Silverline, a Salesforce consulting firm headquartered in New York City, today announced that Mark Jaundoo has joined the Banking and Lending practice as Director, Client Partner. In this new role, Mark will partner with banks and credit unions to help them identify new ways to leverage technology solutions that drive transformation, growth, and measurable results.
Having a robust background in corporate strategy and digital transformation, Mark partners with banks and credit unions to help them identify new ways to curate and drive business strategy, improve change management, and leverage technologies that drive digital adoption, growth, and measurable ROI.
“I am excited to add Mark to the team. His expertise in developing and implementing transformational programs at multiple financial institutions will reinforce our ability to bring high-value solutions and programs to our banking and credit union clients.” – JP Owens, Managing Director, Banking and Lending
Mark was formerly the head of Digital Transformation at City National Bank of Florida. At this $21B Miami-based bank, he was responsible for the program’s vision, delivery, and execution. He managed functional, technical and change management teams that led to 92% of the bank utilizing Salesforce and nCino for daily front and back-office activities. The transformation included leveraging Azure, Blend, Moody’s, MuleSoft, Marketing Cloud, Service Cloud, Tableau CRM, UiPath, Qualtrics, and more.
Before working at City National Bank of Florida, Mark led implementations at IberiaBank and Sabadell Bank. During his 9+ year tenure in the banking industry, Mark played essential roles in four successful bank acquisitions, has been the head of two digital banks, and led digital marketing, data, and commercial planning departments that drove consistent organizational change.
“I am incredibly excited to join the Silverline Financial Services Team. For a long time, I got to see the great work they provide their clients from a distance. Now, I get to be part of that story along with an amazingly talented team as their Client Banking Partner. I believe client-centricity with a constant urge to innovate are essential components of any successful business, and that’s what I’ve found at Silverline!” – Mark Jaundoo, Director, Client Partner