The Mphasis Silverline Blog
Industry insights, Salesforce news, and more
Data Cloud
Leverage Unstructured Data in Salesforce Data Cloud to Power AI Processes
Reading time: 3 minutes
In the AI-driven era of customer engagement, data isn’t just fuel — it’s the engine. But AI models are only as powerful as their data. The rise of generative AI, machine learning, and predictive analytics has increased demand for high-quality, real-time data, both structured and unstructured. As AI advances, Salesforce Data Cloud is emerging as...
CalendarAnything
FormAssembly + CalendarAnything = All-In-One Self-Scheduling
Reading time: 3 minutes
FormAssembly, the top web form builder on the AppExchange, has partnered with CalendarAnything, the top calendaring solution on the AppExchange, to deliver an all-in-one self-scheduling solution. CalendarAnything’s Availability Scheduling empowers organizations to effortlessly set the availability of any object within Salesforce, from time slots for resources to assets awaiting assignment. By doing so, your team...
Life Sciences
Innovating Pharma and Medtech with Salesforce Life Sciences Cloud
Reading time: 3 minutes
The pharmaceutical and medtech industries are tackling some of the toughest challenges in healthcare, from improving patient care to navigating complex regulations. Salesforce Life Sciences Cloud is stepping in as a powerful tool to help these industries work smarter, not harder. By combining AI, real-time data, and advanced tools, Life Sciences Cloud creates new opportunities...
MuleSoft
Automate Your Document Processing with MuleSoft IDP
Reading time: 4 minutes
When it comes to making healthcare decisions, providers rely on laboratory testing to determine their treatment plans. The CDC estimates that roughly 70% of healthcare decisions depend on laboratory test results, so it’s vital that lab diagnostics teams have all of the information they need to ensure that these tests are correct. When information is...
Agentforce
How to Build A Data Strategy for Agentforce Success
Reading time: 5 minutes
You’ve heard about Agentforce and seen how it works, but how do you prepare your organization to effectively implement AI Agents for your unique data environment? Agentforce’s Atlas Reasoning Engine relies on access to accurate, relevant, and trusted data in order to build plans that Agents can execute on autonomously, making your data strategy an...
Salesforce Platform
Streamline Incentive Compensation Management with Salesforce Spiff
Reading time: 3 minutes
In February 2024, Salesforce expanded its portfolio by acquiring Spiff, an app that helps sales teams streamline their incentive compensation management and commission calculations. As companies face increasing competition in hiring top sales talent, they realize the importance of augmenting their compensation strategies with transparent tools to drive sales performance. A former Salesforce Ventures portfolio...
Agentforce
Salesforce Agentforce: What You Need to Know
Reading time: 4 minutes
AI has become a top priority for organizations all across the tech industry, so excitement was high around what AI innovations Salesforce had in store for Dreamforce this year. The big reveal? Agentforce, the next generation of autonomous AI Agents ushering in a new age of the hybrid workforce. Agentforce is poised to transform how...
Dreamforce
10 Sessions You Don’t Want to Miss at Dreamforce 2024
Reading time: 5 minutes
This year’s Dreamforce is only two weeks away and it’s a big one for Mphasis Silverline. It’s the first time we’re showcasing the vast technological opportunities provided by our synergy with Mphasis to the larger Salesforce ecosystem! Dreamforce visitors are invited to the Mphasis Silverline Lounge at the Palace Hotel, where they can gather for...
Healthcare
YKHC Implements Streamlined Property Management Solution with Salesforce Service Cloud
Reading time: 2 minutes
Yukon-Kuskokwin Health Corporation (YKHC) is an Alaska-based, Tribal healthcare organization that coordinates medical travel for Alaskan Native persons in 58 remote communities in southwest Alaska. In 2018, Mphasis Silverline implemented Service Cloud and a Community to process travel requests for patients. The organization has been a Managed Services client ever since, modifying their system to...
Healthcare
3 Ways to Leverage AI-Enabled Automation in Diagnostics Now
Reading time: 3 minutes
Healthcare is not known for early adoption of technology given the complexity of regulatory compliance and the need to manage adoption impact on patients and providers. When it comes to healthcare diagnostics, this creates inbound manual processes that often result in inefficiencies, errors, and delays that can affect both patient care and business outcomes. At...