The Silverline Blog
Industry insights, Salesforce news, and more
Healthcare
5 Benefits of Predictive Analytics in Healthcare
Healthcare providers today can access a wealth of data at their fingertips. From EHRs/EMRs, medical images, insurance claims, medical devices, and administrative data — there’s no shortage of information about patient healthcare data. The question is, what to do with it? For many healthcare systems and organizations, the sheer size and number of data sources...
Healthcare
How to Unify your Team with Salesforce Member Services
Silverline hosted a Payer-focused webinar entitled Unify your Member Services Team with Salesforce, on Thursday, February 18, 2021. Led by Paul Peterson and Cheryl Gibson, this in-depth conversation focused on payers and their never-ending battle to effectively manage relationships with the provider, group, and member communities. And that’s in addition to traditional operational challenges like...
Healthcare
Silverline Named a ‘Major Contender’ in the Salesforce Healthcare Services by Everest Group
Silverline, a digital transformation consultancy and Salesforce partner headquartered in New York City, announced today that it has been named a Major Contender in Everest Group Salesforce Healthcare Services PEAK Matrix® Assessment 2021. The PEAK Matrix provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across...
Healthcare
Paul Sinclair Joins Silverline’s Healthcare Practice as New Managing Director
Silverline announced today that Paul Sinclair joined as Managing Director to lead Silverline’s Provider Sub-Vertical within its Healthcare and Life Sciences Practice. In this role, Paul will leverage his extensive industry, technology, and consulting expertise to continue Silverline’s success in delivering value focused, and agility minded, solutions for the leading healthcare organizations in the country. ...
Healthcare
Upcoming Webinar: Unify Your Member Services Team with Salesforce
This coming Thursday, February 18, 2021, Silverline is hosting a not-to-be-missed webinar focused on Payers in the Healthcare Industry. Entitled Unify your Member Services Team with Salesforce, this session will be led by HLS industry experts Paul Peterson and Cheryl Gibson. Don’t miss out on an in-depth conversation focused on payers and their never-ending battle...
Financial Services
Silverline Announces Mike Piehl to Lead FS Insurance Practice, Paul Peterson to Lead Payer Practice for HLS
NEW YORK, NY—February 4, 2021—Silverline, a Salesforce digital transformation consultancy headquartered in New York City, today announced that Mike Piehl has joined the Financial Services practice as Vice President, Insurance. Concurrently, Paul Peterson will take on the role of Sub-Vertical Leader, Payer for Silverline’s Healthcare and Life Sciences practice. As a part of Silverline’s Financial...
Healthcare
Silverline Supports Salesforce Vaccine Cloud Launch to Accelerate Global Vaccine Management
Vaccine Cloud helps public health authorities, healthcare providers, and nonprofits quickly scale vaccine operations, from recipient registration and scheduling to inventory management and public health outreach Salesforce, [NYSE: CRM], the global leader in CRM, today announced Vaccine Cloud, technology to help government agencies, healthcare organizations, businesses, nonprofits and educational institutions more rapidly, safely and efficiently...
Healthcare
Silverline Hires Top Healthcare Professionals, Further Strengthening Team and Preparing for Next Growth Phase
Press Release NEW YORK, NY— December 15, 2020—Silverline, a Salesforce Platinum Consulting Firm headquartered in New York City, announced Rajesh Madhawarayan, Matthew McCrea, Cheryl Gibson, and Jill Winegar have joined the Healthcare and Life Sciences team to support growth as Silverline continues to scale its team to meet client demand and further its support of...
Healthcare
Operating Efficient Payer Call Centers with Salesforce
With the challenges payers have faced this year, your call center is likely busier than ever. At many call centers, the ability to effectively serve customers is negatively impacted by the agent’s need to access multiple legacy applications — frequently with a need to re-key and search for information separately in each — made all...
Healthcare
The Secret Ingredient to a Successful Patient Support Program
As the complexities of pharma medications and access to them grows, it’s more important than ever to improve capabilities for adherence and compliance as you build a complete patient experience — all delivered through a scalable, integrated, and centralized patient support program, or PSP. First and foremost, a patient support program is designed to make...