Are you a healthcare provider, facility admin or run a healthcare call center? Do you feel overwhelmed by the tremendous amount of patient and case data?
Having a grasp on how many patients you provide care for at a given time can be a challenge. Budgeting for more providers, more supplies, and more resources is another difficulty. Knowing everything about your patients and cases will give you a better strategy to increase the quality of patient care.
With our Wave Analytics dashboard for our Patient Contact Center solution, you can be in the know!
Our solution will allow you to compare the number of cases you service over different time periods. You will know if you are servicing more cases than last month, last quarter, or this time last year. You can view the lifecycle of escalated cases, understand why they are escalated and get to the heart of issues sooner. Not only will you better understand the data, you can slice and dice by:
- Service Location
- Case Type
- Case Origin
- Case Status
- Case Time to completion
Do you have information or metrics on the quantity and quality of service cases? If not, contact us.
This blog originally appeared on SF for You, a blog by Silverline Technical Architect Gean Martinez.