The Silverline Blog
Industry insights, Salesforce news, and more
Healthcare
5 Key Factors for Improving the Patient Experience
Reading time: 2 minutes
Delivering on a comprehensive patient experience requires the Healthcare industry to focus on future technology adoption. The cost of deploying core, necessary technology (such as EMR or EHR) can take years for purposeful adoption and use. Institutions should look for a solution that can engage patients on an end-to-end health experience, provide intelligent care collaboration,...
Healthcare
How to Adopt a Best Practices Patient Relationship Management Approach
Reading time: 4 minutes
A recent article published by Fierce Health discusses how Providers are struggling to provide a consumer-centric approach to care. In a study published by Kaufman Hall, only 8% of provider institutions are ahead of the curve from an innovation perspective as it relates to consumerism. With the increased focus on patient centricity in healthcare, this is...
Healthcare
Silverline Healthcare Expert Walter Groszewski Shares Silverline’s Capabilities for Healthcare Providers
Reading time: 2 minutes
I joined Silverline about two months ago after having spent almost twenty years in the healthcare informatics marketplace. Silverline is a Platinum Implementation Partner of Salesforce.com with a dedicated vertical focus – most notable in Healthcare (my focus) and Financial Services. I have had the privilege over the years to have worked for IBM, Oracle,...
Healthcare
The Case for Disruption in Healthcare
Reading time: 4 minutes
Industry disruption has been a big topic over the past few years, and people are very quick to point out the success stories… Uber is one of the most commonly used, and there are many others – we’ve all become familiar with the tales. What people frequently forget is that for an industry to be...
Healthcare
Leveraging CRM for Improved Patient Engagement and Population Health Management
Reading time: 2 minutes
Earlier this week, I was a panelist on a webinar for Healthsystem CIO, along with Doug Ditri, Chief Access Officer, Henry Ford Health System, to discuss the topic of CRM in Healthcare. You can view the whole recording here: As we are deep in the transition to Value-Based and Consumer Driven Healthcare, Healthcare organizations must...
Healthcare
Highlights and Insights from our Healthcare Team at Dreamforce
Reading time: 3 minutes
Dreamforce is over – so many people, so many stories, and so many things to learn. It never gets old, quite the opposite, but still remains a very tiring week! As the leader of Silverline’s Healthcare Practice, it is incredibly rewarding to see the extent to which Healthcare has now become such a focus of...
Healthcare
Your Provider Roadmap to Success: Specialty Care Coordination
Reading time: 4 minutes
This is the fifth in a series of Silverline POV’s focused on helping healthcare organizations, as providers of healthcare services to patients, be successful in five key areas as healthcare reimbursement models shift from fee for service to fee for value. Each one is focused on how to leverage the Salesforce platform and effectively navigate...
Healthcare
Your Provider Roadmap to Success: Transitions in Care
Reading time: 4 minutes
This is the fourth in a series of Silverline POV’s focused on helping healthcare organizations, as providers of healthcare services to patients, be successful in five key areas as healthcare reimbursement models shift from fee for service to fee for value. Each one is focused on how to leverage the Salesforce platform and effectively navigate...
Healthcare
Your Provider Roadmap To Success: Ambulatory Care Coordination
Reading time: 3 minutes
This is the third in a series Silverline POV’s focused on helping healthcare organizations, as providers of healthcare services to patients, be successful in five key areas as healthcare reimbursement models shift from fee for service to fee for value. Each one is focused on how to leverage the Salesforce platform and effectively navigate patients...
Client News
Silverline Success Story: Blue Cross Blue Shield of Wyoming
Reading time: 2 minutes
Blue Cross Blue Shield of Wyoming (BCBSWY) provides health insurance products and related services to more than 100,000 members in Wyoming. The company’s insurance products include managed care programs for businesses and individuals, as well as supplemental dental, vision, prescription drug, and Medicare coverage. BCBSWY provides health insurance to Wyoming’s Kid Care program, which offers...