The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Healthcare Articles

Mike Knapp Joins Silverline As New Director of Life Sciences

Healthcare

Press Release Silverline, a Salesforce Platinum Consulting Firm headquartered in New York City, today announced that Mike Knapp joined the Healthcare and Life Sciences practice as Director of Life Sciences. Mike will lead the pharma, biotech, and medical device sub verticals, serving clients to ensure personalized, end-to-end engagement with their customers in a complex industry in which patient expectations and solutions are continually evolving. “It’s an honor to join the Life Sciences group at Silverline,…
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Don’t Miss These Dreamforce 2019 Healthcare Sessions

Dreamforce

Dreamforce 2019 is fast approaching and Agenda Builder is now live. Not sure which sessions to attend when it comes to Healthcare and Life Sciences? Silverline HLS leaders Matt Gretczko, Walter Groszewski, and Jim Rogers have hand-picked notable topics and panels to help round out your #DF19 schedule. Tuesday, November 19: Future of Life Sciences: Strengthen the IT Foundation 8:00 AM – 8:40 AM @ InterContinental Hotel, Grand Ballroom C Calm Down Your Call Center:…
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Insights from HLTH 2019: Defining the Future of Healthcare

Events

Jim Rogers and I recently attended the HLTH 2019 event in Las Vegas. With a theme of Defining the Future of Healthcare, it featured an information-packed agenda with leaders from across healthcare sharing their insights. The speakers were incredible, with each session rich in valuable content. The HLTH team did an incredible job curating speakers for this event. There were over 6,000 attendees, 900 CEO and Founders of companies, and 350 speakers. I have been…
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A Customized Multichannel Solution to Better Serve CareMount Medical Patients and Staff

Healthcare

CareMount Medical is the largest independent multi-specialty medical group in New York State, providing comprehensive medical care of the highest quality to over 640,000 patients in more than 45 locations. Founded in 1946 as Mount Kisco Medical Group, CareMount Medical has grown from six physicians to over 600 physicians and advanced practice professionals with over 40 specialties. CareMount Medical is affiliated with world-class organizations including Massachusetts General Hospital, Mount Sinai Health System, and Memorial Sloan…
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Innovations and Ideas from Cerner Health Conference 2019

Events

Scott Thomas and I just came back from the Cerner Health Conference in Kansas City. What an incredible experience. It was the 40th anniversary of Cerner so this was a significant event and a proud moment for the organization. I remember the first time I attended the event back in 2003 when I was working for IBM (a large Cerner partner at the time) and had the privilege of presenting our clinical genomics strategy and…
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Salesforce Health Cloud Winter ‘20 Release Notes: What’s in it for You?

Healthcare

“Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.” According to the above note, tentatively, possibly, maybe, most likely…
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What To Do About Growing Emergency Room Costs

Healthcare

It’s an unfortunate truth, but receiving care in an emergency room often starts patients on a path to financial disaster. It’s easy to feel the frustration of both patients and caregivers as they’re stuck in a circuit of supply and demand that doesn’t favor either party. The cycle is clear to see: patients aren’t able to afford their medical bills, much less emergency room costs, and hospitals need to be paid so they can continue…
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Why EHR and CRM are Better Together

Healthcare

After a successful industry-wide implementation of new and cutting-edge technology, it’s hard to stomach when something newer and shinier comes out. You want to take a beat and enjoy the fruits of your labor — not completely abandon the old for the new.  Many organizations have completed Electronic Health Record (EHR) implementations only to find that the EHR was not the best tool for engaging with patients. Though they’re a great way to house collective…
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Solving for Similarities in Healthcare Sub-Verticals

Healthcare

I received the question the other day from a new Silverliner, as to why we focus initially on the Provider space as a sub-vertical. It’s not the first time I’ve been asked that. It’s not the first time I’ve answered it, which made me realize — maybe more people should know the answer.  After working through our goals as a practice with a focus on driving better outcomes in healthcare, we realized an overarching pattern:…
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An Introduction to Life Sciences Solutions from Silverline

Healthcare

Several trends have converged to make patient engagement key to the success of Life Sciences companies. Patients increasingly expect to collaborate in their care with the same convenience and choice that they enjoy with other consumer companies. Engaging patients is essential, as reimbursement models shift from service based to value based. Engaged patients achieve better outcomes, and this requires transparency and the free flow of information between stakeholders across the patient journey. All this is…
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