The Silverline Blog
Industry insights, Salesforce news, and more
Healthcare
Salesforce and HIPAA Compliance: What Providers Need to Know
Reading time: 3 minutes
The 1996 Health Insurance Portability and Accountability Act (HIPAA) protects patients and patient data in the United States, which includes all electronic data managed by healthcare providers. Managing this data isn’t a nice-to-have, but a requirement — one many providers are very familiar with. How does that translate to new tools, especially CRM, which counts...
Healthcare
Gaps in Care: Why They Happen and How to Close Them
Reading time: 4 minutes
As healthcare workers treat new and growing emergencies, while simultaneously working to update legacy systems, it can be difficult to stay on top of existing patients’ health status. Especially if patients themselves aren’t proactive. Recurring appointments for health and wellness can be postponed or cancelled, and if no followup occurs to reschedule, this creates a...
Healthcare
What is Vaccine Cloud and Why Do You Need It?
Reading time: 3 minutes
We are undergoing the most extensive and complex distribution campaigns in modern history: the COVID-19 vaccination rollout. Something so complicated will undoubtedly bring challenges. With timing and accuracy of the utmost importance, an efficient vaccine management solution is required. That solution? Vaccine Cloud from Salesforce. What is Vaccine Cloud? Introduced in early 2021, this global...
Healthcare
5 Reasons Patient 360 Matters
Reading time: 5 minutes
Providers need access to the right patient data at the right time and in the right format to provide the best possible care. Easier said than done, of course. Shifting toward value-based care requires providers to evolve the way they coordinate to deliver care across multiple organizations and specialties. With this transition comes the need...
Healthcare
How to Deliver Better Behavioral Health Online
Reading time: 4 minutes
2020 put a spotlight on behavioral health. It is important to remember that a person’s mental health can change over time, depending on many factors. When the demands placed on a person exceed their resources and coping abilities, their mental health could be impacted. Mental illnesses are among the most common health conditions in the...
Healthcare
5 Major Healthcare Industry Trends Providers Need to Know in 2021
Reading time: 5 minutes
Providers and healthcare leaders of today focus on improving the quality of patient care and engagement. The shift to value-based care means patients expect providers to deliver personal, targeted care with changing delivery and payment models, increased competition, and new technologies — all while navigating the biggest healthcare crisis of our time. The top healthcare...
Healthcare
6 Reasons You Need Interoperability in Healthcare
Reading time: 4 minutes
Providers likely deal with multiple systems to handle patient data. Between EMRs, lab data, patient contact information, paper intake forms, and more, it’s difficult to provide coordinated and efficient patient care. With the steady influx of information systems, and the associated sharp increase in the volume of medical data for each patient, a new challenge...
Healthcare
Realizing The Benefits of Care Coordination within your Tech Stack
Reading time: 3 minutes
The number of Americans with at least one chronic health condition is rising. These patients have higher than average healthcare utilization rates, making the management of their care particularly vital, yet complicated. The successful management of patients with care conditions requires care that is well-coordinated between providers, patients, and the care team. Care coordination is...
Healthcare
5 Benefits of Predictive Analytics in Healthcare
Reading time: 4 minutes
Healthcare providers today can access a wealth of data at their fingertips. From EHRs/EMRs, medical images, insurance claims, medical devices, and administrative data — there’s no shortage of information about patient healthcare data. The question is, what to do with it? For many healthcare systems and organizations, the sheer size and number of data sources...
Healthcare
Paul Sinclair Joins Silverline’s Healthcare Practice as New Managing Director
Reading time: 2 minutes
Silverline announced today that Paul Sinclair joined as Managing Director to lead Silverline’s Provider Sub-Vertical within its Healthcare and Life Sciences Practice. In this role, Paul will leverage his extensive industry, technology, and consulting expertise to continue Silverline’s success in delivering value focused, and agility minded, solutions for the leading healthcare organizations in the country. ...