Epic EHR Salesforce Integration
Epic EHR + Salesforce: Improve the patient experience
Epic is a healthcare software vendor and the most popular EHR provider by market share in the US.
Its systems help healthcare providers track patient data, schedule appointments, manage payments, handle population health management, and more.
Why integrate Epic EHR with Salesforce?
With an Epic EHR Salesforce integration, your healthcare organization can leverage the engagement capabilities of Salesforce along with the core patient data and other functions of Epic EHR, allowing you to engage with patients more effectively, improve the patient experience, and drive better health outcomes. Connect your Epic EHR system with Salesforce Health Cloud, Marketing Cloud, and more to bridge the gap between clinical data and patient engagement, gaining a unified patient profile that allows for greater business efficiency.
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Create a Patient 360
Build a single source of truth around prospects and patients, with easy access to clinical, demographic, and other patient information, along with a history of their engagement with your organization.
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Streamline user workflows
Optimize your processes by syncing relevant information across systems — allowing users to avoid application-switching, reducing manual data entry, and decreasing the risk of errors.
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Personalize marketing communications
Leverage patient data to personalize interactions and provide relevant information during and after specific health journeys. Conduct marketing outreach based on population segments to drive appointments for prevention screenings and more.
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Improve call center agent interactions
Expose relevant patient information from Epic in CTI pop-ups in Salesforce when a patient calls in. Show different fields based on the type of call, enabling team members to ask the right questions and proactively set appointments with patients for relevant check-ups.
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Leverage data analytics
Use Einstein’s predictive analytics to capture potential loopholes that can’t be caught from an EHR system alone. Apply Tableau’s insights to determine where to strategically focus your marketing efforts to track referrals, measure ROI on campaigns, and much more.
Why choose Mphasis Silverline?
Mphasis Silverline is a Salesforce consulting partner with over a decade of experience helping healthcare organizations transform their patient experiences. With our healthcare practice, our consultants specialize in the healthcare industry and many come with a first-hand background working for hospitals and other healthcare organizations.
We’ve integrated Epic EHR and Salesforce before, and have experience doing this for a variety of EHR systems for providers. With our healthcare and technology expertise, we’ll make sure your Epic EHR Salesforce integration fits the best practices in your industry and also meets your unique needs.
