This Safety Science Company (“The Company”) has a distinguished legacy of championing safety and quality across diverse industries. Through the development of rigorous testing procedures and certification protocols, The Company guarantees that products meet exacting safety and performance standards, cultivating trust among consumers and businesses alike. Presently, The Company assumes a central role in fostering international trade by furnishing universally acknowledged benchmarks for product safety and compliance.
A lack of visibility into members’ availability
Regular committee meetings are essential, yet coordinating a suitable time that aligned with all members’ schedules posed a significant challenge. The Company faced difficulties in polling committee members for their availability, leading to the following issues:
- Reliance on external solutions like email for availability polls resulted in a fragmented experience
- Inconsistencies in how Technical Committee Members (TCMs) indicated their availability for meetings made it challenging for project managers to identify an ideal meeting time and ensure optimal representation from the TCMs
CalendarAnything streamlines scheduling and improves collaboration
The Company enhances its communication and scheduling process by integrating CalendarAnything into its member portal on Salesforce Experience Cloud. This integration, along with the implementation of new custom objects and workflows, enables The Company to notify TCMs of proposed meeting times, empower them to indicate their availability conveniently, and facilitate scheduling all within the member portal. By leveraging CalendarAnything, The Company streamlines its internal operations and creates a seamless experience for its TCMs.
The solution enables TCMs to:
- Receive notifications for upcoming meetings and review proposed meeting sessions
- Indicate their availability for each proposed session
- View upcoming scheduled meetings and agendas via CalendarAnything
Additionally, a summary of polling results provides The Company’s project managers with the necessary insights to efficiently identify the most suitable meeting time and streamline communications with TCMs.
Working with Managed Services to develop the ideal solution
Mphasis Silverline’s Managed Services and The Company collaborated closely to define the scheduling workflow and the actors participating in the scheduling process. Through ongoing communication and feedback exchanges, we ensured that the solution aligned with the specific needs and preferences of The Company’s leaders and project managers. Our tight collaboration resulted in a tailored approach, allowing Managed Services to address The Company’s unique challenges and preferences, and to provide an impactful user experience for its project managers and TCMs.
By working hand in hand, we created a solution that simplifies workflows for project managers and will increase engagement from TCMs. Our close partnership fostered a sense of ownership and commitment, leading to the successful implementation of the scheduling process and the achievement of The Company’s desired outcomes.
