The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Healthcare

Solving for Similarities in Healthcare Sub-Verticals

Healthcare

I received the question the other day from a new Silverliner, as to why we focus initially on the Provider space as a sub-vertical. It’s not the first time I’ve been asked that. It’s not the first time I’ve answered it, which made me realize — maybe more people should know the answer.  After working through our goals as a practice with a focus on driving better outcomes in healthcare, we realized an overarching pattern:…
Read More

My Salesforce Journey: Sixteen Years of Leading and Learning

Financial Services

If you are lucky enough to have met the love of your life, you probably remember certain details about your meeting – where you were, what they were wearing, what they said. My introduction to Salesforce was similarly memorable. In 2003, I was working in sales operations for a Fortune 500 company in Nashville. I had been doing a lot of work managing market research data and generating business leads for the sales team. We…
Read More

Creating a Donation Management Platform for Project Sunshine

Advisory

When a young family member or friend is undergoing medical treatment, there is uncertainty, fear, and a great deal of the unknown. Although true relief doesn’t come until young patients are home with a clean bill of health, small doses of comfort can sometimes be found along the way. Enter Project Sunshine: supporting children facing medical challenges Project Sunshine is a nonprofit organization that works with an international network of hospitals and volunteers. Their goal?…
Read More

Silverline Celebrates Its 10-Year Anniversary

Financial Services

Press release Silverline, a Salesforce Platinum Partner headquartered in New York City, turns 10 this year. Co-founded by Gireesh Sonnad, CEO, and Rich Resnick, President, Silverline has significant expertise in the Financial Services and Healthcare industries. Silverline’s offerings across Strategic Advisory, technical implementation, and ongoing Managed Services have enabled hundreds of organizations to achieve success with the Salesforce Platform. In addition to the New York City HQ, Silverline has hubs in Atlanta, Chicago, Orlando, Minneapolis,…
Read More

Using Technology and Social Determinants to Enhance Healthcare Today

Healthcare

In 1979, the Surgeon General’s report of “Healthy People” outlined an initiative and framework for a national effort from the Office of Disease Prevention and Health Promotion to set goals and objectives “to improve the health and well-being of people in the United States.” Since this starting point, the healthcare industry has worked diligently to meet the evolving wants, needs, and demands of people’s well-being with “Healthy People 2020,” still an integral part of their efforts.…
Read More

MedTouch and Silverline to Deliver Comprehensive Engagement Solution with Salesforce Health Cloud and Marketing Cloud

Healthcare

Press Release MedTouch, a leading digital marketing firm for hospitals and other Providers, and Silverline, a Salesforce Platinum Consulting Partner, announce a strategic partnership to deliver a complete patient journey experience, enabling providers to acquire, service, and build loyalty with their patients by leveraging Salesforce Health Cloud and Salesforce Marketing Cloud. Together, MedTouch and Silverline bring a powerful capability to establish patient journey strategy, implement Salesforce to facilitate the interactions and engagement, and then maintain and execute…
Read More

Silverline Wins Healthcare Consulting Partner Innovation Award

Healthcare

Press Release Silverline, a Salesforce Platinum Consulting Partner headquartered in New York City, today announced it has won the Healthcare Consulting Partner Innovator Award from Salesforce at HIMSS 2019. Silverline’s award recognizes Salesforce’s leading consulting partners who are blazing trails in the industry through their focus on solutions, partnerships, and knowledge that drive deeper focus on engagement and customer success. “This year at HIMSS we recognized our innovative healthcare partners and customers. Congratulations to Silverline…
Read More

This International Women’s Day, Get to Know Two Healthcare Pioneers

Healthcare

Mathematical pioneer Ada Lovelace took on a simple task in 1842 at the behest of her friend and mentor Charles Babbage, commonly known as the Father of the Computer. Her job was to translate Italian engineer Luigi Meneabrea’s lecture notes on the Analytical Engine from French to English. But for a woman who showed her mathematical talents as a teen, a simple translation wouldn’t do. Ada corrected and expanded Meneabrea’s notes. With incredible foresight and…
Read More

The Importance of Being … Focused

Client Services

In 1895, Oscar Wilde’s play The Importance of Being Earnest, A Trivial Comedy for Serious People was first performed in London. The play is a satire that turned the traditional values of late Victorian London on their head. It was released at a time of changing social norms and customs and became his most famous play. What does a 125-year-old play about Victorian London have to do with … Salesforce? We tend to believe that…
Read More

Care Management on Health Cloud: Bariatric Surgery Journey

Healthcare

Silverline believes in taking a patient journey approach to Weight Loss/Bariatric Surgery. Weight Loss/Bariatric Surgery is a growing use case within healthcare organizations as the US population struggles with obesity. Weight loss has significant health benefits and can reduce or eliminate the impact of multiple chronic diseases including diabetes, hypertension, high cholesterol, obstructive sleep apnea, and joint pain. The journey may start with a morbid obesity diagnosis, but often times it starts with a person…
Read More

Need a custom solution? We can help. Let's Chat