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Salesforce Experience Cloud

Reimagine how your company creates experiences.

Engage customers, partners, and employees

Get to know Salesforce’s digital experience platform

How can you rapidly build relationships, increase revenue, as well as educate and empower customers, clients, members, employees, and partners with the right information at the right time?

It takes a combination of industry expertise and technology — starting with a platform that can rapidly deliver high quality and scalable websites, service portals, mobile apps, a unique customer experience, and other digital touchpoints.

Enter Experience Cloud, built on Customer 360.

Smiling female employee sit in coworking space and working on the project

Why Experience Cloud?

What can Experience Cloud, previously known as Community Cloud, help you accomplish?

Experience Builder
Implement a powerful tool that leverages targeted templates and components to assist in the rapid creation and updating of communities and websites for customers, partners, and employees.

CMS Mobile Publisher
Find solutions to help you fully brand your Community or your version of the Salesforce mobile app. Choose your icon, name, company colors, and then placement in the Apple App and Google Play stores.

Salesforce CMS (Content Management System)
Launch a hybrid CMS that allows you to easily create, curate, and deliver content across multiple languages and channels, all from a centralized location.

 

Gathering information and feedback. Customer service evaluation cartoon conceptual design element

Experience Cloud capabilities

Redefine experiences for all your users.

Salesforce Experience Cloud benefits for your business

  • Shot of a young woman using a smartphone while shopping in a waste free store

    Customers and Members
    A great customer service experience demands a high quality and easy interface, available on multiple platforms. Customers want easy access to information, the ability to interact with peers and experts, and the ability to manage their own relationship with your organization. A community cloud allows customers to find the information they need themselves. This reduces friction, and increases their engagement for a seamless customer journey.

  • Multiethnic business colleagues walking in office while talking. Two successful business partners in modern office having conversation.

    Partners
    Create connected digital experiences. Partners need a simple, one-stop-shop where they can manage their deals as well as benefit from the data and insights available directly from Salesforce CRM and from third-party systems that integrate with Salesforce.

  • Diverse business people gathered together

    Employees
    Connect with your employees throughout the organization, providing a destination for HR assistance, creating internal cases, and interacting with their peers. All of which will improve productivity and encourage engagement.

Why partner with Silverline on your Experience Cloud journey?

A rapidly changing business landscape, new innovations, and disruptions such as COVID-19 all reflect the need for digital transformation. Customers expect an experience that is simple and intuitive to interact with your organization.

We tailor digital transformation solutions to meet your specific needs by leveraging insights acquired through 10+ years in the business and thousands of engagements, with a team of professionals with deep, varying experiences in consulting and technical roles. We know Experience Cloud, and we’re ready to combine your needs with the power of the Salesforce platform.

Silverline Shaking Hands

Silverline designed and built API-driven real-time integration to dozens of trading systems that would become the big data backbone for INTL FCStone’s institutional customers. We also built the necessary integrations to the content management systems that power the client’s industry-leading Market Intelligence insights.

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