The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Healthcare Articles

Patient Access on Health Cloud: Appointment Scheduling

Healthcare

Scheduling clinical appointments can be a tough challenge for hospitals, practices, and clinics. From multiple scheduling systems to the need for self-service options, healthcare organizations struggle to find the right mix of staffing, workflow, and service options to keep patients within their network and connect them with the services they need. Silverline’s Scheduling Accelerator can address both centralized scheduling models and support self-scheduling via Salesforce Communities. Utilizing an integration into one or more EHR’s or…
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Care Management on Health Cloud: Managing Gaps in Care

Healthcare

According to the National Committee for Quality Assurance (NCQA), “the Healthcare Effectiveness Data and Information Set (HEDIS) is a tool used by more than 90 percent of America’s health plans to measure performance on important dimensions of care and service. Altogether, HEDIS consists of 92 measures across 6 domains of care. Because so many plans collect HEDIS data, and because the measures are so specifically defined, HEDIS makes it possible to compare the performance of…
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Silverline’s Healthcare Practice Team is Headed to Dreamforce

Healthcare

Silverline’s Healthcare Practice Team: Industry Experts in Delivering Salesforce Solutions Silverline’s Healthcare Practice Team is headed to Dreamforce bringing a depth and breadth of industry knowledge and experience that drives our industry-leading solutions. Combined, Silverline’s Healthcare Practice Team has over 50 years of experience. This expertise allows us to bring highly viable and relevant solutions, delivering immediate, measurable business results. The lines between healthcare subsegments continue to blur, and Silverline’s solutions and accelerators are well…
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Active Referral Management & Patient Engagement Center

Healthcare

Referral Management in Healthcare is a hot topic. Terms like leakage, care continuity, and network integrity are tossed around with little regard for the patient being referred. Silverline believes the right approach to patient referral management is developing an Active Referral Management Program. Let’s take a look at some alarming statistics that indicate the need for active referral management: 46% of faxed referrals never result in a scheduled appointment 55% of specialist visits are unnecessary…
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Care Management on Health Cloud: Nurse Triage

Healthcare

Healthcare organizations have been performing telephonic nurse triage for decades. Traditionally, it has been a loss leader for a healthcare organization designed to raise awareness within the community and provide a service to consumers that, hopefully, raises awareness about the healthcare organization. However, as the healthcare reimbursement model has transitioned from fee for service to fee for value, organizations are realizing the value of engaging at-risk patients, prior to an urgent care or emergency department…
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Provider Network Management & Patient Engagement Center

Healthcare

Creating and defining your provider network is a critical first step in managing patients and navigating them within your healthcare system. Whether you are building a new clinically integrated network (CIN) for payer contracting, standing up a new accountable care organization (ACO), or want to manage referrals from primary care to specialty care and services within your healthcare system. The successful result of this is two-fold: Create a continuity of care for your patients to…
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Care Management on Health Cloud: Oncology Navigation

Healthcare

Silverline believes in taking a patient journey approach to oncology navigation. The journey doesn’t start with diagnosis, but rather with educating PCP’s, Specialists, ambulatory facilities, and consumers about the programs and services available if a patient or a consumer is suspected to have cancer.   Patients should not feel like they have to navigate cancer alone, but rather have a nurse navigator and a care team to hold their hand every step of the way.…
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5 Factors Impacting the Pace of Change in Healthcare

Healthcare

For many of us that have been involved in healthcare over the past twenty years, we have seen a continued focus on two key priorities: improving the quality of care and decreasing its cost. In recent years, we have added improving the patient and clinician experience creating the Triple Aim. Looking back in time, in my opinion, the real focus on the patient started when organizations like WebMD emerged on the healthcare scene and provided…
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Key Factors to Consider to Improve the Patient Experience with Providers

Healthcare

Delivering on a comprehensive patient experience requires the Healthcare industry to focus on future technology adoption.  The cost of deploying core, necessary technology (EMR) can take years for purposeful adoption and use. Institutions should look for a solution that can engage patients on an end-to-end health experience, provide intelligent care collaboration, and take patients on a journey to better health. To start, institutions need to focus on several key factors when considering how they want…
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How to Adopt a Best Practices Patient Relationship Management Approach

Healthcare

A recent article published by Fierce Health discusses how Providers are struggling to provide a consumer-centric approach to care.  In a study published by Kaufman Hall, only 8% of provider institutions are ahead of the curve from an innovation perspective as it relates to consumerism.  With the increased focus on patient centricity in healthcare, this is a disappointing result to see as a patient. Most discussions today around patient centricity focus on allowing patients to shop…
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