The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Healthcare Articles

Silverline and TriageLogic Partner to Integrate Nurse Triage Software with Salesforce Health Cloud

Healthcare

Press Release  Silverline, a Salesforce Platinum Consulting Firm headquartered in New York City, in partnership with TriageLogic©, is proud to announce an integrated version of its nurse triage module for Salesforce. With MyTriageChecklist, the comprehensive triage module, patient and/or medical call centers with Salesforce can easily add nurse triage protocols into the core interaction with patients. Salesforce continues to gain momentum across the healthcare industry with Health Cloud, built on their market leading CRM platform.…
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The Case for Disruption in Healthcare

Healthcare

Industry disruption has been a big topic over the past few years, and people are very quick to point out the success stories… Uber is one of the most commonly used, and there are many others – we’ve all become familiar with the tales. What people frequently forget is that for an industry to be ‘vulnerable’ to disruption, and indeed what makes up the very nature of disruption itself, is a sustained and tolerated gap…
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Leveraging CRM for Improved Patient Engagement and Population Health Management

Healthcare

Earlier this week, I was a panelist on a webinar for Healthsystem CIO, along with Doug Ditri, Chief Access Officer, Henry Ford Health System, to discuss the topic of CRM in Healthcare. You can view the whole recording here: As we are deep in the transition to Value-Based and Consumer Driven Healthcare, Healthcare organizations must take a more focused, refined, and multi-channel approach to ensuring consumer engagement. In order to do so, CRM platforms like…
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Announcing Silverline’s Healthcare Practice Publication: Your Provider Roadmap to Success eBook!

Healthcare

Understanding how to evaluate, select, and implement a CRM (and its broader cloud capabilities) is a difficult process. Where do you start and how do you navigate? The Silverline Healthcare Practice has compiled an eBook to assist Providers in understanding where and how Salesforce can assist in further refining the patient journey and delivering higher levels of care. Silverline is focused on helping healthcare organizations be successful in five key areas as healthcare reimbursement models…
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Highlights and Insights from our Healthcare Team at Dreamforce

Healthcare

Dreamforce is over – so many people, so many stories, and so many things to learn. It never gets old, quite the opposite, but still remains a very tiring week! As the leader of Silverline’s Healthcare Practice, it is incredibly rewarding to see the extent to which Healthcare has now become such a focus of the week. Whereas years ago it was difficult to find any Healthcare organizations considering Salesforce, now there is a dedicated…
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Keep a Healthy Schedule at Dreamforce for Healthcare

Healthcare

The Silverline Healthcare team is gearing up for a jam-packed week at Dreamforce! We’ve got a lot going on plus all the sessions available during the conference. Here are some sessions you should definitely add to your week: Life Sciences: Accelerate Customer Growth and Retention with CRM Debra Susarchick, Senior Director, Commercial Business Optimization, Kite Pharma Monday, November 6th from 11:30 AM to 12:10 AM InterContinental San Francisco Hotel, Grand Ballroom C: Breakout Health Cloud…
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Your Provider Roadmap to Success: Specialty Care Coordination

Healthcare

This is the fifth in a series of Silverline POV’s focused on helping healthcare organizations, as providers of healthcare services to patients, be successful in five key areas as healthcare reimbursement models shift from fee for service to fee for value. Each one is focused on how to leverage the Salesforce platform and effectively navigate patients on their healthcare journey. These POV’s are based on my twenty years’ experience in healthcare and twelve years experience…
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Your Provider Roadmap to Success: Transitions in Care

Healthcare

This is the fourth in a series of Silverline POV’s focused on helping healthcare organizations, as providers of healthcare services to patients, be successful in five key areas as healthcare reimbursement models shift from fee for service to fee for value. Each one is focused on how to leverage the Salesforce platform and effectively navigate patients on their healthcare journey. These POV’s are based on my twenty years’ experience in healthcare and twelve years experience…
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Your Provider Roadmap To Success: Ambulatory Care Coordination

Healthcare

This is the third in a series Silverline POV’s focused on helping healthcare organizations, as providers of healthcare services to patients, be successful in five key areas as healthcare reimbursement models shift from fee for service to fee for value. Each one is focused on how to leverage the Salesforce platform and effectively navigate patients on their healthcare journey. These POV’s are based on my twenty years’ experience in healthcare and twelve years experience creating…
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Your Provider Roadmap to Success: Engaging Consumers & Patients

Healthcare

This is the second in a series of Silverline POV’s focused on helping healthcare organizations, as providers of healthcare services to patients, be successful in five key areas as healthcare reimbursement models shift from fee for service to fee for value. Each one is focused on how to leverage the Salesforce platform and effectively navigate patients on their healthcare journey. These POV’s are based on my twenty years’ experience in healthcare and twelve years experience…
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