The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Provider Articles

Why EHR and CRM are Better Together

Healthcare Aug 19, 2019 By Lindsay Lelivelt

After a successful industry-wide implementation of new and cutting-edge technology, it’s hard to stomach when something newer and shinier comes out. You want to take a beat and enjoy the fruits of your labor — not completely abandon the old for the new. Many organizations have completed Electronic Health Record (EHR) implementations only to find that the EHR was not the best tool for engaging with patients. Though they’re a great way to house collective…
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Solving for Similarities in Healthcare Sub-Verticals

Healthcare Aug 7, 2019 By Matt Gretczko

I received the question the other day from a new Silverliner, as to why we focus initially on the Provider space as a sub-vertical. It’s not the first time I’ve been asked that. It’s not the first time I’ve answered it, which made me realize — maybe more people should know the answer. After working through our goals as a practice with a focus on driving better outcomes in healthcare, we realized an overarching pattern:…
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Consumerization of Healthcare

Healthcare Jul 19, 2019 By Marlien Rendon

In working for Silverline, I am lucky to have a role that lets me guide organizations in understanding how their business operations can better align with patient’s changing expectations. Organizations are quickly finding themselves wondering where, why, and how patients are choosing out-of-network services. They’re left puzzled by the fact that one area of their organization is getting rave reviews yet other areas have large gaps towards improvement. Patients as Consumers One underlying issue exists…
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Using Technology and Social Determinants to Enhance Healthcare Today

Healthcare Jul 2, 2019 By Marlien Rendon

In 1979, the Surgeon General’s report of “Healthy People” outlined an initiative and framework for a national effort from the Office of Disease Prevention and Health Promotion to set goals and objectives “to improve the health and well-being of people in the United States.” Since this starting point, the healthcare industry has worked diligently to meet the evolving wants, needs, and demands of people’s well-being with “Healthy People 2020,” still an integral part of their efforts.…
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Team Schedule Visibility for Tracking Medical Device Procedures

CalendarAnything Oct 25, 2018 By Scott Thomas

Learn how this medical device organization took a product need to Silverline and created new possibilities for all CalendarAnything users.

Care Management on Health Cloud: Bariatric Surgery Journey

Healthcare Sep 26, 2018 By Jim Rogers

Silverline believes in taking a patient journey approach to Weight Loss/Bariatric Surgery. Weight Loss/Bariatric Surgery is a growing use case within healthcare organizations as the US population struggles with obesity. Weight loss has significant health benefits and can reduce or eliminate the impact of multiple chronic diseases including diabetes, hypertension, high cholesterol, obstructive sleep apnea, and joint pain. The journey may start with a morbid obesity diagnosis, but often times it starts with a person…
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Gain Valuable Insight from Silverline on Provider Trends at Dreamforce

Healthcare Sep 18, 2018 By Jim Rogers

Dreamforce 2018 is around the corner, and the Silverline Healthcare Practice team is ready to address some of the most pressing concerns in today’s healthcare provider environment. Schedule a meeting in the Silverline Lounge to connect with the team to discuss how those challenges can be addressed with Silverline’s Patient Engagement Center solution. Here’s an overview of some of the priority areas the Patient Engagement Center addresses. Healthcare Provider: Patient Access Patient Access is the…
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Patient Access on Health Cloud: Appointment Scheduling

Healthcare By Jim Rogers

Scheduling clinical appointments can be a tough challenge for hospitals, practices, and clinics. From multiple scheduling systems to the need for self-service options, healthcare organizations struggle to find the right mix of staffing, workflow, and service options to keep patients within their network and connect them with the services they need. Silverline’s Scheduling Accelerator can address both centralized scheduling models and support self-scheduling via Salesforce Communities. Utilizing an integration into one or more EHR’s or…
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Care Management on Health Cloud: Managing Gaps in Care

Healthcare Sep 17, 2018 By Jim Rogers

According to the National Committee for Quality Assurance (NCQA), “the Healthcare Effectiveness Data and Information Set (HEDIS) is a tool used by more than 90 percent of America’s health plans to measure performance on important dimensions of care and service. Altogether, HEDIS consists of 92 measures across 6 domains of care. Because so many plans collect HEDIS data, and because the measures are so specifically defined, HEDIS makes it possible to compare the performance of…
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Patient Engagement Center & Active Referral Management

Active Referral Management on Health Cloud

Healthcare Sep 5, 2018 By Jim Rogers

Referral Management in Healthcare is a hot topic. Terms like leakage, care continuity, and network integrity are tossed around with little regard for the patient being referred. Silverline believes the right approach to patient referral management is developing an Active Referral Management Program. Let’s take a look at some alarming statistics that indicate the need for active referral management: 46% of faxed referrals never result in a scheduled appointment 55% of specialist visits are unnecessary…
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