The Customer Success Story highlights LEVIEV Extraordinary Diamonds, and the incredible level of customer service they have achieved with their custom mobile application, built by Silverline, on the Salesforce Platform. The application’s real-time updates and 360 degree view of their business allows LEVIEV to conduct highly personalized transactions across their boutiques in New York, London, Dubai and Singapore, making them the epitome of a Customer Company.
Lisa Klein, Executive Vice President at LEVIEV, says, “The custom application Silverline built for us on the Force.com Platform has helped our company expand globally while maintaining our exceptional level of customer service. Silverline’s team is incredibly innovative. Together we continue to push the boundaries of the luxury jewelry industry—from printing 3D models of jewelry designs, to a mobile application for our customers, we’re looking towards the future. LEVIEV Extraordinary Diamonds is proud to work with Silverline.”
Silverline has worked with LEVIEV since 2010 and continues to manage their Salesforce projects. The story includes interviews with Gireesh Sonnad, Co-Founder & Partner at Silverline; Paul Raps, CEO at LEVIEV; David Klein, President at LEVIEV; and Lisa Klein, Executive Vice President at LEVIEV.