Team Schedule Visibility for Tracking Medical Device Procedures
Learn how this medical device organization took a product need to Silverline and created new possibilities for all CalendarAnything users.
The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.
Provider Articles
Care Management on Health Cloud: Bariatric Surgery Journey
Silverline believes in taking a patient journey approach to Weight Loss/Bariatric Surgery. Weight Loss/Bariatric Surgery is a growing use case within healthcare organizations as the US population struggles with obesity. Weight loss has significant health benefits and can reduce or eliminate the impact of multiple chronic diseases including diabetes, hypertension, high cholesterol, obstructive sleep apnea, and joint pain. The journey may start with a morbid obesity diagnosis, but often times it starts with a person…
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Gain Valuable Insight from Silverline on Provider Trends at Dreamforce
Dreamforce 2018 is around the corner, and the Silverline Healthcare Practice team is ready to address some of the most pressing concerns in today’s healthcare provider environment. Schedule a meeting in the Silverline Lounge to connect with the team to discuss how those challenges can be addressed with Silverline’s Patient Engagement Center solution. Here’s an overview of some of the priority areas the Patient Engagement Center addresses. Healthcare Provider: Patient Access Patient Access is the…
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Patient Access on Health Cloud: Appointment Scheduling
Scheduling clinical appointments can be a tough challenge for hospitals, practices, and clinics. From multiple scheduling systems to the need for self-service options, healthcare organizations struggle to find the right mix of staffing, workflow, and service options to keep patients within their network and connect them with the services they need. Silverline’s Scheduling Accelerator can address both centralized scheduling models and support self-scheduling via Salesforce Communities. Utilizing an integration into one or more EHR’s or…
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Care Management on Health Cloud: Managing Gaps in Care
According to the National Committee for Quality Assurance (NCQA), “the Healthcare Effectiveness Data and Information Set (HEDIS) is a tool used by more than 90 percent of America’s health plans to measure performance on important dimensions of care and service. Altogether, HEDIS consists of 92 measures across 6 domains of care. Because so many plans collect HEDIS data, and because the measures are so specifically defined, HEDIS makes it possible to compare the performance of…
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Active Referral Management on Health Cloud
Referral Management in Healthcare is a hot topic. Terms like leakage, care continuity, and network integrity are tossed around with little regard for the patient being referred. Silverline believes the right approach to patient referral management is developing an Active Referral Management Program. Let’s take a look at some alarming statistics that indicate the need for active referral management: 46% of faxed referrals never result in a scheduled appointment 55% of specialist visits are unnecessary…
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Care Management on Health Cloud: Nurse Triage
Healthcare organizations have been performing telephonic nurse triage for decades. Traditionally, it has been a loss leader for a healthcare organization designed to raise awareness within the community and provide a service to consumers that, hopefully, raises awareness about the healthcare organization. However, as the healthcare reimbursement model has transitioned from fee for service to fee for value, organizations are realizing the value of engaging at-risk patients, prior to an urgent care or emergency department…
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Provider Network Management & Patient Engagement Center
Creating and defining your provider network is a critical first step in managing patients and navigating them within your healthcare system. Whether you are building a new clinically integrated network (CIN) for payer contracting, standing up a new accountable care organization (ACO), or want to manage referrals from primary care to specialty care and services within your healthcare system. The successful result of this is two-fold: Create a continuity of care for your patients to…
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Care Management on Health Cloud: Oncology Navigation
Silverline believes in taking a patient journey approach to oncology navigation. The journey doesn’t start with diagnosis, but rather with educating PCP’s, Specialists, ambulatory facilities, and consumers about the programs and services available if a patient or a consumer is suspected to have cancer. Patients should not feel like they have to navigate cancer alone, but rather have a nurse navigator and a care team to hold their hand every step of the way.…
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