Salesforce Experience Cloud
Reimagine how your company creates experiences.
Get to know Salesforce’s digital experience platform
How can you rapidly build relationships, increase revenue, as well as educate and empower customers, clients, members, employees, and partners with the right information at the right time?
It takes a combination of industry expertise and technology — starting with a platform that can rapidly deliver high quality and scalable websites, service portals, mobile apps, a unique customer experience, and other digital touchpoints.
Enter Experience Cloud, built on Customer 360.
Why Experience Cloud?
What can Experience Cloud, previously known as Community Cloud, help you accomplish?
Experience Builder
Implement a powerful tool that leverages targeted templates and components to assist in the rapid creation and updating of communities and websites for customers, partners, and employees.
CMS Mobile Publisher
Find solutions to help you fully brand your Community or your version of the Salesforce mobile app. Choose your icon, name, company colors, and then placement in the Apple App and Google Play stores.
Salesforce CMS (Content Management System)
Launch a hybrid CMS that allows you to easily create, curate, and deliver content across multiple languages and channels, all from a centralized location.
Experience Cloud capabilities
Redefine experiences for all your users.
Elevated engagement
Users create and manage their own profiles that they can tailor to their interests.
Easily share custom groups and personalized content for users to participate in discussions and form communities.
Superior speed
Enable solutions with built-in Lightning components tailored to your industry needs.
Intelligent insights
Einstein AI helps guide users to the most helpful, relevant content fast.
Recommend groups, files, and more as the AI learns and tailors its responses to user needs.
Instant integration
Extend your business processes beyond Salesforce to seamlessly integrate with third-party systems.
Empower your teams to share files across multiple communities and third-party systems while maintaining a centralized view.
Streamlined processes
Easily integrate any record, share any file, infuse data from other systems.
Information remains consistent across multiple communities to ensure of-the-moment accuracy.
Customer Community
Reduce service calls by pointing customers toward FAQs, knowledge articles, or discussions.
Provide customers direct access to their data in a cohesive branded experience.
Partner Community
Streamline approvals, onboarding, quote processing, and more.
Provide full performance visibility with a single point of entry to dashboards, data, and files. Build a knowledge base of dashboards, data, and files.
Employee Community
Create a single source of truth for important news, updates, and company information.
Allow employees to collaborate in real time on projects using files from Microsoft OneDrive, SharePoint, Google Drive and Box.
Salesforce Experience Cloud benefits for your business
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Customers and Members
A great customer service experience demands a high quality and easy interface, available on multiple platforms. Customers want easy access to information, the ability to interact with peers and experts, and the ability to manage their own relationship with your organization. A community cloud allows customers to find the information they need themselves. This reduces friction, and increases their engagement for a seamless customer journey. -
Partners
Create connected digital experiences. Partners need a simple, one-stop-shop where they can manage their deals as well as benefit from the data and insights available directly from Salesforce CRM and from third-party systems that integrate with Salesforce. -
Employees
Connect with your employees throughout the organization, providing a destination for HR assistance, creating internal cases, and interacting with their peers. All of which will improve productivity and encourage engagement.
Why partner with Silverline on your Experience Cloud journey?
A rapidly changing business landscape, new innovations, and disruptions such as COVID-19 all reflect the need for digital transformation. Customers expect an experience that is simple and intuitive to interact with your organization.
We tailor digital transformation solutions to meet your specific needs by leveraging insights acquired through 10+ years in the business and thousands of engagements, with a team of professionals with deep, varying experiences in consulting and technical roles. We know Experience Cloud, and we’re ready to combine your needs with the power of the Salesforce platform.
Silverline designed and built API-driven real-time integration to dozens of trading systems that would become the big data backbone for StoneX’s institutional customers. We also built the necessary integrations to the content management systems that power the client’s industry-leading Market Intelligence insights.
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