The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Healthcare Articles

Key Factors to Consider to Improve the Patient Experience with Providers

Healthcare

Delivering on a comprehensive patient experience requires the Healthcare industry to focus on future technology adoption.  The cost of deploying core, necessary technology (EMR) can take years for purposeful adoption and use. Institutions should look for a solution that can engage patients on an end-to-end health experience, provide intelligent care collaboration, and take patients on a journey to better health. To start, institutions need to focus on several key factors when considering how they want…
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How to Adopt a Best Practices Patient Relationship Management Approach

Healthcare

A recent article published by Fierce Health discusses how Providers are struggling to provide a consumer-centric approach to care.  In a study published by Kaufman Hall, only 8% of provider institutions are ahead of the curve from an innovation perspective as it relates to consumerism.  With the increased focus on patient centricity in healthcare, this is a disappointing result to see as a patient. Most discussions today around patient centricity focus on allowing patients to shop…
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Silverline Healthcare Expert Walter Groszewski Shares Silverline’s Capabilities for Healthcare Providers

Healthcare

I joined Silverline about two months ago after having spent almost twenty years in the healthcare informatics marketplace.  Silverline is a Platinum implementation Partner of Salesforce.com with a dedicated vertical focus – most notable in Healthcare (my focus) and Financial Services. I have had the privilege over the years to have worked for IBM, Oracle, Navigant, UPMC, and most recently in the ambulatory surgery and PT/OT space with SourceMed.  I have worked with the most…
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Silverline Announces the Advancement of Patient Engagement Center

Healthcare

Silverline leverages Salesforce Health Cloud to accelerate business transformation for customers in healthcare NEW YORK, NY – May 30, 2018 –  Silverline, a Salesforce Platinum Consultant Partner headquartered in New York City, today announced the evolution of Patient Contact Center to Patient Engagement Center—a Salesforce Fullforce Solution built on Salesforce Health Cloud and Lightning. The Healthcare industry is putting the customer in the center and driving higher engagement, collaboration, and coordination for better outcomes; including focusing…
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Silverline and TriageLogic Partner to Integrate Nurse Triage Software with Salesforce Health Cloud

Healthcare

Press Release  Silverline, a Salesforce Platinum Consulting Firm headquartered in New York City, in partnership with TriageLogic©, is proud to announce an integrated version of its nurse triage module for Salesforce. With MyTriageChecklist, the comprehensive triage module, patient and/or medical call centers with Salesforce can easily add nurse triage protocols into the core interaction with patients. Salesforce continues to gain momentum across the healthcare industry with Health Cloud, built on their market leading CRM platform.…
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The Case for Disruption in Healthcare

Healthcare

Industry disruption has been a big topic over the past few years, and people are very quick to point out the success stories… Uber is one of the most commonly used, and there are many others – we’ve all become familiar with the tales. What people frequently forget is that for an industry to be ‘vulnerable’ to disruption, and indeed what makes up the very nature of disruption itself, is a sustained and tolerated gap…
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Leveraging CRM for Improved Patient Engagement and Population Health Management

Healthcare

Earlier this week, I was a panelist on a webinar for Healthsystem CIO, along with Doug Ditri, Chief Access Officer, Henry Ford Health System, to discuss the topic of CRM in Healthcare. You can view the whole recording here: As we are deep in the transition to Value-Based and Consumer Driven Healthcare, Healthcare organizations must take a more focused, refined, and multi-channel approach to ensuring consumer engagement. In order to do so, CRM platforms like…
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Announcing Silverline’s Healthcare Practice Publication: Your Provider Roadmap to Success eBook!

Healthcare

Understanding how to evaluate, select, and implement a CRM (and its broader cloud capabilities) is a difficult process. Where do you start and how do you navigate? The Silverline Healthcare Practice has compiled an eBook to assist Providers in understanding where and how Salesforce can assist in further refining the patient journey and delivering higher levels of care. Silverline is focused on helping healthcare organizations be successful in five key areas as healthcare reimbursement models…
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Highlights and Insights from our Healthcare Team at Dreamforce

Healthcare

Dreamforce is over – so many people, so many stories, and so many things to learn. It never gets old, quite the opposite, but still remains a very tiring week! As the leader of Silverline’s Healthcare Practice, it is incredibly rewarding to see the extent to which Healthcare has now become such a focus of the week. Whereas years ago it was difficult to find any Healthcare organizations considering Salesforce, now there is a dedicated…
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Keep a Healthy Schedule at Dreamforce for Healthcare

Healthcare

The Silverline Healthcare team is gearing up for a jam-packed week at Dreamforce! We’ve got a lot going on plus all the sessions available during the conference. Here are some sessions you should definitely add to your week: Life Sciences: Accelerate Customer Growth and Retention with CRM Debra Susarchick, Senior Director, Commercial Business Optimization, Kite Pharma Monday, November 6th from 11:30 AM to 12:10 AM InterContinental San Francisco Hotel, Grand Ballroom C: Breakout Health Cloud…
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