The Silverline Blog
Industry insights, Salesforce news, and more
Healthcare
A Guide to Chronic Care Management with CRM
Reading time: 4 minutes
Six in ten adults in the United States suffer from chronic disease, according to the CDC. Four in ten adults live with two or more chronic illnesses. Americans spend about $1.8 trillion on the management and treatment of chronic diseases such as asthma, diabetes, cancer, and heart disease each year. By definition, chronic diseases are...
Healthcare
Salesforce and HIPAA Compliance: What Providers Need to Know
Reading time: 3 minutes
The 1996 Health Insurance Portability and Accountability Act (HIPAA) protects patients and patient data in the United States, which includes all electronic data managed by healthcare providers. Managing this data isn’t a nice-to-have, but a requirement — one many providers are very familiar with. How does that translate to new tools, especially CRM, which counts...
Healthcare
What is Vaccine Cloud and Why Do You Need It?
Reading time: 3 minutes
We are undergoing the most extensive and complex distribution campaigns in modern history: the COVID-19 vaccination rollout. Something so complicated will undoubtedly bring challenges. With timing and accuracy of the utmost importance, an efficient vaccine management solution is required. That solution? Vaccine Cloud from Salesforce. What is Vaccine Cloud? Introduced in early 2021, this global...
Healthcare
Patient 360: Why a Complete View of the Patient Matters
Reading time: 5 minutes
Providers need access to the right patient data at the right time and in the right format to provide the best possible care. Easier said than done, of course. Shifting toward value-based care requires providers to evolve the way they coordinate to deliver care across multiple organizations and specialties. With this transition comes the need...
Healthcare
5 Major Healthcare Industry Trends Providers Need to Know in 2021
Reading time: 5 minutes
Providers and healthcare leaders of today focus on improving the quality of patient care and engagement. The shift to value-based care means patients expect providers to deliver personal, targeted care with changing delivery and payment models, increased competition, and new technologies — all while navigating the biggest healthcare crisis of our time. The top healthcare...
Healthcare
How to Unify your Team with Salesforce Member Services
Reading time: < 1 minute
Silverline hosted a Payer-focused webinar entitled Unify your Member Services Team with Salesforce, on Thursday, February 18, 2021. Led by Paul Peterson and Cheryl Gibson, this in-depth conversation focused on payers and their never-ending battle to effectively manage relationships with the provider, group, and member communities. And that’s in addition to traditional operational challenges like...
Healthcare
Upcoming Webinar: Unify Your Member Services Team with Salesforce
Reading time: < 1 minute
This coming Thursday, February 18, 2021, Silverline is hosting a not-to-be-missed webinar focused on Payers in the Healthcare Industry. Entitled Unify your Member Services Team with Salesforce, this session will be led by HLS industry experts Paul Peterson and Cheryl Gibson. Don’t miss out on an in-depth conversation focused on payers and their never-ending battle...
Healthcare
Silverline Supports Salesforce Vaccine Cloud Launch to Accelerate Global Vaccine Management
Reading time: 2 minutes
Vaccine Cloud helps public health authorities, healthcare providers, and nonprofits quickly scale vaccine operations, from recipient registration and scheduling to inventory management and public health outreach Salesforce, [NYSE: CRM], the global leader in CRM, today announced Vaccine Cloud, technology to help government agencies, healthcare organizations, businesses, nonprofits and educational institutions more rapidly, safely and efficiently...
Healthcare
Silverline Hires Top Healthcare Professionals, Further Strengthening Team and Preparing for Next Growth Phase
Reading time: 3 minutes
Press Release NEW YORK, NY— December 15, 2020—Silverline, a Salesforce Platinum Consulting Firm headquartered in New York City, announced Rajesh Madhawarayan, Matthew McCrea, Cheryl Gibson, and Jill Winegar have joined the Healthcare and Life Sciences team to support growth as Silverline continues to scale its team to meet client demand and further its support of...
Healthcare
The Secret Ingredient to a Successful Patient Support Program
Reading time: 5 minutes
As the complexities of pharma medications and access to them grows, it’s more important than ever to improve capabilities for adherence and compliance as you build a complete patient experience — all delivered through a scalable, integrated, and centralized patient support program, or PSP. First and foremost, a patient support program is designed to make...