The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Client Services Articles

Choosing Silverline Navigator Over an In-House Specialist

Client Services

The real benefit of partnering with Silverline Navigator over an In-House Specialist is all about the numbers!  An In-House Specialist is just that…it is one person. A Navigator engagement gives you access to a full array of dedicated experts on an as-needed basis.  The second number comes into play with the total cost savings represented by the ala carte team that can be custom built to service the needs of the Navigator client vs. directly…
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Why Silverline Navigator is the Best Partnership

Client Services

The Silverline Navigator engagement offers our clients a strategic and proactive partnership. This is not a relationship that is established to provide only basic reactive support desk resources. Instead, it is an engagement driven by a tenured Client Services Manager and a customized team of Salesforce.com experts. The engagement is tailored specifically to the needs of each client. As such, each client team is uniquely different and can include any combination of experts including Solution…
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5 Ways You’ll Benefit from a Center of Excellence

Client Services

For most organizations, your CRM program is successful and doing well. Now, it’s time to take your program to the next level. A Center of Excellence is an important model to adopt because it breaks down your CRM program into several elements each with a particular area of focus. This competency center will be able to ensure your program is running smoothly and driving effectiveness internally. 5 Ways You’ll Benefit from a Center of Excellence…
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