The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Healthcare Articles

HIMSS 2019 Wrap Up

Healthcare

Another successful HIMSS is behind us. Over 43,000 health professionals made their way to Orlando this year to learn more about how technology can impact the way they deliver care and improve the overall quality and experience they provide to their patients and clinicians. We all walked the over 1.1 million square feet of the exhibit floor, with over 1300 exhibitors in an effort to better understand the innovative solutions that exist in the marketplace…
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Spring ’19 Release: Social Determinants, Refined Referrals, and More to Salesforce Health Cloud

Healthcare

Deliver Holistic Care and Support Social Determinants of Health Insights In the Spring ’19 release, Salesforce Health Cloud will give us new methods to effectively track and take action on critical social and environmental factors that can adversely affect your patients. These social determinants like homelessness, low income, and food insecurity make a huge difference in the success of your patients’ health. With the changes in Spring ’19, you can now track these determinants, take…
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Improving Patient Care Through Integrated Marketing Automation

Healthcare

It has been an exciting couple of months. I attended my first Dreamforce. It was an incredible experience to see all the innovation being driven in the Healthcare Industry. Following the conference, my colleague, John Turner, published an overview of the Dreamforce Marketing Keynote on the Silverline blog. The overarching theme of the keynote was the empowerment of consumers and how they are dealing with having more choices than ever before. Following that, I was…
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Team Schedule Visibility for Tracking Medical Device Procedures

CalendarAnything

Learn how this medical device organization took a product need to Silverline and created new possibilities for all CalendarAnything users.

Care Management on Health Cloud: Bariatric Surgery Journey

Healthcare

Silverline believes in taking a patient journey approach to Weight Loss/Bariatric Surgery. Weight Loss/Bariatric Surgery is a growing use case within healthcare organizations as the US population struggles with obesity. Weight loss has significant health benefits and can reduce or eliminate the impact of multiple chronic diseases including diabetes, hypertension, high cholesterol, obstructive sleep apnea, and joint pain. The journey may start with a morbid obesity diagnosis, but often times it starts with a person…
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Gain Valuable Insight from Silverline on Provider Trends at Dreamforce

Healthcare

Dreamforce 2018 is around the corner, and the Silverline Healthcare Practice team is ready to address some of the most pressing concerns in today’s healthcare provider environment. Schedule a meeting in the Silverline Lounge to connect with the team to discuss how those challenges can be addressed with Silverline’s Patient Engagement Center solution. Here’s an overview of some of the priority areas the Patient Engagement Center addresses. Healthcare Provider: Patient Access Patient Access is the…
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Patient Access on Health Cloud: Appointment Scheduling

Healthcare

Scheduling clinical appointments can be a tough challenge for hospitals, practices, and clinics. From multiple scheduling systems to the need for self-service options, healthcare organizations struggle to find the right mix of staffing, workflow, and service options to keep patients within their network and connect them with the services they need. Silverline’s Scheduling Accelerator can address both centralized scheduling models and support self-scheduling via Salesforce Communities. Utilizing an integration into one or more EHR’s or…
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Care Management on Health Cloud: Managing Gaps in Care

Healthcare

According to the National Committee for Quality Assurance (NCQA), “the Healthcare Effectiveness Data and Information Set (HEDIS) is a tool used by more than 90 percent of America’s health plans to measure performance on important dimensions of care and service. Altogether, HEDIS consists of 92 measures across 6 domains of care. Because so many plans collect HEDIS data, and because the measures are so specifically defined, HEDIS makes it possible to compare the performance of…
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Silverline’s Healthcare Practice Team is Headed to Dreamforce

Healthcare

Silverline’s Healthcare Practice Team: Industry Experts in Delivering Salesforce Solutions Silverline’s Healthcare Practice Team is headed to Dreamforce bringing a depth and breadth of industry knowledge and experience that drives our industry-leading solutions. Combined, Silverline’s Healthcare Practice Team has over 50 years of experience. This expertise allows us to bring highly viable and relevant solutions, delivering immediate, measurable business results. The lines between healthcare subsegments continue to blur, and Silverline’s solutions and accelerators are well…
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Active Referral Management & Patient Engagement Center

Healthcare

Referral Management in Healthcare is a hot topic. Terms like leakage, care continuity, and network integrity are tossed around with little regard for the patient being referred. Silverline believes the right approach to patient referral management is developing an Active Referral Management Program. Let’s take a look at some alarming statistics that indicate the need for active referral management: 46% of faxed referrals never result in a scheduled appointment 55% of specialist visits are unnecessary…
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