The Challenge
- With over 200 locations, 7,000 of Camping World’s 20,000 employees use Salesforce in their RV Sales organization — from lead to delivery to post-sale support.
- “We have several points in this process where we have the requirement to schedule and track activities and events. When we started with Salesforce, we built our processes around Public Calendars shared between staff in each of our locations,” said John Lay, VP of Information Technology, Applications. “But when we first upgraded to Lightning, the sharing features weren’t quite where we needed them to be.”
- With a need for scheduling transparency across locations and business units, Camping World reached out to SIlverline for a custom CalendarAnything solution
The Approach
- Silverline went to work, mapping out a tailored CalendarAnything solution to meet Camping World’s unique needs.
- “Within a month of choosing Silverline, we had a working prototype. The initial design and rollout was simple and quick. We have gone back a few times and made some adjustments and customizations, but working with Silverline and CalendarAnything has been quick and easy. CalendarAnything has proven very flexible, and a tool our sales staff enjoy working with,” said Lay.
Planning for Change
- CalendarAnything helped get Camping World’s scheduling functionality back to where they were before they upgraded to Lightning. º The new functionality also brought needed print formatting and printing functionality to their team. Now Camping World dealerships are equipped with the tools necessary to share appointments and details out to all staff members in order to make an enjoyable RV buying experience.
- “With proper information sharing in place, Camping World teams can ensure their sales and delivery processes are as smooth and frictionless as possible, which allows us to get our customers quickly on the road and enjoying their new RV,” said Lay.
- “Even now with a Lightning version of Shared Public Calendars, we stay with CalendarAnything due to its enhanced functionality, such as printing and various layout options.”