The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Silverline Cares is creating a new example for companies to give back

Silverline Cares

Silverliner Jill Harrison, Innovation Programs, was recently interviewed by Pledge 1%! Check out the interview below and learn more about Silverline Cares, our philanthropy initiative. How do you contribute to the non-profit community? 2017 marked Silverline’s 7th consecutive year sending a team of volunteer consultants and technology experts to the annual New Orleans Entrepreneur Week conference in partnership with Salesforce. This year’s team of ten spent a week in March donating hundreds of pro bono…
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Silverline was named the #1 2018 Best Place to Work on Glassdoor

Silverline News

I’m so excited to announce Silverline was listed #1 among small and medium size companies in the annual Glassdoor Employees’ Choice Awards, a list of the Best Places to Work in 2018. How awesome is that!? Unlike other awards, there was no self-nomination process, instead it’s entirely based on feedback our employees have voluntarily and anonymously shared on Glassdoor. To determine the winners of the awards, Glassdoor evaluates all company reviews shared by employees over…
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Leveraging CRM for Improved Patient Engagement and Population Health Management

Healthcare

Earlier this week, I was a panelist on a webinar for Healthsystem CIO, along with Doug Ditri, Chief Access Officer, Henry Ford Health System, to discuss the topic of CRM in Healthcare. You can view the whole recording here: As we are deep in the transition to Value-Based and Consumer Driven Healthcare, Healthcare organizations must take a more focused, refined, and multi-channel approach to ensuring consumer engagement. In order to do so, CRM platforms like…
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The Missing Salesforce Mobile SDK + React Native Tutorial

Help & Training

Preface: To SDK or not to SDK? If you’re looking to use the Android and iOS Mobile SDK’s in a React Native app, this tutorial is for you. There are two available strategies for building a Salesforce/React Native app: Roll your own OAuth & HTTP/REST implementation Use the Salesforce-provided Android & iOS Mobile SDK’s Option 1: The no-SDK route is not that hard “Rolling your own” may sound complicated but at present time, it is…
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Happy Thanksgiving!

Silverline News

I love this time of year, fall in New York. The leaves are beautiful colors, the holiday season is just beginning, and we all stop and take a moment to reflect on what we are thankful for. At Silverline, we have a lot to be thankful for this year. We’re grateful to our clients and partners for choosing to work with us on a daily basis. We’re thankful for our team who, for the fifth…
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Announcing Silverline’s Healthcare Practice Publication: Your Provider Roadmap to Success eBook!

Healthcare

Understanding how to evaluate, select, and implement a CRM (and its broader cloud capabilities) is a difficult process. Where do you start and how do you navigate? The Silverline Healthcare Practice has compiled an eBook to assist Providers in understanding where and how Salesforce can assist in further refining the patient journey and delivering higher levels of care. Silverline is focused on helping healthcare organizations be successful in five key areas as healthcare reimbursement models…
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Highlights and Insights from our Healthcare Team at Dreamforce

Healthcare

Dreamforce is over – so many people, so many stories, and so many things to learn. It never gets old, quite the opposite, but still remains a very tiring week! As the leader of Silverline’s Healthcare Practice, it is incredibly rewarding to see the extent to which Healthcare has now become such a focus of the week. Whereas years ago it was difficult to find any Healthcare organizations considering Salesforce, now there is a dedicated…
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Dreamforce Showcases Financial Services Cloud for Retail Banking

Banking

It seems like just yesterday when I was getting home from last year’s Dreamforce where we were introduced to Financial Services Cloud for Wealth Management. Many exciting things have happened since then, the largest being Salesforce’s recent announcement of its new product features: Financial Services Cloud for Retail Banking. Salesforce continues to dive further into financial services sub-industries and recognized banks and credit unions desire to change their customer’s experience by developing the tools needed…
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How-to Dreamforce: A first timer’s perspective on Salesforce’s massive tech conference!

Events

My first day at Dreamforce was a little overwhelming. It was my first time experiencing the conference and I arrived the day before it started and there were already thousands of people out and about. I stood on the iconic lawn of Dreamforce, texting everyone I knew to see what they were doing as it seemed everyone around me was walking with a purpose. Thankfully, just when my anxiety was starting to take over, the…
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Deloitte’s Technology Fast 500™ – 3 Years Running!

Silverline News

Silverline is proud to announce that for the third consecutive year we are a part of Deloitte’s Technology Fast 500™ ranking for 2017. Silverline is included in Deloitte’s list of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America with a 154% growth rate. “I am thrilled that Silverline has been able to receive consistent recognition for its incredible success,” said Gireesh Sonnad, CEO and Co-founder of Silverline.…
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