This year’s Dreamforce is only two weeks away and it’s a big one for Mphasis Silverline. It’s the first time we’re showcasing the vast technological opportunities provided by our synergy with Mphasis to the larger Salesforce ecosystem!
Dreamforce visitors are invited to the Mphasis Silverline Lounge at the Palace Hotel, where they can gather for meetings and events in our conference rooms, grab snacks and coffee, or just relax and take a break. We will have open seating, private conference rooms, Wi-Fi, a place to charge your devices, catering, and our team!
With over 1,000 sessions happening over three days, deciding which ones are worth your time can be overwhelming. Our team has attended many Salesforce conferences over the years and has learned a thing or two about which sessions are worth your time. Here are 10 sessions we recommend checking out.
Trust and Security of Data and AI in Healthcare
Time: Tuesday, September 17 (8:30-9:15 a.m.)
Location: InterContinental, L5, InterContinental Ballroom C
In the highly regulated environment of healthcare and life sciences, trusted data is critical. Hear how organizations are learning to trust the Einstein Trust Layer and use Data + AI to bridge silos and improve operational efficiencies. This session is tailored to IT and Operations roles, with a focus on Health Cloud and Data Cloud.
- See how organizations are harnessing the power of AI and are learning to trust the Trust Layer
- Discover how AI and data can connect information across your organization on an integrated platform with built-in AI
Simplifying AI with Turnkey Solutions for Banking
Time: Tuesday, September 17 (9-9:20 a.m. PT) and Wednesday, September 18 (4:30-4:50 p.m.)
Location: Moscone West, L2, Einstein Theater
Learn how to integrate AI into your banking workflows, simplifying processes from routine to complex. Whether starting or advancing AI, this session offers actionable steps to empower your AI future. This session is tailored to Administrator and IT roles, with a focus on Financial Services Cloud and Einstein.
- Discover the concept of embedded AI and explore how it can enhance productivity and efficiency in the banking sector
- Experience firsthand how embedded AI can be applied to common banking use cases
- Gain insight into Salesforce’s AI vision for banking and the advanced roles it can support
The Future of Travel and Hospitality with AI
Time: Tuesday, September 17 (2:30-3:15 p.m.)
Location: InterContinental, L4, Telegraph Hill
Explore how AI is transforming travel and hospitality, from personalized experiences to operational efficiencies, in this insightful panel discussion. Hear real-world examples and insights from travel and hospitality leaders on the implementation and future potential of AI, and learn about the ways AI is reducing costs and improving service delivery in the travel and hospitality sectors. This session is tailored to Marketing and Sales roles, with a focus on Marketing Cloud and Einstein.
Financial Firms Explore AI’s Value and Timeline for Benefits
Time: Tuesday, September 17 (3-4 p.m.)
Location: InterContinental, L4, Twin Peaks
Financial services firms are racing to adopt AI but must navigate regulatory challenges, acquire talent, and decide where to start for maximum benefits. Join industry leaders from Apple, PenFed Credit Union, and BEC Financial Technologies as they offer best practices for adopting AI. This session is tailored to Operations roles, with a focus on Financial Services Cloud.
- Identify key regulatory challenges to adopting AI within financial services firms
- Understand strategies for selecting impactful AI implementation areas in financial services
- Be able to identify high-impact areas for data and AI to drive near-term economic value
Data-Driven Marketing: Proven Strategies for Global Success
Time: Tuesday, September 17 (3:30-4:15 p.m.)
Location: Moscone West, L3, Room 3024
Discover how data transforms financial services and healthcare and life sciences marketing with global success stories from Brazil to Germany. Learn proven strategies, tools, and best practices to optimize ROI and promote effective campaigns. You’ll gain strategies for leveraging actionable data to enhance customer engagement across channels and departments, and see how a combined CRM and marketing strategy can impact your bottom line. This session is tailored to Marketing roles, with a focus on Marketing Cloud and Data Cloud.
Boost Insurance Profitability with Automation, Data, and AI
Time: Tuesday, September 17 (3:30-4:30 p.m.), Wednesday, September 18 (1-2 p.m.), Thursday, September 19 (11:30 a.m. – 12:30 p.m.)
Location: Moscone West, L2, Industries Lodge Roundtable 5
Data insights and automation are key drivers of insurance carriers’ profitable growth imperatives. Use prebuilt workflows and AI-powered insights to remove friction and grow your business. This session is tailored to IT and Operations roles, with a focus on Financial Services Cloud, Einstein, and Data Cloud.
- Learn key automation strategies to reduce operational friction in insurance
- See tools that automate manual processes, enabling your team to focus on growing policyholder relationships
- Discover how to maximize your investment and implement data and AI into the flow of work
Charting a Course in AI for Payers
Time: Tuesday, September 17 (4-4:50 p.m.)
Location: InterContinental, L4, Cathedral Hill
AI has the potential to completely revolutionize payer operations. Industry experts will discuss how technology is being leveraged in practice and how AI is being implemented across the enterprise. They’ll connect on collective AI strategies and define the work of the future in real terms. This session is tailored to IT and Operations roles, with a focus on Health Cloud and Einstein.
Initiate Your AI-Powered Banking Service Journey
Time: Tuesday, September 17 (4-4:20 p.m.), Thursday, September 19 (12:15-12:35 p.m.)
Location: Moscone West, L2, Room 2000 (Tuesday), InterContinental, L5, InterContinental Ballroom A (Thursday)
Join Salesforce leaders for a customer-led demo to see how financial services firms are initiating AI-powered service journeys. Learn to transform your service center and operations into an efficient hub with AI. This session is tailored to Administrator and Operations roles, with a focus on Financial Services Cloud and Einstein.
- Understand the importance of AI-powered service in banking
- Discover how to take the first steps and implement AI at any stage of your AI journey
- Experience first hand how AI can improve service processes and help reduce time spent reviewing and summarizing cases
Tech and Media Keynote: Drive Revenue and Efficiency with AI
Time: Wednesday, September 18 (9-9:50 a.m.)
Location: Moscone West, L3, Keynote Room
The time to activate your data is now. See how leading technology and media companies are unlocking their data to speed up growth, deliver personalized experiences, and boost productivity. This session is tailored to Operations and Sales roles, with a focus on Media Cloud and Sales Cloud.
- Learn about the trends in the industry, including the increasing intersection between technology and media
- See how unlocking your data can power productivity and revenue across sales, service, and marketing
- See how AI can catapult your sales team success today with the latest innovations for technology and media
Reimagine the Fan Experience with Data and AI
Time: Wednesday, September 18 (4-5 p.m.), Thursday, September 19 (1-2 p.m.)
Location: Moscone West, L2, Industries Lodge Roundtable 5
Join an interactive discussion to learn how sports and entertainment leaders introduce how they engage and monetize fans and how they use technology to deliver next-gen fan experiences. This session is tailored to Marketing and Sales roles, with a focus on Marketing Cloud and Media Cloud.
- Master data monetization strategies to boost revenue and fan loyalty
- Implement best practices for leveraging technology to unify and activate fan data
- Expand your professional network with leaders at the intersection of sports and Salesforce
Mphasis Silverline also has exciting events planned across industries, along with a Welcome Reception and Pre-Concert Networking Reception before Dreamfest. Customers who attend our events will be entered in a raffle drawing to win one of two $500 Marriott gift cards! Learn more about our Dreamforce agenda and RSVP for our events.
