop, or call center environment.
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Salesforce Industries includes robust Policy Administration functionality to support a range of policy transactions, including automated renewals and out-of-sequence endorsements. It also tracks earned premium from policy issue to termination and provides a coverage verification service.
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By implementing Salesforce Industry into your contact center, you can reduce call handle times and training time by providing agents with a single engagement layer. By simplifying integration with external systems, transactions can take place with just a few clicks and without leaving the Salesforce platform. Salesforce Industries can also significantly enhance compliance in the call center.
