The Mphasis Silverline Blog
Industry insights, Salesforce news, and more
Travel & Hospitality
How Travel ChatBots are Elevating Customer Service
Reading time: 5 minutes
Organizations across the travel & hospitality industries have traditionally relied on classic and familiar communication channels, like email and phone calls, to engage with customers. With travel volumes surging post-pandemic, most have seen a dramatic increase in these time-consuming communication methods, leading to the need for more staff and prolonged wait times for travelers seeking...
Financial Services
Meet the Digital Imperative with an AI-Powered Platform
Reading time: 2 minutes
Next week on July 15th, Salesforce will be hosting their first-ever “Learn AI with Salesforce” event with keynotes from Chief Scientist Richard Socher and many other AI and machine learning product leaders from their Einstein development teams. If you’re interested in attending, you can register via this link. As one of the inaugural members of...