Patient Support Programs
Support patients and improve adherence with Salesforce technology
As the complexities of pharma medications and access to them grows, it’s more important than ever to improve capabilities for adherence and compliance and build a complete patient experience — all delivered through a scalable, integrated, and centralized patient support program, or PSP.
Pairing key ecosystem and patient journey knowledge from subject matter experts with the right Salesforce products makes it easy for your organization to create personalized patient support programs that deliver a great experience.
Ensure a successful patient support programConsider future evolution and scalability needs
Establish key program goals and metrics
Whether it be hard metrics like speed to fulfillment, adherence rates, reduction in call time, successful prior authorizations, issue resolution; or softer metrics like patient satisfaction — it is important to define the metrics that support your brand value and customer desires.
Drive experience with patient and HCP insights
Collect and analyze patient and HCP data in order to effectively build a journey and experience that meets the needs of both parties.
Require stakeholder integration
A truly effective program ensures connectivity to internal and external stakeholders like manufacturing, fulfillment, payers, providers, and specialty pharmacies. This will ensure there are no interruptions to the patient experience.
Facilitate product access/prescription fulfillment
The best programs coordinate around shipping vendors, specialty pharmacy integration, notification approach, patient data, and insurance coverage to efficiently and affordably deliver treatment patients need.
Perform proper consent management
Protecting patient privacy and interacting with patients in their preferred form of communication is non-negotiable. Navigate the regulatory, legal, and technical requirements to accomplish consent management goals.
Enable support specialists
A true patient support program delivers a singular and complete view of patient interactions, preferences, and needs at all times. Improve patient and provider experiences by removing redundancies in information gathering during appointments or conversations.
Creating a foundation for patient support programs
At Silverline, we know how to install and optimize the Salesforce suite of products to bring a patient support program to life.
Whether it’s installing Salesforce Health Cloud — designed specifically for healthcare organizations —to get you started or a more complex initiative with integrations of Marketing Cloud, Community Cloud, Interactive Studio, etc., we’re here to create the best solution for your needs. Our experienced team members come from across the healthcare industry and have a wealth of experience when it comes to standing up best-in-class patient support programs.
Patient Support Program with Salesforce
We’re ready to help
Learn more about how Silverline can help you get started with a Patient Support Program.