Salesforce EHR Integration
Transform your patient data into patient engagement.
Over the past decade, most healthcare providers have invested heavily in Electronic Health Records (EHRs) to digitize clinical care.
Unfortunately, while EHRs can handle transactions and medical data, they were not built for delivering on the promise of patient engagement.
CRM platforms like Salesforce transform patient engagement by integrating data from all interactions.
Combined with EHR clinical data, Salesforce creates a connected healthcare journey, enhancing the overall patient experience beyond traditional records. The benefits of integrating your EHR with Salesforce products like Health Cloud are numerous. Here are a few:
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Patient 360
Gain a source of truth — a single, trusted place that brings together all the patient data needed to deliver amazing experiences.
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Scheduling
Enable agents to view real-time provider availability, schedule appointments, and complete the necessary intake documentation.
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Active Referral Management
Unlock the ability for centralized referral management staff to oversee both provider-driven and patient-driven referral processes to ensure efficient and effective management of the referral lifecycle.
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Intake, Admit, and Registration
Streamline provider interactions to automate pre-appointment patient interaction, allowing the healthcare team to focus on delivering outstanding care during the visit.
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Aftercare and Post-Discharge
Providing knowledge articles and follow-up information to patients to ensure they adhere to best practice protocols, ensuring quick and safe recovery from a procedure.
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End-to-End Journey Management
Establish an efficient and interactive process with patients to provide a quality-based patient experience, guiding them through the journey of care with your organization.
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Demographic Updates
Facilitate the flexibility for contact center agents to update basic demographic information, such as phone number and address.
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Inquiry Management
Leverage 360 data to improve patient experience and overall health by enabling an agent to query a variety of information about a patient when they call into the facility, and provide proactive insights into key activities and journeys.
Our EHR Integration Services
When integrating EHR with Salesforce, consider your goals, use cases, and benefits. Evaluate integration types — manual, hybrid, or bidirectional — and available tools, plus your IT team’s capabilities. We help you choose the best fit for your organization.
Building EHR and EMR integrations on specific partner tools (like MuleSoft) or recommending specific integration providers like Redox or BridgeConnector
Translating EHR data to the Health Cloud Data model
Exposing Salesforce data back to the EHR
Facilitating your workflows based on EHR data
Consulting on technical design, and documenting the technical approach
Why choose Mphasis Silverline?
Mphasis Silverline has over a decade of experience working with Salesforce and related technologies with a focus on the healthcare industry.
Many of our consultants come directly from the healthcare space and know what it’s like to be in your shoes. In addition, we have significant EHR integration expertise. We’re partnered with Cerner and frequently integrate Salesforce with their EHR solution, as well as other common EHRs like Epic, Allscripts, Athena, eClinicalWorks, NextGen, and more.
With our combined Salesforce and healthcare experience, we can build your integration so your users and your organization get the most value and are able to truly build a connected patient experience.
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